Engineer - Customer Service Spanish

• Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours in

  SPANISH.

  Non-Spanish speaking candidates will be rejected for all roles if applied under this job code.
• Candidate must be open to workon weekendsand night shifts.
• Conducting remote troubleshooting of Enphase products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about Enphase products.
• Assisting with the activation of new Enphase sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, loggingproduct bugs in a central database. Assisting other team-members with troubleshooting and/or administrativetasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and Enphase product-specific information.
• Professionally represent Enphase via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
• Performing other duties as assigned.

Who you are and what you bring:

• Should be a Graduate - B.E/B.Tech/BCA/ BSC IT and Min B2 Certification in Spanish.
• Should have scored 60% and above in 10th, 12th, and Graduation.Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores aremandatory to be shared along with theresume. Incompleteresumes will not be considered for the position.
• Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Supportrole. Fresherswill not be considered for the role.
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships withcustomers, peers, and managers.
• Strong verbal and written communications skills.
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would behighly desirable.

Preferred Qualifications:

• BE Electrical
• Exposure to solar/PV-related environments.