1030 Solarwinds Jobs - Page 40

Network Operations (NOC) (L3) Job Title: NOC L3 Engineer A NOC L3 Engineer (Network Operations Center Level 3 Engineer) is a senior-level technical professional responsible for managing and resolving the most complex network and system issues that cannot be resolved by Level 1 or Level 2 support. Job Summary: The NOC L3 Engineer provides expert-level support and resolution for escalated issues involving network infrastructure, systems, and applications. They act as the final point of escalation within the NOC and collaborate with engineering teams to identify and resolve root causes of incidents and performance issues. The L3 Engineer also contributes to the development and improvement of processes, tools, and documentation to enhance system reliability and NOC efficiency. Key Responsibilities: Serve as the highest level of technical escalation for network, server, and system issues. Diagnose and resolve complex incidents involving routers, switches, firewalls, servers, and cloud services. Perform root cause analysis (RCA) for critical incidents and implement corrective actions. Monitor system performance and network availability, using tools like SolarWinds, Zabbix, Nagios, or Splunk. Create and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles. Collaborate with L1 and L2 teams for training and knowledge transfer. Work closely with network engineers, system admins, and security teams to deploy patches, upgrades, and enhancements. Participate in on-call rotation for after-hours support. Maintain high availability of all network and server infrastructure in accordance with SLAs. Requirements: Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in a NOC or IT infrastructure environment, including 2+ years in a senior or L3 role. Technical Skills: Strong knowledge of TCP/IP, BGP, OSPF, VLANs, VPNs, DNS, DHCP, etc. Hands-on experience with Cisco, Juniper, Fortinet, or similar network equipment. Proficiency with Windows and Linux server environments. Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus. Scripting knowledge (e.g., Python, Bash, PowerShell) for automation is preferred. Certifications (preferred): CCNP/CCIE, JNCIP/JNCIE, RHCE, MCSE, or equivalent certifications. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and documentation skills. Ability to work under pressure and handle multiple high-priority issues simultaneously. Team player with leadership qualities and a proactive approach. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹70,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person

Job Position: Network Migration Engineer Job Type: -Permanent Location: Noida Experience: 6+ to 10+ Years Role Overview We are looking for a highly skilled and motivated Network Migration Engineer to support the TP ICAP Cloud transformation project. The Network Migration Engineer will be responsible for the planning and implementation of network infrastructure changes to support the migration. This role involves working closely with application owners, project managers, network engineering and operations teams ensuring the smooth transition of applications as they move from on-premise to AWS. Role Responsibilities Proactively work with application stake holders to assist with the migration of applications to AWS. Includes low level analysis of application traffic flows to identify network dependencies, ensuring seamless application migration. Transpose application design to network deployment across AWS, Cisco Devices, F5 LTM/GTM & Fortinet Firewalls. Deliver migration plans, with a thorough understanding on networked applications and related dependencies. Ensure compliance to delivery methodology operational structure, roles & responsibilities. Support the PM in resolution of project issues. Guide other consultants and engineers, resolving challenges and ensuring project success. Contribute to knowledge sharing by maintaining accurate documentation and KB articles Experience / Competences Essential Bachelor’s degree in computer science, Information Technology, or a related field. Strong understanding of network protocols (TCP/IP, BGP, OSPF) and network security practices. Strong knowledge of the AWS cloud platform and networking technologies (e.g., VPN, DNS, load balancing). Excellent troubleshooting skills with the ability to resolve complex network-related issues quickly and the ability to work under pressure. Strong collaboration skills, with the ability to communicate effectively across teams. Desired Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform). Experience with network monitoring tools (e.g., Thousandeyes, Solarwinds, Corvil). Cisco, Fortinet, F5 Certifications or equivalent. AWS Certified Advanced Networking Experience with DevOps practices and CI/CD pipelines. Knowledge of SRE principles. Show more Show less

Company Overview Mindtel is a forward-thinking technology company based in India, dedicated to delivering innovative networking solutions. Our mission is to enhance business operations through robust and secure network infrastructure. At Mindtel, we value collaboration, integrity, and excellence, fostering a culture that embraces continuous learning and growth. We are committed to providing our employees with a stimulating environment where creativity and initiative are encouraged. Role Responsibilities Design and implement network architecture according to organizational needs. Configure and maintain routers and switches in a production environment. Monitor network performance and troubleshoot issues as they arise. Ensure network security by managing firewalls and intrusion detection systems. Provide support for VPN configuration and management. Manage WAN technologies to optimize communication across multiple locations. Document network configurations and changes for future reference. Work with cross-functional teams to understand networking needs and provide solutions. Perform regular network audits to ensure compliance with security standards. Implement disaster recovery strategies for network systems. Collaborate with IT support to resolve end-user connectivity issues. Stay up to date with the latest networking technologies and trends. Train junior staff on network operations and best practices. Participate in on-call support rotations as necessary. Assist in preparing and managing the networking budget. Qualifications Proven experience as a Network Engineer or similar role. Strong understanding of network architecture and protocols. Experience with routing and switching technologies (CCNA/CCNP preferred). Familiarity with firewall and security infrastructure. Proficiency in network monitoring tools (e.g., SolarWinds, Wireshark). Ability to troubleshoot hardware and software issues. Knowledge of cloud services and virtualization is a plus. Hands-on experience with VPN and WAN technologies. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Possess relevant certifications (e.g., CCNA, CCNP, CompTIA Network+). Strong organizational skills with the ability to multitask. Attention to detail and a proactive mindset. A degree in Computer Science or Information Technology is preferred. Skills: network security,organizational skills,networking,network monitoring,routing protocols,vpn configuration,network monitoring tools,communication,cloud services,interpersonal skills,firewall management,wan technologies,troubleshooting,intrusion detection systems,routing and switching,network architecture,virtualization Show more Show less

Network Engineer Experience: 7 - 12 Years Location: Mumbai/Pune Required Technical Skill Set: Strong knowledge in Routing, Switching, iWAN, SDWAN, Wireless , F5 Load balancer Firewalls like Cisco ASA, Palo Alto & SolarWinds VPN concepts like GRE Tunnel, IPSEC VPNs, SSL & DMVPN Job description Play a Subject Matter Expert (SME) role on network security technologies Strong understanding of Routing, Switching, Wireless, F5 load balancer technology. Deep and strong understanding of firewall (Layer-2 and Layer-3), DNS, SSL VPN, multi-factor authentication and IPS technologies. Ability to implement and support complex Network & Network Security architectures involving but not limited to the above listed technologies. Strong experience on Cisco Next generation firewall Maintaining various firewalls, virtual private networks, iWAN, F5 Load balancers. Maintain various switches, routers and wireless environments. Understanding of commonly used protocols and services (e.g. SSL, TCP/UDP, HTTP, FTP/SFTP, NTP, Telnet, NFS, SSH, LDAP, etc.) Good understanding of routing technologies including OSPF, BGP, GRE Tunnel and IPSEC VPNs with the ability to design and troubleshoot complex enterprise network infrastructure. Good conceptual understanding of Switching & F5 load balancers. Expertise on packet capturing and deep packet analysis Experience working on process-oriented organizations involving incident, change, problem and configuration management process. Ability to analyze problems and perform Root Cause Analyses as and when required. Leading the projects Project reviews, project meetings and project delivery, Leading Technology upgrade programs Show more Show less

Position Summary Resolving first, second and third level support problems; 75% of which will be resolved without escalation. Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly. Ensuring the customer and ticket is up to date at all times on incident progress. Maintain, troubleshoot and co-ordinate replacement of faulty hardware. Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager. Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures. Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes. Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate. To provide comprehensive handovers to peers at the end of shift. Attend Daily Operations and Change Review meetings as required. Logging cases to 3rd party vendors requesting assistance on unresolved issues. Minimum Requirements Confident and Professional dealing directly with customers. Outgoing team player with the ability to liaise with other team members and take the lead on decision making. Positive and Pro Active attitude. Working knowledge/understanding of Microsoft products. Troubleshooting basic Server problems. Ability to work under pressure. Supportive and committed team player. Experience of using Ticket Management tools. Escalations are performed within the SLA timescales. Good commutations with customers is required throughout incident lifecycles. Engineering and Senior Management are kept abreast of appropriate escalations. Analytical skills. Have excellent written and verbal communication skills. Be organized and be able to work under pressure. Detailed working knowledge of a range of networking and security technologies, including: Cisco switches and routers Azure networking (vNets, Virtual WAN, HUB, VPN sites etc...) and security (NSG etc…) Lenovo Switches F5 Big-IP load balancers, Kemp LB, Check Point and Endpoint Servers. Sophos Firewalls. Cisco WIFI technology. Good knowledge in Bluecoat Proxy, Meraki Devices RSA Server Management. Able to demonstrate understanding of key networking concepts, including: TCP/IP Layer 2 and layer 3 switching and routing Routing protocols such as BGP, EIGRP and OSPF Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates Load balancing best practices Radius/NPS setup and administration. In-depth troubleshooting and strong analytical skills. Use of packet capturing technologies such as Wireshark and NetScout. Knowledge of platform technologies including Microsoft Windows, DHCP, DNS Unix and/or Linux. Ability to design, implement, and support network and security domain. ITIL accreditation. Should have good experience on IP soft, Netflow and Solarwinds tools. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately." Show more Show less

Deep understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) SDWAN – Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them A day in the life of an Infoscion: As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Customer focus, Problem solving, Decision quality, Business acumen, dealing with ambiguity Peer relationship, team building, effective communicator, Integrity, collaborate Excellent interpersonal and communications skills. Able to construct effective communications in writing Industry leading OEM vendor certification at professional / expert level Effective customer facing skills Show more Show less

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA, CCNP, or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Show more Show less

Incident Management Analyst1 Key Responsibilities Own and manage the end-to-end incident lifecycle, including logging, categorization, prioritization, and resolution tracking. Lead and coordinate Major Incident (P1/P2) calls, engaging cross-functional technical teams to restore service as quickly as possible. Provide timely and accurate communication to internal stakeholders, management, and customers during incidents. Drive root cause analysis (RCA) post-resolution and ensure timely closure of follow-up actions. Maintain documentation for incident response processes, escalation paths, and communication templates. Work closely with Problem Management and Change Management teams to minimize repeat incidents. Monitor trends and key metrics to identify areas for improvement in incident handling. Ensure adherence to SLAs, KPIs, and compliance requirements. Provide incident reporting and analytics to management and stakeholders. Conduct regular incident reviews, including post-mortems and continuous improvement activities. Required Skills & Experience 4+ years of experience in IT Incident Management, with a focus on Major Incident Management (MIM). Strong understanding of ITIL processes, especially Incident, Problem, and Change Management. Proven experience coordinating P1/P2 incident calls and acting as the single point of contact during major incidents. Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical stakeholders. Strong troubleshooting skills and the ability to quickly grasp complex systems and dependencies. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Ability to remain calm and effective under pressure. Experience working in 24x7 environments is preferred. Preferred Qualifications ITIL v3/v4 Foundation or Intermediate certification. Experience in managing incidents across cloud, network, application, and security platforms. Familiarity with monitoring and alerting tools (e.g., Splunk, Datadog, LogicMonitor, SolarWinds). Work Environment May require working in rotational shifts or on-call support during critical events. Ability to work in a fast-paced, global IT operations environment. Show more Show less

Responsibilities Configure and maintain database servers and processes, including monitoring of system health and performance to ensure high levels of performance, availability and security Troubleshoot and resolve performance issues SQL Server performance tuning, including analyzing query execution plans, SQL server profiling, index design and tuning, and index maintenance strategies Database backup management and recovery Database administration related projects, as needed Respond to critical and non-critical production alerts, and availability to be on an on-call rotation schedule to provide production support when critical issues arise will be required Create requested database objects and assist with production releases Qualifications 6-8 years SQL Server experience, with 2+ years SQL Server development experience, 3+ years in Database Administration Bachelor’s degree in Computer Science or related major SQL Server 2016 and 2019 experience required. Experience with Azure Extensive experience writing SQL queries and stored procedures Experience optimizing queries and database objects, including advanced skills in index design and maintenance Experience with SQL Server Service Broker, SQL Server in a Windows Cluster environment, and AlwaysOn Availability Groups Experience with encryption including TDE and Always Encrypted Experience with monitoring tools such as SQL Monitor, Zabbix, SolarWinds, Idera, System Center Excellent problem solving and effective research skills Dedication and willingness to work some alternative schedules as necessary Effective verbal and written communication skills Self-motivated with the ability to work as part of a team or independently Experience supporting enterprise level production systems in a fast-paced, high availability server environment Desired Qualifications Experience in PostgreSQL is a plus Show more Show less

Who We Are Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. Who You Are As an Infrastructure Engineer I, you will be responsible for implementing and managing monitoring tools and systems to ensure the health and performance of our critical infrastructure components, servers, networks, and applications. Your role will involve configuring and maintaining monitoring alerts and notifications to promptly respond to potential incidents and outages, as well as collaborating with the IT operations team to establish and refine monitoring standards and best practices. What You’ll Do Implement and manage IT monitoring tools and systems to monitor the health and performance of servers, networks, applications, and other critical infrastructure components. Configure and maintain monitoring alerts and notifications to promptly respond to potential incidents and outages. Collaborate with the IT operations team to establish and refine monitoring standards and best practices. Analyze monitoring data and trends to identify performance bottlenecks and areas for optimization. Conduct regular health checks and audits of monitoring systems to ensure their accuracy and effectiveness. Develop and maintain documentation related to monitoring processes, configurations, and troubleshooting guides. Participate in on-call rotations to provide 24/7 support for monitoring-related issues. Collaborate with other IT teams to implement monitoring solutions for new projects and initiatives. Continuously research and evaluate emerging technologies and tools to enhance the monitoring infrastructure. Identify opportunities to automate monitoring tasks and contribute to the overall automation strategy. What You’ll Need Proven experience of 5-8 years as an IT Monitoring Engineer or in a similar role in a large-scale IT environment. In-depth knowledge of monitoring tools such as SolarWinds, Datadog, AWS CloudWatch, or similar. Experience with Lansweeper and Axonius is a plus. Strong understanding of network protocols, server and application monitoring, and log analysis. Proficiency in scripting and automation using languages like Python, Bash, and PowerShell. Excellent problem-solving skills and the ability to troubleshoot complex issues. Strong communication skills to effectively collaborate with cross-functional teams. Detail-oriented with a focus on accuracy and data integrity. Relevant certifications such as ITIL, CompTIA Network+, AWS Certified Solutions Architect, Datadog Certified Professional, Lansweeper Certified Expert, or any other monitoring tool certifications are a plus. Qualifications Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Show more Show less

About AutoZone: AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line of cars, sport utility vehicles, vans, and light trucks, including new and remanufactured hard parts, maintenance items, and accessories. We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com, and auto and light truck parts and accessories through AutoZone.com. Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500. AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented, customer-focused people, enjoy helping others, and have the DRIVE to excel in a fast-paced environment! Position Summary AutoZone is seeking an experienced Cloud Network Engineer who will be responsible for the planning and deployment of AutoZone’s cloud network infrastructure. This engineer will plan, cost, upgrade, design, support and create new and enhanced hybrid cloud networks Key Responsibilities Engage in and improve the lifecycle of services, from inception and design, through deployment, operation and refinement. Build reusable designs and systems that promote scale, reliability, security and efficiency. Support the software and systems that manage the network, and function as technical, engineering and operational subject matter expert. Participate in on-call schedule with other members of the team providing third-tier support while solving complex issues. Support the deployment and lifecycle of IP telephony and conferencing solutions. Requirements: Bachelor's degree in Computer Science, Engineering, or closely related field preferred. Minimum of 7 years of network engineering experience and 2-3 years of cloud network engineering experience required. (GCP experience is highly desirable). Hands-on experience regarding cloud networking (GCP preferred), understanding of core infrastructure/network services in the cloud, TerraForm, automation, logging/monitoring is required. Google Network certification is a big plus. Experience with multi-cloud and hybrid data center technologies. Experience with Cisco Networking (routers, switches, Meraki APs) infrastructure desirable. High level understanding of Cisco Viptela SD-WAN. Good understanding of Routing protocols like OSPF, EIGRP, BGP, TCP/IP, NAT and security protocols like TACACS/RADIUS Experience with network management systems such as Solarwinds, NetQoS Hands-on experience configuring, deploying, and maintaining Cisco-based networks Familiarity using virtual machines in a VMWare ESX environment Our Values: An AutoZoner Always... PUTS CUSTOMERS FIRST CARES ABOUT PEOPLE STRIVES FOR EXCEPTIONAL PERFORMANCE ENERGIZES OTHERS EMBRACES DIVERSITY HELPS TEAMS SUCCEED Show more Show less

Job Title: Sr. Technical Representative, Global Service Desk Job Description Job Description: “Specialist, Global Service Desk” – Remote Desktop Support Engineer IT Service Management (ITSM) Function: IT Global Service Desk (Location GGN / WAH) Roles & Responsibilities: Initial assessment of reported incident or service request at Helpdesk Provides support for basic incidents reported via email, ticket or phone Follow triage for High Severity Incidents and start Sev1/2 ticket Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues Taking remote desktop to diagnose the root cause and provide fix Using automated diagnostic programs to solve network problems Updating knowledge bases with details of common problems Using helpdesk software to log calls with descriptions of issues, progress and solutions Adhere to response & resolution SLA’s Desired Skills: Excellent verbal and written communication skills Working experience on BMC Remedy tool Should be willing to work in shifts (24*7) Overall, should be a good team player with willingness to learn and drive to achieve. ITIL certification (added advantage). Knowledge of SolarWinds monitoring tool (added advantage) Working experience into remote support tool (added advantage) Window OS & desktop troubleshooting knowledge Qualification: Graduate with Diploma/Certificate in Information Technology Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference) Certifications & Specializations ITIL V3 / ITIL Advanced Certifications in network i.e., CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, CCIE - Cisco Certified Internetwork Expert (would be given preference) Experience: 3 to 5 years in industry 2 years’ working experience in IT Service Desk / Helpdesk Level & Compensation: Band as per legal entity title Location: IND Gurugram SP Info City-Towers A & B Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1606020 Show more Show less

Lead System Engineer - Networking About Barco Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). We have a team of 3,600 employees, located in 90 countries, whose passion for technology is captured in 400 granted patents. Shares of Barco are listed on Euronext Brussels. It has a market cap of around €1.649 billion (Feb 2022). About Barco IT Group The IT group is a key driver of digital transformation for Barco Business functions – including Sales, Service, Marketing, Manuf. & Logistics, Corporate functions. Utilizing cutting-edge technologies, IT provides a digital workplace for all employees, equipping them with the right tools to collaborate, communicate & connect across all global locations. This ensures simplicity in doing business & empowers our various business segments. In addition, IT is crucial for protecting networks, data, edge devices, and IT infrastructure. The IT group is responsible for preventing data breaches, monitoring, and responding to cyber threats. IT offers a variety of platforms, from team collaboration to content enablement and much more, to enable employees to work more efficiently and effectively. About The Role System Engineer – Networking role is responsible for designing, implementing, and managing complex network infrastructure, including Local LAN, WAN, SD-WAN, Wi-Fi, firewalls, switches, and security systems. This is a global/APAC role where you will manage the network infrastructure across multiple regions. You will have access to the most up-to-date training, resources, and technology, as well as an unrestricted career path with the global leader in technology. Make an impact on the world by coming to Barco! Responsibilities Key Responsibilities: Network Design & Implementation: Together with the Infrastructure Architect, propose and define roadmap. Design, deploy, and maintain Local LAN infrastructure (inc R&D labs), WAN, and SD-WAN solutions. Implement advanced routing protocols (BGP, OSPF, EIGRP). Configure and optimize Wi-Fi networks for performance and coverage. Configure and manage enterprise switches, routers, and firewalls for seamless connectivity. Experience in cloud networking (Azure, AWS, GCP) are a plus. Knowledge of zero-trust security models or SASE frameworks. Advanced Troubleshooting Resolve complex network issues (connectivity, latency, routing, security breaches) across LAN, WAN, SD-WAN, and Wi-Fi. Work closely with local teams to resolve active/passive network issues and ensure smooth operations. Perform root cause analysis and implement permanent fixes. Security Management Configure and monitor firewalls (e.g. Palo Alto, Cisco ASA, Fortinet) and security policies. Implement and manage VPNs, ACLs, and intrusion detection/prevention systems. Wi-Fi Management Design and troubleshoot enterprise-grade Wi-Fi networks (e.g., Cisco Meraki, Aruba, Ubiquiti). Conduct site surveys and optimize high-density environments. Documentation & Reporting Maintain detailed network diagrams, configurations, and security policies. Coordinate with vendors for hardware/software support. Preferred Skills And Experience B.Tech./B.E/M.Tech in computer science or equivalent stream. Desired Exp. Range 6+ years Skills Must Have Advanced knowledge of network protocols (TCP/IP, BGP, OSPF, MPLS, VLANs, QoS). Expertise with network hardware (Cisco, Aruba, Fortinet, Palo Alto etc.). Proficient in Wi-Fi design and troubleshooting (WLC controllers, access points). Strong firewall and security management (IPsec, SSL VPNs, IDS/IPS). Familiarity with monitoring tools (SolarWinds, PRTG, Wireshark, NetFlow). Scripting/automation skills (Python, Ansible) are a plus. D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission. Read here how we do this Show more Show less

Incident Management Analyst1 Key Responsibilities Own and manage the end-to-end incident lifecycle, including logging, categorization, prioritization, and resolution tracking. Lead and coordinate Major Incident (P1/P2) calls, engaging cross-functional technical teams to restore service as quickly as possible. Provide timely and accurate communication to internal stakeholders, management, and customers during incidents. Drive root cause analysis (RCA) post-resolution and ensure timely closure of follow-up actions. Maintain documentation for incident response processes, escalation paths, and communication templates. Work closely with Problem Management and Change Management teams to minimize repeat incidents. Monitor trends and key metrics to identify areas for improvement in incident handling. Ensure adherence to SLAs, KPIs, and compliance requirements. Provide incident reporting and analytics to management and stakeholders. Conduct regular incident reviews, including post-mortems and continuous improvement activities. Required Skills & Experience 4+ years of experience in IT Incident Management, with a focus on Major Incident Management (MIM). Strong understanding of ITIL processes, especially Incident, Problem, and Change Management. Proven experience coordinating P1/P2 incident calls and acting as the single point of contact during major incidents. Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical stakeholders. Strong troubleshooting skills and the ability to quickly grasp complex systems and dependencies. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Ability to remain calm and effective under pressure. Experience working in 24x7 environments is preferred. Preferred Qualifications ITIL v3/v4 Foundation or Intermediate certification. Experience in managing incidents across cloud, network, application, and security platforms. Familiarity with monitoring and alerting tools (e.g., Splunk, Datadog, LogicMonitor, SolarWinds). Work Environment May require working in rotational shifts or on-call support during critical events. Ability to work in a fast-paced, global IT operations environment. Show more Show less

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents. This position is responsible for maintenance, operational support, and issue triage of customer facing and internal data networks, network security, WAN connectivity. In this role, the Network Administrator will: Maintain firewalls to ensure proper security controls are in place Daily operational support networks to ensure service is delivered to internal, hosted, and managed service customers Work with providers / telcos for escalation of issues. Utilize and support network tools to monitor and troubleshoot environment Required Skills: Extensive experience in Cisco ASA Firewall, Firepower, F5 LTM Extensive experience in Nexus Switches and dependent technologies like VPC, VDC, VxLAN, AAA Strong knowledge in SD-WAN, ACI, DCNM Good to have Scripting knowledge and TCL language Must have experience on routing protocols like EGP & IGP and hands-on troubleshooting experience Knowledge of working in Visio and knows about SolarWinds Understanding of DHCP, DNS, VMware, Datacenter Architecture Strong hands-on with Switching technologies, IPS, GTM Knowledge of IP subnetting and the OSI model. Experience with Cisco devices, specifically Cisco routers & switches and Cisco Firepower and ASA firewalls. Understanding of firewall security policies involving objects, rules, NATs, inspection policies, etc. Experience with Algosec, Gigamon taps, and F5 load balancers Must be customer-service-minded and tactful when dealing with customers. Good understanding of public cloud – GCP preferred. Education & Certification: 10+ years of experience in IT Networking. Engineering degree or equivalent graduate degree CCIE network certification. ITIL V3 Foundation certified If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now. Show more Show less

About The Role : Primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps, encompassing infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. Engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaborate with Solution Managers, Solution Architects, and Finance Managers to create solution documentation, pricing models, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions, mutual value discovery sessions, ensuring all messages are aligned with Wipro''s solution strategy or win themes. Review solutions for alignment with Wipro Pricing and Effort Estimation Models based on experience. Lead discussions as a Tools Architect during due diligence, contract closures, and renewals, including compliance requirements and sign-off on technical Statements of Work (SOWs) and service levels specific to BSM and AIOPS. Manage interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow. Key Responsibilities: Primarily responsible for responding to RFIs/RFPs and proposing solutions to customers in the areas of ITOM, ITSM, and ITAM (Monitoring, Observability, AIOPS, Service Management, Asset Management, and Automation). Create differentiated tool solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogsoft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven, and others. Ensure proactive engagement with customers to understand their tool estates and pitch next-generation solution areas delivering business value. Work with Solution Managers, Solution Architects, and Finance Managers to enable the creation of solution documentation, pricing, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions and mutual value discovery sessions ensuring all messages align with Wipros solution strategy or win themes. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research? Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits? Be the voice of Wipros Thought Leadership by speaking in forums (internal and external)? Mentor developers, designers and Junior architects in the project for their further career development and enhancement Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Exp : 10+ location: PAN India Cisco-sdn-network-administration Cisco WLC & AP, Aruba & Catalyst switching, NAC, ClearPass, Data Center, SolarWinds, Apstra, Splunk, DNAC / Catalyst Center, Aruba Tools ( Aruba Central, Airwave, Orchestrator), Azure Pipeline / Dev Ops Thanks and regards rekhab@itsourceglobal.com

Responsibilities: SOLARWINDS, DYNATRACE, OPSGENIE 8X5 Perform standard network device logical changes approved by Customer (e.g., IP address change, VLAN change) SolarWinds Module NPM, SAM & WPM administration, configuration, troubleshooting, maintaining Configuring Application Monitoring & Web Transaction Monitoring Creating Customized Reports Managing Alerts Definitions Knowledge in Auto ticketing Integration Adding Nodes using different method like Agent, WMI,ICMP & SNMP Enabling Monitoring for services, database, URL & event monitoring Monitoring Linux processes, Oracle table space etc Creating Different Views and managing Views knowledge in Different type of Template Install, configure and customize SolarWinds and Dynatrace tooling systems to meet organizational requirements Monitor and maintain the performance and availability of the tooling systems Collaborate with IT teams and to understand tooling requirements and design and implement solutions Provide technical support and troubleshooting foring issues Develop and maintain documentation and best practices for tooling systems Identify and implement opportunities for automation and process improvement within the tooling systems Stay up to date with trends and best practices related to IT tooling systems and make recommendations for improvements Must Have Skills Degree in computer science, information technology, or a related field Proven experience managing and administering SolarWinds and Dynatrace tooling systems Strong knowledge of networking and technologies Familiarity with monitoring and performance management concepts and best practices Experience scripting and automation tools such as PowerShell or Python Excellent problem-solving and troubleshooting skills Strong communication and collaboration skills Ability to work effectively in a fast-paced, team-oriented environment. Good to Have Skills Strong organizational skills required; including good time management skills Excellent communication skills (both written and oral) Strong attention to detail Motivated, reliable and results oriented. Team player with a positive attitude

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ? ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ? SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Lead and manage a team providing Infrastructure Monitoring Services using SolarWinds and SCO. Oversee implementation, upgradation, migration, and solutioning of Infra monitoring tools. Handle vendor and process management efficiently. Ensure smooth delivery service operations, managing teams, deliverables, and SLAs effectively. Lead, steer, and execute projects, ensuring alignment with organizational goals. Communicate effectively with internal and external stakeholders through excellent oral and written skills. Primary Skills Expertise in SolarWinds (NPM, NCM, NTA, IPAM, SAM). Understanding of monitoring tools architecture, functionality, and connectivity. Hands-on experience with implementation, upgradation, and migration of monitoring tools. Integration of monitoring tools with third-party applications. ITIL framework expertise. Secondary Skills: Proficiency in Excel for data analysis and reporting. Risk assessment and governance knowledge. Strong communication and stakeholder management. Change management expertise.

About The Role Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA , CCNP , or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

About The Role We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CM DB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB. Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects . Education: Bachelors/Masters degree in Computer Science, Information Technology, or a related field.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all – at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science – taking information that has been gathered and looking for areas to have that “Ah Ha” moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity – governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Should have 10 to 12 years of experience. Aware of latest technologies and solutions on Network, Security & Data Centre technologies in project Implementation and Design. Experience in customer meetings and presentations for business development from the pre-sales point of view. Ability to discuss and pitch the technical solutions with clients as per the business needs Design appropriate solutions in line with the client requirements and ability to prepare proposals and make technically accurate responses to RFPs Excellent knowledge and hands on experience for the below technologies: Cisco Routers: 1900,2800,3800,3900 & ASR Cisco Switches: 3750X,3560X,2960,4500,4900,6500 & DC Networking-ACI, Nexus 2K,5K,7K,9K Load Balancers: Alteon, F5 , NetScaler WAN optimization - Riverbed or other OEM's Routing protocols: EIGRP, OSPF,BGP, MPLS,VRRP,HSRP/static routing. Others: Multicast, DMVPN, Tunnels, IPV6 &IPV4 Switching protocols & methodologies: VPC,VDC.OTV,VXLAN,VLANS, Spanning-Tree, VTP, Ether Channel,Stacking,802.1q tagging/trunking, Port Aggregation, Power Over Ethernet (POE), Failover/Fallback of Hardware & Link (High Availability) etc . Quality of Service : QoS markings, traffic classifications and prioritization •Security: Network Layer-2 & Layer-3 Security Access control: Tacacs server , Radius Good Understanding of DNS,DHCP, NTP,NAT,PAT etc. Network Management/Monitoring Tools Like SolarWinds Orion, Nagios & Cisco Prime and others Wireless: Cisco WLC/Access Points/WCS Security Knowledge – Checkpoint, Cisco ASA, Firepower, FTD, FMC, Palo Alto, Juniper SRX and Netscreen. Experience in configuring and monitoring various WAN and internet circuits (T1, E1, PRI, DS3, Fiber, Ethernet), and working with ISPs in relation to these services Process Knowledge : ITIL Expertise in Documentation for Networks Possess good communication skills and customer focused attitude Certifications: CCNA/CCNP/CCVP/CCSP/CCIE (preferred). Preferred Technical and Professional Experience:- BE/B TECH/IT/CCNP/CCIE/JNCIE Certifications: CCNA/CCNP/CCSP/CCIE(preferred). Excellent written and verbal communication skills Ability to interact confidently with stakeholders of all levels Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

About Role: NOC Lead shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers. What youll be Responsible for? Responsible for monitoring platforms/alerts through tools and taking corrective actions. Responsible to open bridge call for all critical/major incidents Triage the incidents. Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc. Responsible for the performance of RCAs- Platform & Services Responsible for the CCM Management Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms. Responsible for Incident logging, accurately tracks and documents all incidents. Publish platform-wise health dashboard. Monitor & publish customer KPIs Alert optimizations & tools configuration. Responsible for Continuous improvements of the Process Adherence to SLAs and Tickets closure within SLA Documentation/SOPs building Logging your work What youd have? Experience of 3 - 6 years in NOC Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc. Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine Should be able to design new tools to monitor and configure smart alerts to discover failures/issues. Experience writing code (including Python, Shell Script, PowerShell; and databases like SQL Good understanding of modern software development methodologies (Object). Hands-on experience with open telemetry Why Join Us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com