Solutions Manager

Domain: F&A

• Solution development from conceptualizing and structuring the solution, costing-pricing, developing & presenting proposals, writing SOW, service levels and business outcomes.
• Conceptualize solutions that integrate all aspects of organizational capability to address client's business objectives and add value to client's overall business.
• Aligns the transition/transformation architect, commercial architect and SME resources to develop the overall solution
• Unifying the team to build a value proposition which shows HCL's capabilities & how they meet or exceed client's needs
• Contributes to the writing and presentation of overall solutions to the client, Create presentations, collaterals, sales pitches
• Conduct and actively participate in client interactions throughout the sales process, as necessary
• Provide input for internal reviews and external documentation including required risk management contingencies
• Leads solution review sessions and participates in contract, SLA and SOW negotiations.
• Proactively reviewing solutions and gaining alignment with transition, transformation, and operational delivery on proposals
• Bring Market intelligence, Industry intelligence, keeps up to date with market trends and able to speak confidently about the external market and position HCL positively within that
• Advise and recommend solutions strategies, processes and methodologies to the client to facilitate their decision making and, where possible, steers their thinking to align to the HCL solution
• Gather inputs from diverse range of sources to create an articulate & compelling proposition for the client, Shares best practices and lessons learned in order to develop the HCL proposition
• Work with onsite sales teams, in a partnership model to pro-actively research specific accounts, identify client's pain areas/business challenges, and design appropriate solutions for pro-active proposals.
• Work with Delivery, Pricing, Transition teams to address pursuits (RFX- s) and lead solution design activities
• Convince stakeholders of the challenges identified and how the proposed solution benefits the client

(1.) To create a funnel of new business opportunities from the current account by showcasing HCL end-to-end service capabilities.

(2.) To maintain and sustain relationship with customer contacts.

(3.) To oversee commercial aspects (revenue| margins| receivables) for the current account.

(4.) To proactively locate gaps in current delivery and build business case for enhanced service offerings.

(5.) To track and ensure that delivery escalations are closed appropriately.