Engineer - Customer Service Spanish

As a global energy technology company, Enphase Energy is dedicated to providing innovative solar, battery, and electric vehicle charging products to customers worldwide. Founded in 2006, Enphase has been at the forefront of transforming the solar industry with groundbreaking microinverter technology. With a commitment to sustainability, Enphase aims to empower individuals to generate, utilize, save, and even sell their own power. With approximately 68 million products installed in over 145 countries, Enphase continues to be a leading force in clean energy innovation. In this role at Enphase Energy, you will play a crucial part in ensuring customer satisfaction by promptly resolving technical issues related to hardware, software, communications, installation, or a combination of these elements. Your responsibilities will include: - Providing professional and timely resolution or referral of technical issues - Answering inbound Emails/Chats/Phone calls from Enphase customers in Spanish - Conducting remote troubleshooting of Enphase products - Approving and executing warranty claims - Offering pre-sales information about Enphase products - Assisting with the activation of new Enphase sites - Documenting all activities in a central CRM/Help Desk software platform - Coordinating with Enphase Engineering to track field issues and product modifications - Following departmental conventions and procedures - Participating in ongoing training and education related to industry standards and Enphase products - Professionally representing Enphase through all communication channels To excel in this role, you should meet the following qualifications and requirements: - Graduation in B.E/B.Tech/BCA/BSC IT with a minimum B2 Certification in Spanish - Consistent academic performance with a score of 60% or above in 10th, 12th, and Graduation - Minimum of 2 years of experience in customer support or tech support roles - Strong interpersonal skills and the ability to build and maintain relationships - Excellent verbal and written communication skills - Proficiency in PC skills with knowledge of Mac OS as a plus - Basic understanding of electrical concepts, AC & DC circuits, and an electrical or electronics background would be advantageous Preferred qualifications include a BE Electrical degree and exposure to solar/PV-related environments. If you are passionate about contributing to a sustainable future and possess the necessary skills and experience, this opportunity at Enphase Energy is ideal for you.,