Sourcing Team Lead

In this role you will: - Become the first point of contact for internal operational stakeholders and the first escalation point of the team for any daily operational issues. - Use and continuously seek out creative and innovative methods and best practices, sharing with the team. - Conduct team meetings to promote teamwork and inform on project updates. - Train and mentor new hires as well as provide feedback and coach experienced team members. - Assess/survey quality of work delivered by the team, based on specific customer feedback, and assist in developing action plans for individuals. - Provide input into the development of procedures for an area within the organization, then monitor the implementation of those procedures. - Should come up with new operational procedures/delivery solutions and SLAs and present and discuss with management. - Project management based on new client requests; acting as the Voice of Customer to translate client needs for internal contributors and stakeholders (Delivery Centre Management, CoE, Support roles, etc.). - Identify opportunities to better cooperate with the client and/or to bring in new delivery solutions. - Make process improvements, both internal (team activities) and external (towards the client). Position Requirements: - Great communication and interpersonal skills, with the ability to inspire and lead a highly motivated and competitive team. - Minimum 12 months of Team Leader experience within an agency, HR, internal recruitment, MSP, or RPO environment. - A predisposition to lead, drawing on core competencies of decisiveness and influencing, both within the team and client management. - Highly comfortable managing demanding clients and high-stress situations, and adept at juggling multiple tasks. - Ability to build the capability of others by coaching and/or mentoring. Able to identify any issues within a team and ensure that every member is focused and driven to achieve team objectives. - Analytical approach with an appreciation for specific processes. Ability to work within existing frameworks, but also recognize when a specific situation requires out-of-the-box thinking. - Insight into big picture thinking; taking a broader birds-eye view of processes and performance in order to navigate complex and ever-changing situations; strategizing to find optimum solutions. - Proactive mindset with an eye on assessing, measuring, and improving performance. - Values market intelligence and utilizes available tools to support the team. - Commitment to company and team culture. - Fluency in English.,