Software Project Manager

Job Title:

Software Projects Manager CRM & ERP Implementation, Execution & Post-Support

Location:

About the Organization

Ageless Group

• The Ageless Clinic

  – Flagship premium aesthetic centres

• The Ageless Institute

  – Training & education division

• HLYWD MD

  – Luxury skincare & product brand

• CliniNeo

  – In-house device R&D and manufacturing

• Ageless Retail

  – Online B2C & B2B product marketplace

• Ageless Advance Hair Studio

  – Hair restoration & aesthetics

digital transformation

Role Overview

Software Projects Manager

Key Responsibilities

1. Project Planning & Pre-Implementation

• Translate business goals into

  functional & technical requirement documents (BRDs)

  .
• Conduct

  AS-IS / TO-BE process mapping

  , prepare gap analyses, and define scope of work for vendors.
• Finalize

  project timelines, milestones, and success metrics

  in consultation with key stakeholders.
• Coordinate

  sandbox / UAT environment setups

  and oversee test case preparation.

2. Implementation & Execution

• Oversee

  end-to-end deployment

  of CRM, ERP, and allied platforms across entities.
• Lead the integration between

  CRM (Salesforce/Zoho)

  and

  ERP (Microsoft Dynamics 365 BC)

  .
• Manage

  data migration, master creation, and user role mapping

  across systems.
• Ensure timely completion of SIT, UAT, Go-Live, and handover milestones.

3. Post-Implementation & Support

• Act as the

  single point of contact

  for ongoing technical issues and vendor escalations.
• Monitor

  system uptime, user adoption, and data accuracy

  post-go-live.
• Drive

  continuous improvement projects

  and enhancement requests with technology partners.
• Coordinate with

  finance, marketing, and operations

  for issue resolution and training needs.

4. Channel Partner & Vendor Coordination

• Manage relationships with multiple

  external vendors and solution providers

  (CRM, ERP, Telephony, Marketing, E-commerce, etc.).
• Track vendor deliverables, SLAs, and post-service support obligations.
• Ensure smooth coordination with

  Gupshup, Knowlarity, Zenoti, Unicommerce, and integration partners

  .
• Evaluate new technology partners and conduct comparative assessments for upgrades.

5. Reporting, Governance & Stakeholder Communication

• Generate

  weekly project status reports

  , issue logs, and management dashboards.
• Conduct

  project review meetings

  with the Director / Group COO.
• Maintain documentation repository for all implementations and post-service SLAs.
• Support

  audit and compliance requirements

  for IT systems and vendor agreements.

Candidate Profile

Experience & Background:

• 7–10 years in

  software project management

  , CRM/ERP implementation, or enterprise tech rollout.
• Proven record of managing

  multi-system integrations

  (Microsoft Dynamics, Salesforce, Zoho, Gupshup, Knowlarity, etc.).
• Hands-on experience with

  data migration, process automation, and API testing

  .
• Exposure to

  retail, healthcare, aesthetic, or multi-entity businesses

  preferred.

Education:

• Graduate in

  Computer Science / Information Systems / Engineering

  .

• MBA / PMP / PRINCE2

  certification preferred.

Must-Have Skills & Attributes

• Strong

  BRD drafting

  and stakeholder requirement-gathering expertise.
• Proficient in

  project planning tools

  , timelines, and agile implementation.
• Technical fluency in

  APIs, SQL, data mapping, and dashboard analytics (Excel / Power BI)

  .
• Strong vendor negotiation and SLA management capability.
• Excellent written and verbal communication.
• High ownership, structured execution, and process orientation.

Preferred Attributes

• Prior experience in

  post-implementation service coordination

  .
• Exposure to

  multi-location rollout environments

  .
• Familiarity with

  marketing automation and omnichannel integration

  .
• Strong documentation discipline and attention to delivery timelines.

Compensation & Rewards

• Fixed CTC:

  8 – 12 LPA (Based on experience)

• KPI-Linked Incentives:

  Based on project completion & system adoption milestones

Why Join Us

• Lead and manage the

  entire technology transformation lifecycle

  of a diversified aesthetics group.
• Gain hands-on exposure to

  global-class CRM, ERP, and automation platforms

  .
• High-visibility role reporting to Director/Group COO with

  direct impact on business operations

  .
• Defined growth track to

  Head – Digital Transformation / IT Strategy

Candidate based in Mumbai.