Solutions Specialist

Overview

In This Role, You Will

• Demonstrate deep product knowledge when assisting colleagues and clients both on the phone and via email
• Onboard and train new clients, ensure adoption to the product
• Gather client requests for future releases of the product and collaborate with the technology team on customer requirements
• Collaborate with the technology team when new functionality is introduced.
• Assist clients in the onboarding phase, implementing in their accounts and understanding their needs
• Drive platform adoption, offer strategic guidance on leveraging the platform, offer best practice tips
• Collaborate with content team to develop and enhance knowledge base articles and client facing documentation
• Train Client Success Team on new advanced functionality and integrations
  

Here's What You Need

• Bachelor's degree with strong academic credentials
• Excellent communication skills in English (verbal and written)
• 3+ years of experience in client-facing roles
• Strong business acumen, ethics, and high integrity
• General understanding and/or experience with other Cvent tools is a plus
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• While not required but is a plus, experience using general office software applications; sales automation products such as Salesforce.com