Engineer - Customer Service Spanish

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with their revolutionary microinverter technology. Today, the Enphase Energy System helps individuals harness solar power efficiently. As one of the fastest-growing clean energy companies globally, Enphase has approximately 68 million products installed across over 145 countries. The company is currently seeking individuals to join teams focused on designing, developing, and manufacturing next-generation energy technologies in a fast-paced and innovative work environment. As a customer support representative at Enphase Energy, your primary responsibility will be to ensure professional and timely resolution or referral of technical issues related to hardware, software, communications, installation, or a combination of these factors. You will provide support to Enphase customers via inbound Emails, Chats, and Phone calls in Spanish during assigned hours, including weekends and night shifts. Key Responsibilities: - Respond to customer inquiries and troubleshoot issues related to Enphase products. - Handle warranty claims and provide pre-sales information. - Assist in the activation of new Enphase sites and document all activities in a central CRM/Help Desk software platform. - Collaborate with the engineering team to track field issues and product modifications. - Adhere to departmental procedures, industry standards, and product-specific information. - Represent Enphase professionally in all communications. Qualifications: - Bachelor's degree in B.E/B.Tech/BCA/BSC IT with a minimum B2 Certification in Spanish. - Must have scored 60% and above in 10th, 12th, and Graduation. - Minimum of 2 years of experience in customer or tech support roles. - Strong interpersonal skills and the ability to establish working relationships. - Excellent verbal and written communication skills. - Proficiency in PC skills with knowledge of Mac OS being desirable. - Basic understanding of electrical concepts and circuits, with an electrical or electronics background preferred. Preferred Qualifications: - Bachelor's in Electrical Engineering. - Exposure to solar/PV-related environments. If you are passionate about contributing to a more sustainable future and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity at Enphase Energy.,