1050 Solarwinds Jobs - Page 42

Role & responsibilities MUST be handling CALLS / Conversations with either US / UK Clients or coordination with OnSite teams. (US Accent / Neutral UK Accent). Responsibilities: Manage and maintain the Clients Monitoring Systems for On-premises entities like Servers, Network endpoints and other Infrastructure Monitoring and support experience on any one of the Cloud environments such as AWS, Azure or GCP Hands on experience using monitoring tools such as Zabbix, Cloud Watch, Azure Monitor etc. Preferred basic knowledge and experience on Cloud environments. Alerts and events Management via monitoring tools like Solar Winds, Cacti, Azure Monitor, SCOM, Cisco UCS, Control Up, Citrix Director , Tripwire, LogRhythm, Dynatrace and Splunk. Good knowledge on using ServiceNow for ticketing and Incident Management. Incident Management & Triaging based on SOPs & documented procedures. Critical & Major incident handling and management Backup & DB jobs monitoring Performance & availability monitoring Escalation of incidents to Fisher L2 and other teams Basic triage based on SOPs & Documented procedures. Categorize critical levels for incidents and service requests Participate in change management & Maintenance work Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. Development of knowledge and skills in network and system administration, particularly about Clients architecture and platforms. Tier 1 Support for co-location, customer backup network and ISP services. Participate in a 24x7 call-out rotation including Weekend support. Montor the AD with Quest Active Directory Monitoring. Patching Services Support the patching activities required, including standard & emergency patching. Use SCCM/Intune and Ivanti Patch/Vulnerability Management tools for patching. Patching of servers and desktops may require troubleshooting (failure percentage) and the SLAs for troubleshooting patches will be on best effort. Backup Support Monitor backup jobs using Veeam tool. Perform basic triage for failed backup jobs and follow defined procedures. Preferred candidate profile Need Strong Communication Skills Need to work 5-days Office

Skills: Data Center, firewall, routing, load balancer, switching, LoadBalancer, Network & Security, Job Description Position L1 - Network & Security O&M Work Location Guwahati, Assam. Scope Provide 24x7 operational support for network data center components (Routers, Switches, Network Firewalls, Load Balancers, etc.) installation, management, monitoring, configuration and troubleshooting expertise inclusive of passive components. To provide expertise for configuration, management and troubleshooting Security Infrastructure components like Network Firewalls/ IDS/ IPS/DDOS etc. Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed. Technical Skills Strong knowledge of data center network technologies, including: ACI, Nexus Switches, Firewall and Load balancersKnowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS), Load balancers and Web application firewalls.Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the sameIntegration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc.Expert level knowledge of IP addressing schemes (IPv4 & IPv6)Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO.Should have worked in Remote Management environment using tools. The Key Responsibilities Are Highlighted Below. The Candidate Is Monitor and maintain network health, availability, and performance using NMS tools like SolarWinds, PRTG, Zabbix, or Nagios.Troubleshoot and resolve complex network issues related to routing, switching, firewalls, and load balancers.Enforce security policies within the data center network, including firewall rules, VPN tunnels, and access controls.Perform regular firmware updates, patches, and software upgrades on network devices.Maintain updated network diagrams, standard operating procedures (SOPs), and configuration documents.Assist in managing data center network security policies, including firewalls, VPNs, and access controls.Execute new deployments, migrations, and capacity expansions across data centers.Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements. Requirements Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.)Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc.Exposure to technologies like Cisco ACI, FTD firewalls, load balancersDemonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member.Effective written and verbal communication for team collaboration and Strong troubleshooting and analytical skills.Soft skills Interpersonal relationship management, Time Management Who Can apply? B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams.Experience of 2 to 4 Years in the field network operations, preferably in Data Centers, Large Enterprise Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA , CCNP , or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Solarwinds Administration Good to have skills : Splunk Administration, AppDynamics Administration, Dynatrace Administration, No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :We are seeking an experienced SolarWinds Administrator to lead the implementation and management of our network and systems monitoring solutions. The ideal candidate will possess deep knowledge of SolarWinds, strong troubleshooting skills, and the ability to work collaboratively with development and operations teams to enhance network and system performance.Key Responsibilities: SolarWinds Administration: Install, configure, and maintain SolarWinds environments for various applications and services. Manage user roles, permissions, and access controls within SolarWinds. Monitor and optimize SolarWinds performance, ensuring that metrics and alerts are properly configured. Development and Customization: Develop and implement custom dashboards, reports, and alerts tailored to business needs. Create and configure custom instrumentation for applications to capture key performance metrics. Collaborate with development teams to integrate SolarWinds with CI/CD pipelines. Performance Monitoring and Troubleshooting: Analyze network and system performance data to identify bottlenecks, anomalies, and areas for improvement. Troubleshoot and resolve issues related to network and system performance using SolarWinds tools and features. Conduct root cause analysis of performance issues and present findings to stakeholders. Qualifications: Education:Bachelor's degree in Computer Science, Information Technology, or a related field. Experience:5-10 years of experience with SolarWinds, including administration and development roles. Technical Skills: Strong understanding of network and system architecture and performance metrics. Proficiency in scripting languages such as PowerShell, Python, or Bash. Experience with database technologies (SQL, NoSQL) and cloud platforms (AWS, Azure, GCP). Analytical Skills:Excellent problem-solving abilities and a strong analytical mindset focused on performance optimization. Certifications:External certifications related to SolarWinds or network/system administration are highly desirable. Communication:Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.Work Location:Bangalore / Gurugram / Pune / Hyderabad / Mumbai / Noida / KolkataWork Schedule:Must work from the office 5 days a week on rotational shifts. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of network infrastructures and resolving any technical problems that may arise. Your expertise in troubleshooting and problem-solving will be essential in maintaining the efficiency and reliability of our applications and cloud support services. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application and network infrastructure issues. Monitor and analyze system performance to identify and address any bottlenecks or inefficiencies. Provide technical support and guidance to end-users, ensuring timely resolution of their issues. Develop and maintain documentation for troubleshooting procedures and best practices. Stay updated with the latest industry trends and technologies to continuously improve the application support process. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN. Experience with network monitoring tools such as Wireshark or SolarWinds. Knowledge of firewall configurations and security protocols. Familiarity with cloud platforms like AWS or Azure. Good To Have Skills:Experience with ITIL framework. Experience in scripting languages like Python or PowerShell. Understanding of virtualization technologies such as VMware or Hyper-V. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Security Architect Project Role Description : Review and integrate all application requirements, involving security requirements. Review and integrate the application security technical architecture requirements. Provide input into final decisions regarding application security. Must have skills : Enterprise Architecture Strategy Good to have skills : Microsoft Windows Server Administration, Windows Scripting, VMware Datacenter Virtualization Architecture and Design Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Datacenter Services Enterprise Architect is responsible for designing, managing, and optimizing on-premises datacenter infrastructure. This role ensures the datacenter's reliability, scalability, and security while aligning technology strategies with business goals. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the security of applications and make recommendations to enhance security measures. Collaborate with stakeholders to understand application security requirements. Design and implement application security solutions. Conduct security assessments and vulnerability testing. Develop and maintain application security policies and procedures. Professional & Technical Skills: Performing infrastructure design, strategy, and services and participating in the implementation of computer system, network, storage, and security infrastructure Suggesting ideas to reduce IT costs in current environment. The DCS architect must demonstrate the capacity to develop a robust server and storage architecture. Identify the technical gaps in the IT environment & suggest the industry best practice. Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Maintaining a functional relationship with multi-disciplinary teams to support overall resource efficiency Ensure high availability, disaster recovery, and business continuity. Leading and supporting data center virtualization ( VMware & Windows), service delivery, automation, and implementation. Manage vendor relationships and evaluate modern technologies for potential integration. Provide technical guidance to internal teams and stakeholders. Communicating effectively with technical and non-technical people to ensure that everyone understands the benefits and limitations of technology and data solutions. Exhibit strong problem-solving and leadership skills Additional Information: 18+ years of experience in Enterprise datacenter operations & Architecture. Require a comprehensive understanding of technology and business strategy and prior work experience involving project management and leadership. Expertise in server infrastructure like Dell, HP, IBM, UCS etc. Operational experience in windows, VMware, SQL Database, storage. Good knowledge of networking technologies. Understanding of Cloud concepts. Working experience of Software and hardware lifecycle management. Proficiency in any of the virtualization platforms such as VMware, Hyper-V, or KVM etc. Good understanding of operating systems like Windows, Linux, and knowledge of the database technologies like SQL, Oracle etc. Good Understanding of automation tools like Ansible, Puppet , PowerShell etc. Good understanding of system monitoring solutions like Nagios, SolarWinds etc. Knowledge of datacenter power, cooling, and environmental considerations Qualifications 15 years full time education

Job Purpose/ Summary NCR Atleos is seeking a MS SQL DBA with Azure SQL experience who will provide an expert level support for highly available SQL Server environments. The ideal candidate will be articulate and approachable and have practical/working knowledge of clustering, log shipping, mirroring, replication, and Always On availability groups as methods used to meet business needs. The ideal candidate must also be able to troubleshoot time sensitive production issues in a timely manner. Essential Duties and Responsibilities Experience working in large Azure environments, spanning multiple accounts/subscriptions, availability zones, and regions. Exposure to Azure IaaS & PaaS Services, experience in migration of workloads to cloud and understanding of Azure native services and disk pooling. Experience in managing SQL Server 2008, 2012, 2014 ,2016 and 2019 as well as sun setting older databases/versions. Experience to configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Experience in troubleshooting and resolving database integrity issues, blocking and deadlocking issues, replication mirroring and log shipping issues, connectivity issues etc. Experience in Performance Tuning, Query Optimization, using SQL Server monitoring utilities such as Spotlight (preferred), Redgate, IDERA or SolarWinds SentryOne. Ability to detect/ troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention. Good Experience in backups, restores, recovery models, database shrink operations, DBCC commands. Experience with Always On design, Availability groups, replication, log shipping, mirroring and storage replication technologies Experience in indexes, index management, integrity checks, configuration, patching Knowledge of SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system procs) Solid acquaintance with windows server, security delegation, SPNs, storage components Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end. Experience with designing DR plans while satisfying SLA requirements and conducting Disaster recovery tests. Designing/Recommending database alerts for monitoring database availability and performance. Ability to work with internal and external auditors on PCI compliance audits. Ability to accurately monitor environments, resolve issues, and plan capacity improvements. Refine and automate regular processes, track issues, and document changes. Highly self-motivated and excellent time management skills. Strong interpersonal and communication skills. Core Competencies and Skills Excellent planning, organizational, innovation and initiative skills. Ability to work independently as well as with a team of onshore and offshore resources. Team player and acts both as a player and as mentor. Superior knowledge in administering MS SQL Server. Education Masters degree in computer science preferred, a bachelors degree in computer science or equivalent degree/experience must. Experience Minimum 10+ years of experience as MS SQL database administrator. Hands-on experience with MS SQL Server 2008 R2, 2012, 2014, 2016 and 2019 required. Experience with Azure SQL in a multi-region configuration Expertise Microsoft SQL Server on VM, Azure SQL Managed Instance, Azure SQL. Success criteria and performance measures Demonstrates collaboration with multiple teams for successful solutions. Adheres to standards and guidelines. Continually monitors creative product to ensure it conforms to the existing environments. Flexible work hours and provide 24x7 support for critical production systems.

Hiring for Nexthink Expert. Experience: 5+yrs Role: Nexthink Expert Location- Pune/Remote Job Type- Permanent Experience & Skills Required: 5+ years managing Digital End User Infrastructure, Systems, and Virtual Infrastructure in large production environments. Expertise in Nexthink—advanced monitoring, designing, implementation, patching, troubleshooting, and customization. Proven experience integrating Nexthink with platforms like ServiceNow, SolarWinds, Dynatrace, Azure, AWS, VMWare, and more. Strong skills in Windows PowerShell scripting, dynamic application design, and infrastructure monitoring. Comprehensive experience with End User Computing, Client Devices, Enterprise Systems, Databases, and cloud platforms (Azure, AWS). Experience in Nexthink HA/DR implementation and administration. Good knowledge of Digital & Cybersecurity service management processes. Certifications: ✅ Nexthink Professional Certification Those are interested share your cv on sujata.gore@aceiserv.com Job Type: Full-time Schedule: Day shift Monday to Friday Work Location: In person

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for a Windows Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Duties and Responsibilities: Daily administration and support of core infrastructure systems Identify, analyze, and resolve problems on a variety of Operating Systems Windows Perform root cause analysis for issues / provide workarounds to ensure business continuity Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed Ensure that client's infrastructure is healthy, stable, documented, and configured with accepted technical best practices Ensure business continuity and security across all systems supporting the company IT operations Qualifications/ Technology Experience: Minimum of 7 years of related experience in supporting Windows in an enterprise environment Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting ) Microsoft OS or other related training and certification required (MCSA, MCSE) Strong knowledge on Azure Infrastructure Entra ID Knowledge Experience in PowerShell and the ability to create and utilize scripts preferred Strong SCCM knowledge is required Managed Services or Consulting experience is a plus ITILv4 certification encouraged Qualifications: Soft Skills Technical troubleshooting and problem-solving capabilities. Approach projects and problems with a security first mindset. Superior customer service and training skills, Strong sense of urgency, ability to set priorities Ability to work without direct supervision. Organized and able to shift tasks as priorities evolve. Team-oriented collaborator willing to share knowledge and experience. Solid communicator with the ability to provide professional documentation. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Skilled in achieving results in a customer centric environment Self-motivated, able to work in a fast-paced environment and perform the job with little guidance Experience with performance monitoring tools LogicMonitor, SolarWinds, Elastic, etc. Ability to effectively interact with all levels of business via phone, written communication, and in person

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Excellent communication & interpersonal skills Qualification: B Sc , B Tech (other Graduation also works provided they have relevant experience) 0-6 month of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management OK to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

Opportunity for a Nexthink Expert! Experience: 5+yrs Role: Nexthink Expert Location: Pune/Remote Job Type: Permanent Experience & Skills Required: 5+ years managing Digital End User Infrastructure, Systems, and Virtual Infrastructure in large production environments. Expertise in Nexthinkadvanced monitoring, designing, implementation, patching, troubleshooting, and customization. Proven experience integrating Nexthink with platforms like ServiceNow, SolarWinds, Dynatrace, Azure, AWS, VMWare, and more. Strong skills in Windows PowerShell scripting, dynamic application design, and infrastructure monitoring. Comprehensive experience with End User Computing, Client Devices, Enterprise Systems, Databases, and cloud platforms (Azure, AWS). Experience in Nexthink HA/DR implementation and administration. Good knowledge of Digital & Cybersecurity service management processes. Certifications: Nexthink Professional Certification If interested please share CV to hr@aceiserv.com

The Senior System Administrator is responsible for maintaining, designing, migrating and upgrading system configurations across our diverse IT environment. This includes managing Windows servers, VMware ESXI, Azure platform, and several other critical components. This role demands a deep understanding of systems administration, virtualization, and cloud technologies to ensure optimal performance and security. Key Responsibilities: Design, install, configure, implement, and maintain Windows servers across multiple sites. Design, install, configure, implement, and maintain Azure Virtual Desktop AVD cloud service Managing Microsoft Exchange on-premises, M365 and MS Intune. Understanding backups, recovery, and system upgrades. Working on windows server 2016 to 2022 roles and features. Understanding RDS CAL service. Administration of VMware ESXI infrastructure, including setting up, configuring, and troubleshooting. Manage Azure cloud resources and services, ensuring cost-effectiveness, security, and scalability. Implement and manage Azure Virtual Desktop and Horizon VDI Components. Working knowledge of Hyperconverged infrastructure HCI” like Nutanix, VxRail, Azure Stack ...etc. Manage and maintain the Active Directory Domain Controller, including users, groups, OUs, and permissions. Manage and maintain all windows server services like DNS, DHCP, WSUS, FTP, SFTP, WDS. Design, implement, and troubleshoot Group Policies to enforce company security and operational standards. Handle tasks using tools like AD Manager, AD Audit, AD Sync ...etc. Should be able to perform AD and all related services health check. Understand, Implement and manage the Certificate Authority infrastructure. Maintain and administer MFA (Multi-Factor Authentication) to bolster system and data security. Must have general understanding about networking core concepts and must be able to actively participate in general issues. Regularly monitor system logs and alerts to maintain system health and security. Maintain availability of PAM (Privileged Access Management) and understanding of its core components. Working on vulnerability remediation for windows sever OS, services, Nutanix, VMware... etc. Who you are: 5 to 7 Years prior experience in an IT support position. Strong working knowledge of PowerShell scripting or any automation tools and scripts Understanding core concepts of cloud services like O365, MS teams, Azure AD, SharePoint Excellent knowledge of server administration, Patch Management & OS specific debugging tool Good understanding of monitoring systems like PRTG, SCOM, SolarWinds. Provide technical hands-on support at a L3 level for incident and request management including resolution of escalated incidents, problems or changes from L1 support. Responsible for Problem management and root cause analysis for repeated incidents or outages. Ability to work and collaborate in a team environment. Good understanding of ITIL processes and tools like ServiceNow, BMC remedy, SCSM, ManageEngine etc. Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows. Provide technical support, guidance, and expertise to junior staff members. Collaborate with other departments and vendors for system integration and upgrades. Document procedures, configurations, and instructional guides for the team.

Role Description Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to achieve optimization and efficiency goals6) Drive delivery finance goal to achieve project forecast numbers 7) Work on proposals and PIP for identified greenfield opportunity to increase revenue Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change tickets handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements10) Overall financial goals of project11) % of incident reduction by problem management12) Number of repeated escalations for the same technical issue Resolution/Response Outputs Expected: Daily review of resolution and response SLA for early intervention of SLA management Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB articlePerform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Assist and lead technical teams to rope in technology experts for complex issues Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Define OLA between delivery layers (L1 L2 L3 etc) and enforce adherence. SPOC for any customer and leadership escalations Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Runbook/KB Review KB compliance and suggest changes. Initiate and drive periodic SOP review with customer stake holders Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) Resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Complete certification of respective career paths. Explore cross training possibilities for improved efficiency and career growth. Performance Management Update FAST Goals in NorthStar; track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members understanding the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Drive finance goals of the account. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server tickets to resolution4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage and backup enhancements. Perform change management.b. Skilled in in core fabric technology storage design and implementation. Hands on experience in backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage and backup team; review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design; Database schema creation and managementb. Identification of data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs.2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers witches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the and Backup technologies9) Tools:a. Proficient in understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database managementb. Knowledge in OS System and networking skills Additional Comments REQUIRED EXPERIENCE AND ABILITIES 1. Strong leadership of technical teams in a distributed environment 2. Hands on technical experience - Strong working knowledge of Developing, Designing and implementing large scale enterprise applications. 3. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills(Ability to prepare clear, concise, and persuasive communications with multiple stakeholders) 4. Demonstrated self-motivation and accountability; flexibility 5. Ability to recruit and develop cohesive teams 6. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers 7. Good knowledge of Agile process 8. Managing Distributed and Enterprise web applications with strong experience executing Java projects 9. Proven ability to understand technological infrastructure and how it relates to project solutions and integrations, demonstrate the relationship of data structures as they relate to integrated systems solutions on a healthcare system 10. Demonstrates excellent consultative, solution selling skills and technical leadership 11. Demonstrated ability to adapt to new technologies and learn quickly; ability to think abstractly 12. Bachelor of Engineering in Computer Science or equivalent degree 13. Ability to think out of the box and be innovative 14. Ability to resolve blockers of team members both technically and functionally REQUIRED TECHNICAL SKILL SET Must have: 1. Proficient in Java, J2EE with a good knowledge of its ecosystems 2. Solid understanding of fundamental design and architecture patterns such as: n-tier, Publish/Subscribe, REST, MVC, Microservices, Data Access (OR/M, DAO’s…etc.), Integration tools, Knowledge of SOAP, REST and XML technologies (XML, XPath, XSL, XML Schema, RNG, DTD, XQuery, DOM, etc.) 3. Good hands on experience with MVC, JDBC, RESTful, SOAP and Micro Services. 4. Experience with popular application frameworks, such as Spring, JSF, Struts, Spring MVC, Spring Boot, Prime faces… Etc and UI frameworks such as React,Angular,Jquery etc. 5. Experience in Database (SQL) database design, Query Development and performance tuning as applicable w.r.t Oracle/DB2 6. Experience / knowledge of healthcare systems and comprehensive understanding of large healthcare payer overall structure, processes, functions including Claims, Membership and Provider processing is an asset 7. Experience using tools like Jira, Confluence, MS SharePoint etc. is an asset 8. 5 or more years related experience in relevant technologies/roles; 8+ Overall experience 9. Adherence to best coding practices and principles 10. Good Knowledge of performance tuning and provide optimal code 11. Should have good exposure to CI/CD frameworks like Jenkins, Docker etc Nice to have: 1. Expert level experience with business and technical applications, or any combination of education and experience, which would provide an equivalent background 2. Multi database, multi-language or multi business application experience preferred 3. Experience with Rules Engines such as Drools Key Responsibilities 1. Lead offshore team in all aspects of application development 2. Coordination of development effort with onshore teams 3. Participates in developing application scope and objectives and preparing functional and/or technical specifications 4. Analyses and classifies complex change request and identifies and documents possible enhancements 5. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results 6. Codes and maintains complex components of information systems. 7. Develops and performs system testing and fixes defects identified during testing and re-executes unit tests to validate results 8. Participates in integrating activities with other IT departments for successful implementation and support of project efforts 9. Ensure team delivers with Quality and Performance Skills Azure,Aws,Aws Cloud,Azure Cloud

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Routing, Switching, Fortinet and SDWAN Maintenance and configuration of routers, switches, firewalls, load balancers etc Hands-on experience working on Firewalls/Routers/ Switches (Cisco Routers/Switches, Fortinet/Palo Alto Firewalls) Experience working on Fortinet SDWAN. Experience on Cisco ISE Configured routing protocol like BGP,EBGP,IBGP,OSPF, etc Administer FW rules. Lead the implementation of business critical changes or upgrades/updates Experience in migrating a router/switch/Firewall from one hardware module to a new model. Very good understanding on Solarwinds monitoring tool. Cisco CCNP / CCIE or Fortinet Network Security Associate Certification is desirable Knowledge of F5/Citrix LB will be value add. Primary skills Routing, Switching, Fortinet and SDWAN Maintenance and configuration of routers, switches, firewalls, load balancers etc Hands-on experience working on Firewalls/Routers / Switches (Cisco Routers/Switches, Fortinet/Palo Alto Firewalls) Experience working on Fortinet SDWAN. Experience on Cisco ISE Secondary skills Very good understanding on Solarwinds monitoring tool. Cisco CCNP / CCIE or Fortinet Network Security Associate Certification is desirable Knowledge of F5/Citrix LB will be value add. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Number of Positions: : 1 Primary Skills: : L1 SUPPORT Job Description: We are seeking a detail-oriented and proactive L1 Monitoring Specialist with a strong understanding of databases and middleware technologies to join our Operations Control Center (OCC) support team. The successful candidate will be responsible for monitoring and maintaining the health of various applications, databases, and middleware systems to ensure optimal performance and minimal downtime. As a part of the L1 Support team, you will be the first point of contact for incident detection, troubleshooting, and resolution within the defined SLAs. Key Responsibilities: Monitoring & Incident Management: Monitor real-time alerts and notifications from the monitoring systems related to databases, middleware, and applications. Perform initial triage of incidents, categorize, and escalate to the appropriate teams as required. Ensure that issues are logged, tracked, and resolved within the defined service level agreements (SLAs). Respond to system alarms and performance issues, ensuring the system operates smoothly. Coordinate with cross-functional teams to resolve system outages and incidents. Documentation & Reporting: Document incident details, resolutions, and root cause analysis for future reference. Maintain accurate records of monitored systems, processes, and troubleshooting steps. Prepare and present daily, weekly, or monthly performance and incident reports. Collaboration & Escalation: Collaborate with L2/L3 support teams for complex troubleshooting and issue resolution. Maintain effective communication with both internal stakeholders and external vendors, ensuring timely updates on incident resolution. Preventive Measures: Participate in post-incident reviews and assist in identifying patterns or recurring issues. Suggest and implement improvements to monitoring processes or procedures to prevent future incidents. Qualifications: Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 1-3 years of experience in IT support, monitoring, or application support. Technical Skills: Basic understanding of IT infrastructure, networks, and cloud platforms. Hands-on experience with monitoring tools (e.g., Nagios, SolarWinds, Zabbix, or others). Experience with incident management and ticketing systems (e.g., ServiceNow, JIRA, Remedy). Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to prioritize and manage time effectively in a fast-paced environment. Ability to work under pressure and meet tight deadlines. Attention to detail and ability to follow processes and procedures. Preferred: Experience with cloud technologies (AWS, Azure, etc.). Certification in relevant IT fields (e.g., ITIL, CompTIA, or database-related certifications). Work Environment: 24/7 shift environment, including weekends and holidays (if applicable). On-call support as needed.

Job Description:- Exp:- 8 to 12 yrsExpertise in administration, implementation, and in providing ongoing support for multiple, highly complex IT Infrastructure environments (on-premises and cloud) with a mix of monitoring, service management and automation tools.· Proven track record of working in a fast-paced environment and demonstrating strong complex problem-solving skills.· Managing the day-to-day activities of the team with excellent communication and leadership skills.· Mentor and coach team members with skills to improve their product knowledge, confidence, and communication skills. And create a pleasant working environment that inspires the team.· Tools capability and knowledge: Proficiency in one or more of the following toolsets and readiness to learn others quicklyo CA Suite (UIM | DOI | APM), SolarWinds NCM, PRTG.o Automation: Kore.ai, Nanoheal, Ansible, Digitate IGNIO, ServiceNow orchestrator.o Scripting Knowledge: like Python, Power Shell, Unix Shell

About the Role: We are seeking a NOC Monitoring Engineer; one who will play a key role in ensuring 24x7 visibility and operational stability of critical IT infrastructure within the banking environment. The engineer will work with tools like SolarWinds, Dynatrace and ServiceNow adhering to ITIL-aligned practices and SLA-driven operations. Requirements: Minimum 5 to 9 years of experience in infrastructure or network monitoring, preferably in a Banking or Financial Services environment. Proactive network and system monitoring, incident logging, escalation management, change coordination, and collaboration with support teams to maintain high availability and performance. Strong understanding of infrastructure monitoring concepts such as system uptime, CPU, memory, disk usage and link health etc. Hands-on experience with SolarWinds, Dynatrace and ITSM platforms like ServiceNow. Sound knowledge of networking protocols such as TCP/IP, SNMP and ICMP. Exposure to SLA-driven support models and ITIL framework for incident, problem, and change management. Effective communication skills for escalation handling, incident documentation and coordination. Willingness to work in rotational 24x7 shifts including weekends and holidays. Preferred certifications such as CCNA, CompTIA Network+ and ITIL Foundation. #LI-Onsite #LI-MK2

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Experience : o 10+ years of experience in IT infrastructure management, with a focus on automation and tools. o Strong hands-on experience with automation tools like Ansible, Terraform, Puppet, Chef, or similar and also Scripting experience with Python, Shell scripting, Power shell o Experience with Integration automation solution in IT Landscape o Expertise in monitoring solutions (e.g., PRTG, Prometheus, Nagios, or SolarWinds). o Experience in ITSM tools (SNOW, ManageEngine, BMC Remedy, Jira) o Strong knowledge of infrastructure as code (IaC) principles and tools like Terraform and CloudFormation Job Summary: We are seeking an experienced IT Infrastructure – Tool and Automation Architect to drive the design, implementation, and optimization of automation tools and frameworks within our IT infrastructure. The ideal candidate will have a deep understanding of IT operations, automation technologies, cloud services, and infrastructure monitoring tools. You will be responsible for architecting solutions that streamline operational tasks, reduce manual intervention, and increase overall efficiency. This role will require close collaboration with IT operations, development, and other cross-functional teams to ensure a seamless and automated infrastructure environment. Key Responsibilities: Implement Automation Soution : Design and develop scalable automation frameworks to streamline infrastructure management, including provisioning, monitoring, and troubleshooting. Tool Selection and Integration : Evaluate, select, and integrate the best-in-class tools for IT infrastructure monitoring, automation, configuration management, and incident response (e.g., Ansible, PRTG, Prometheus, Jenkins, etc.). Process Automation : Automate routine tasks such as patch management, deployment, system upgrades, monitoring, and incident handling to reduce manual interventions. Cloud Infrastructure Management :Design automation processes for cloud infrastructure across AWS, Azure, and GCP platforms, focusing on hybrid and multi-cloud environments. (Optional) Monitoring and Observability :Implement and manage enterprise-level monitoring solutions for IT infrastructure, ensuring visibility into system performance, availability, and capacity. DevOps Collaboration :Collaborate with DevOps teams to integrate infrastructure automation with CI/CD pipelines to enable continuous delivery and operations. Security Compliance Automation :Develop automation solutions to ensure infrastructure meets security and compliance standards, including regular patching, audits, and vulnerability scans. Documentation and Standards : Define architecture best practices, document processes, and ensure infrastructure tools and automation systems are properly maintained and accessible. Innovation : Stay updated with the latest technology trends in automation, AI-driven infrastructure management, and infrastructure as code (IaC), identifying opportunities for their application. Technical Skills : o Strong scripting and automation skills (e.g., Python, Bash, PowerShell) and adoption of GenAI platforms o Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps). o Familiarity with containerization and orchestration tools (Docker, Kubernetes). o Solid understanding of network, server, and storage infrastructure. Soft Skills : o Excellent problem-solving skills with a focus on automation and operational efficiency. o Strong communication and collaboration skills to work across teams and functions. o Proven ability to manage multiple projects and deliver results in a dynamic environment. Certifications : o IT Certification Python, Ansible, LINUX, Kubernetes Qualifications Educational qualification: BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)

24*7 Rotational (US shift) Job Descriptions 24x7 monitoring of alerts, on-call escalation, opening bridges. Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams. Must have experience in handling global customer (Specially US) Must have good experience with Monitoring Tools like SCOM, SolarWind Good Understanding of Monitoring Dashboard and Alert Management Must have knowledge of DataCentre Operation processes CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents. Must have good experience of ITSM Tool like ServiceNow, Remedy, EasyVistas Management and oversight of offsite/Onsite team from an Staff availability during P1/P2 issues, escalation management. Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc. Interested candidate, please share your resume on this mail id pooja@agreeya.com

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! Your Role Roadmap development: Develop a roadmap to guide development efforts. Gather and analyze customer feedback Backlog Management: Create, refine, and maintain the product backlog. Prioritise backlog items based on business value, customer needs, and technical feasibility. Ensure that backlog items are well-defined, clear, and actionable. Stakeholder Collaboration: Collaborate with stakeholders to prioritize requirements. Working with the Development Team: Clearly define user stories with acceptance criteria. Participate in Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. Be available to answer questions, clarify requirements, and provide feedback. Accept or reject work based on defined acceptance criteria. Ensuring Value Delivery Ensure that each sprint delivers value to customers and the business. Measure product performance and user satisfaction to drive improvements. Adapt and iterate based on feedback and evolving priorities. Risk & Issue Management Identify risks and work with the team to mitigate them. Balance competing priorities to ensure smooth development. Continuous Improvement Stay up to date with Agile and industry best practices. Improve processes for better efficiency and collaboration. Qualifications: Experience: Minimum of 5 years of experience as a product owner, with a focus on software products. Education: Bachelor's degree in Computer Science, Engineering Skills: Strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work effectively in a fast-paced environment. Technical Knowledge: Understanding of software development processes and technologies. Leadership: Proven ability to lead and motivate cross-functional teams. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Job Title: Senior System Administrator Location: Pune,Chennai ,Bangalore and Hyderabad Experience: 5 - 10 Years ( Relevant Years ) Salary : 20 LPA Notice Period : 30 Days Max ( Immediate Joiner Preferred ) Job Description: We are looking for a highly skilled Senior System Administrator to manage, maintain, and optimize our IT infrastructure. The ideal candidate will have deep expertise in system administration, server management, virtualization, and cloud technologies to ensure the smooth operation of our enterprise environment. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience as a System Administrator in a complex IT environment. Strong knowledge of Windows Server, Linux, VMware, and Hyper-V . Hands-on experience with Active Directory, Exchange, Office 365, and virtualization platforms . Proficiency in cloud services (AWS, Azure, GCP) is a plus. Experience with monitoring tools (Nagios, Zabbix, PRTG, SolarWinds) . Expertise in storage solutions, backup technologies, and disaster recovery planning . Strong analytical and troubleshooting skills with the ability to work under pressure. Certifications such as MCSA, MCSE, RHCE, AWS Certified SysOps Administrator are highly preferred. Key Responsibilities: Manage and maintain Windows/Linux servers, ensuring optimal performance and availability. Oversee system security, including patch management, antivirus, and access controls. Implement and monitor backup and disaster recovery solutions. Manage Active Directory, Group Policy, DNS, DHCP, and other core infrastructure services. Troubleshoot complex system issues and provide root cause analysis. Automate administrative tasks using scripting (PowerShell, Bash, Python, etc.). Ensure compliance with IT policies and industry best practices. Work with cross-functional teams to support cloud (AWS, Azure, GCP) and hybrid environments. Monitor system performance and conduct capacity planning. Document system configurations, policies, and procedures. Provide mentorship and technical guidance to junior administrators.

Exp:2+ years Location: Bhubaneswar, Orissa Job Title: Network Engineer Job Description: We are looking for a skilled and motivated Network Engineer to join our team. The ideal candidate will design, implement, and maintain robust network solutions to ensure optimal performance, security, and scalability in a data center environment. Responsibilities: ● Design and deploy data center network architecture, including switches, routers, firewalls, and load balancers. ● Install, configure, and maintain network hardware, software, and applications in the data center environment. ● Develop and maintain comprehensive network documentation, such as network topology, IP addressing, and diagrams. ● Collaborate with IT teams to integrate networks with servers, applications, and security systems. ● Monitor network performance and provide proactive analysis to identify potential issues. ● Troubleshoot and resolve network-related problems, including outages and connectivity issues. ● Stay updated on industry trends, emerging technologies, and best practices for data center networking. ● Manage OS installations (Windows and Linux Systems) and RAID setups. Qualifications: ● Bachelor’s degree in Computer Science, Information Technology, or a related field. ● Strong understanding of networking technologies, including routing and switching protocols, firewalls, load balancers, and VPNs. ● Experience with network monitoring and analysis tools such as Wireshark, SolarWinds, or Nagios. ● Knowledge of network security concepts, including access control, threat management, and vulnerability assessment. ● Excellent problem-solving and analytical skills. ● Strong communication and collaboration abilities. ● Ability to thrive in a fast-paced, dynamic environment. Why Join Us? ● Be part of a dynamic team focused on cutting-edge data center operations. ● Opportunity to work on complex and large-scale network environments. ● Continuous learning and professional development in network engineering. Interested candidates can careers@iiitsolutions.com Job Type: Full-time Pay: ₹30,000.00 - ₹38,403.69 per month Schedule: Day shift Work Location: In person

Job Information Date Opened 09/15/2024 Job Type Full time Industry IT Services Work Experience 5+ years Salary 32K-34K City Dehradun State/Province Uttarakhand Country India Zip/Postal Code 248001 About Us Linkwave Technologies Pvt. Ltd. (LTPL) is a government-licensed Internet Service Provider in India, focusing on offering reliable, secure, and affordable internet services throughout Uttarakhand. Established in 2016 by two IT entrepreneurs, LTPL delivers advanced digital communication, networking, and connectivity solutions including high-speed Internet Leased Line, Corporate Business Broadband, and VPN services. With over 50 points of presence across the region, LTPL collaborates with major telecom players like Airtel, Vodafone, and Tata Tele services to ensure top-tier internet access for small medium and large businesses. Job Description We are seeking an experienced and highly motivated IT/Network Manager to lead and manage our Service & Support Team. This role requires hands-on experience with network infrastructure (Routing, BGP, Switching), while also managing and mentoring Level-1 (L1), Level-2 (L2), RF, and Field Engineers. You will be responsible for ensuring smooth and efficient operations within the team, from handling customer complaints to managing network troubleshooting and service tasks. As the point person for the service and support team, you will ensure that customer issues are acknowledged and resolved in a timely manner, and that your team is well-trained, motivated, and aligned with company objectives. Requirements Key Responsibilities: Team Leadership & Management: Lead and supervise the L1, L2, RF, and Field Engineers, ensuring that they perform their duties efficiently and effectively. Schedule weekly shifts and rosters, ensuring proper coverage for all networks and service-related tasks. Regularly monitor team performance, provide feedback, and motivate team members to achieve high standards. Conduct training and educational sessions to enhance the technical knowledge of your team. Network Operations Management: Oversee the configuration, maintenance, and optimization of the network infrastructure, with a focus on advanced routing protocols (BGP, OSPF) and switching technologies (VLANs, STP). Serve as the primary escalation point for complex technical issues related to routing, switching, and BGP configuration. Ensure that the network infrastructure is running smoothly and that outages, slowdowns, or other issues are quickly resolved. Customer Service & Support: Ensure that customer complaints and service requests are promptly acknowledged, logged, and addressed. Monitor customer satisfaction and ensure that issues are resolved within established SLAs (Service Level Agreements). Work closely with your team to ensure that customer networks are operating effectively and that any issues are communicated transparently to customers. Develop and maintain strong relationships with customers, ensuring they are satisfied with service and support. Incident & Problem Management: Manage and coordinate the response to network incidents, ensuring swift resolution and proper escalation when necessary. Track and report recurring issues, working with your team to implement preventive solutions. Reporting & Communication: Provide regular updates to the Operations Manager on network performance, customer service metrics, and team productivity. Prepare detailed reports on customer complaints, network incidents, and team performance for senior management. Collaboration & Vendor Management: Collaborate with vendors and ISPs to ensure external services and equipment function optimally. Assist in network procurement, upgrades, and troubleshooting with third-party vendors. Required Qualifications: Experience: 3-5 years of experience in network engineering with a strong focus on routing protocols (BGP, OSPF), switching, and troubleshooting. Proven experience in managing teams of technical support engineers, including scheduling, mentoring, and performance evaluation. Technical Skills: Strong knowledge of Layer 2 and Layer 3 networking, BGP peering, VLAN management, and inter-VLAN routing. Proficiency in network monitoring and management tools (SolarWinds, PRTG, Cacti, Nagios, etc.). Solid understanding of network security protocols, firewalls, and VPN management. Experience with RF (Radio Frequency) technologies and field engineering is a plus. Certifications: Cisco Certified Network Associate (CCNA) or Professional (CCNP) or equivalent certification preferred. Other networking certifications (Juniper, Fortinet, etc.) are advantageous. Soft Skills: Strong leadership and team management skills with a focus on motivation, education, and support. Excellent communication skills to work with both customers and internal teams. Problem-solving mindset, able to think critically under pressure. Ability to multitask and prioritize in a fast-paced environment. Preferred Qualifications: Experience in managing customer support operations and ensuring SLA compliance. Familiarity with RF networking and field deployment support. Experience working in ISP or telecom environments is a strong plus. Leadership Responsibilities: Team Development: Mentor and coach your team to improve their skills and foster career development. Create a positive and collaborative work environment where team members feel supported and motivated. Performance Monitoring: Track individual and team performance metrics, ensuring alignment with company goals and customer expectations. Handle conflict resolution, employee performance issues, and take corrective actions when necessary. Customer Focus: Customer Complaint Handling: Ensure timely acknowledgment and resolution of customer complaints, minimizing downtime and dissatisfaction. Be proactive in resolving issues, even before customers experience significant impact. Service Improvement: Continuously seek ways to improve the quality of service provided to customers by optimizing internal processes, improving communication, and reducing network incidents. Physical Requirements: Ability to lift and install network equipment (up to 50 lbs). Occasional travel may be required for on-site customer support or team supervision. Benefits Compensation & Benefits: Competitive salary, based on experience and certifications. Health, dental, and vision insurance. Paid time off (PTO) and holidays. Career growth opportunities within the organization.

Job Information Date Opened 09/15/2024 Job Type Full time Industry IT Services Work Experience 1-3 years Salary 15K-18K City Dehradun State/Province Uttarakhand Country India Zip/Postal Code 248001 About Us Linkwave Technologies Pvt. Ltd. (LTPL) is a government-licensed Internet Service Provider in India, focusing on offering reliable, secure, and affordable internet services throughout Uttarakhand. Established in 2016 by two IT entrepreneurs, LTPL delivers advanced digital communication, networking, and connectivity solutions including high-speed Internet Leased Line, Corporate Business Broadband, and VPN services. With over 50 points of presence across the region, LTPL collaborates with major telecom players like Airtel, Vodafone, and Tata Tele services to ensure top-tier internet access for small medium and large businesses. Job Description We are seeking a motivated and detail-oriented Level-1 Network Engineer to join our growing IT team. The ideal candidate will be responsible for providing day-to-day support and monitoring of network infrastructure, troubleshooting issues, and assisting with the implementation of network projects. This is an entry-level position perfect for individuals looking to start their career in network engineering, with opportunities for growth and development. Requirements Key Responsibilities: Monitor Network Performance: Responsible for initial steps of customer query or complaint , Regularly monitor network systems, routers, switches, firewalls, and other critical infrastructure to ensure optimal performance. Troubleshooting & Support: Provide first-level support for network-related issues, including diagnosing and resolving network connectivity issues, equipment failures, and performance degradation. Frequently visit to the client side. Coordination with Field Engineers to resolve the field complaint with in TAT Incident Management: Respond to network alarms, incidents, and service requests, ensuring timely resolution or escalation to senior engineers as needed. Compliance of SLA/KPI of fiber network Documentation: Maintain accurate network documentation, including diagrams, configurations, and change logs. Network Maintenance: Perform routine maintenance tasks such as firmware updates, patch management, and hardware upgrades under the guidance of senior engineers. Security Compliance: Assist in implementing and monitoring network security protocols, including firewalls, VPNs, and intrusion detection systems. Assist in Deployments: Support the deployment of new network hardware and technologies, including cabling, rack mounting, and equipment installation. Collaboration: Work closely with other IT team members to identify, troubleshoot, and resolve network-related problems. Learning & Development: Stay updated with new network technologies, certifications, and best practices to enhance personal and team knowledge. Required Qualifications: Education: Associate's or Bachelor’s Degree in Computer Science, Information Technology, Network Engineering, or a related field. Equivalent experience is also acceptable. Certifications: Preferred certifications include CompTIA Network+, Cisco Certified Network Associate (CCNA), or similar. Technical Skills: Basic understanding of networking concepts such as TCP/IP, sub netting, VLANs, and routing protocols. Familiarity with network hardware, including routers, switches, and firewalls. Experience with network monitoring tools (e.g., SolarWinds, PRTG, Cacti Nagios) is a plus. Understanding of network security principles (firewalls, VPNs, IDS/IPS). Soft Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and challenges. Preferred Qualifications: Experience working in a help desk or technical support role. Hands-on experience with Cisco, Juniper, or other networking equipment. Physical Requirements: Ability to lift and install networking equipment (up to 50 lbs). Availability to work flexible hours, including nights, weekends, or on-call shifts if needed. Benefits Compensation & Benefits: Competitive salary commensurate with experience. ESI, EPF Health, insurance.

Job Information Date Opened 09/15/2024 Job Type Full time Industry IT Services Work Experience 4-5 years Salary 25K-30K City Dehradun State/Province Uttarakhand Country India Zip/Postal Code 248001 About Us Linkwave Technologies Pvt. Ltd. (LTPL) is a government-licensed Internet Service Provider in India, focusing on offering reliable, secure, and affordable internet services throughout Uttarakhand. Established in 2016 by two IT entrepreneurs, LTPL delivers advanced digital communication, networking, and connectivity solutions including high-speed Internet Leased Line, Corporate Business Broadband, and VPN services. With over 50 points of presence across the region, LTPL collaborates with major telecom players like Airtel, Vodafone, and Tata Tele services to ensure top-tier internet access for small medium and large businesses. Job Description We are looking for an experienced and skilled Level-2 Network Engineer with a strong background in routing protocols (especially BGP), switching technologies, and network troubleshooting. The ideal candidate will have 3-5 years of hands-on experience managing and optimizing network infrastructures. You will be responsible for maintaining the integrity of high-availability network infrastructure, diagnosing complex network issues, and working with a team of engineers on advanced network configurations. This is an exciting opportunity. For those looking to work with cutting-edge networking technologies and grow within the field. Requirements Key Responsibilities: Network Design & Optimization: Assist in designing, implementing, and optimizing scalable and secure network architectures to meet business needs. Team Dispatching: Must be a team player and can handle 10 on filed Executievs and would be Responsible for initial steps network related complaints and Frequently visit to the client side if required. Routing & Switching: Configure and maintain Layer 2 and Layer 3 networks, focusing on advanced routing protocols like BGP, OSPF, EIGRP, etc. Manage and troubleshoot enterprise-grade switching environments (VLANs, STP, VTP, port-channeling). BGP Configuration & Maintenance: Implement, configure, and maintain BGP peering and policies for multi-homed environments. Troubleshoot BGP-related issues such as route flapping, convergence problems, and incorrect route advertisements. Network Troubleshooting: Act as a point of escalation for Level-1 engineers to resolve complex network issues involving routers, switches, firewalls, and load balancers. Use advanced troubleshooting tools and techniques to diagnose performance bottlenecks and outages. Network Monitoring: Proactively monitor network performance using tools such as SolarWinds, Nagios, PRTG, etc., and address performance degradation, latency, or congestion issues. Security: Ensure network security by implementing and managing firewalls, VPNs, IDS/IPS, and other security appliances. Collaborate with the security team to prevent network vulnerabilities and ensure compliance with security best practices. Documentation: Maintain up-to-date network diagrams, configuration files, and documentation for ongoing network projects and existing infrastructure. Collaboration: Work closely with vendors, ISPs, and internal teams to ensure seamless integration and support of network services. Mentoring & Guidance: Provide mentorship to junior engineers, assisting in knowledge transfer and best practice implementation. Project Management: Contribute to network-related projects, such as network upgrades, migrations, and capacity planning, ensuring they are delivered on time and within scope. Required Qualifications: Experience: 3-5 years of hands-on experience in network engineering, with a strong focus on routing, switching, and BGP. Technical Skills: Advanced knowledge of routing protocols, especially BGP, OSPF, EIGRP, and the ability to configure, optimize, and troubleshoot them. Experience managing Layer 2 and Layer 3 switch configurations, VLANs, VTP, spanning-tree protocol, and inter-VLAN routing. Strong understanding of MPLS, VPNs (site-to-site and remote access), and load balancing technologies. Familiarity with network security principles and firewalls (e.g., Cisco ASA, Palo Alto, Fortinet). Proficiency in using network monitoring tools such as SolarWinds, PRTG, Nagios, or similar. Certifications: Cisco Certified Network Associate (CCNA) or Professional (CCNP) or equivalent certification preferred. Other certifications such as Juniper Networks Certified Professional (JNCP) or vendor-specific certifications (e.g., Fortinet, Aruba) are a plus. Soft Skills: Excellent problem-solving and analytical skills. Ability to work independently, manage priorities, and escalate issues when necessary. Strong communication skills, both written and verbal, to explain technical concepts to non-technical stakeholders. Ability to work in a fast-paced, team-oriented environment and collaborate with cross-functional teams. Preferred Qualifications: Experience with cloud networking environments such as AWS, Azure, or Google Cloud. Familiarity with SD-WAN technologies and network automation tools (Ansible, Python scripting, etc.). Prior experience in a data center or large enterprise network environment. Experience working with ISPs and managing external BGP peering and multi-homed environments. Physical Requirements: Ability to lift and install networking equipment (up to 50 lbs). Occasional on-call duty or weekend work may be required for maintenance windows or emergency situations. Benefits Compensation & Benefits: Competitive salary, based on experience and certifications. ESI & EPF benefits Health, insurance. Paid time off (PTO) and holidays.