Solutions Specialist

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvents strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

In This Role, You Will:

• Demonstrate deep product knowledge when assisting colleagues and clients both on the phone and via email
• Onboard and train new clients, ensure adoption to the product
• Gather client requests for future releases of the product and collaborate with the technology team on customer requirements
• Collaborate with the technology team when new functionality is introduced.
• Assist clients in the onboarding phase, implementing in their accounts and understanding their needs
• Drive platform adoption, offer strategic guidance on leveraging the platform, offer best practice tips
• Collaborate with content team to develop and enhance knowledge base articles and client facing documentation
• Train Client Success Team on new advanced functionality and integrations

Heres What You Need:

• Bachelors degree with strong academic credentials
• Excellent communication skills in English (verbal and written)
• 3+ years of experience in client-facing roles
• Strong business acumen, ethics, and high integrity
• General understanding and/or experience with other Cvent tools is a plus
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• While not required but is a plus, experience using general office software applications; sales automation products such as Salesforce.com