Overview:
ServiceNow Senior Software Engineer to design, develop, and deliver advanced solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise, hands-on development experience across multiple ServiceNow modules, and the ability to lead complex implementations and mentor junior engineers. This role combines hands-on coding with technical leadership to ensure the ServiceNow platform meets business and IT needs.
Primary SNOW Skills -> TSM, SOMT, OMT, TNI
Secondary SNOW Skills -> CSM, HRSD.
Mandatory Domain Skills -> Telco Domain – BSS/OSS
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Lead the design, development, and implementation of ServiceNow applications and modules (e.g., TSM, SOMT, OMT, TNI, GRC, SecOps).
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Build and maintain custom applications, workflows, integrations, and automation using ServiceNow tools (JavaScript, Glide, Flow Designer, IntegrationHub).
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Collaborate with product owners, business analysts, and architects to translate requirements into scalable solutions.
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Develop and maintain integrations with enterprise applications (REST, SOAP, APIs, LDAP, SSO, etc.).
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Contribute to and guide CMDB design, discovery, and service mapping.
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Ensure platform stability, performance, and best practices across implementations.
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Provide technical mentorship to ServiceNow developers and junior engineers.
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Participate in code reviews, design sessions, and architecture discussions.
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Stay current on ServiceNow releases and features, recommending enhancements.
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Create and maintain technical documentation and reusable solution patterns.
Responsibilities:
Key Responsibilities
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Lead the design, development, and implementation of ServiceNow applications and modules (e.g., TSM, SOMT, OMT, TNI, GRC, SecOps).
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Build and maintain custom applications, workflows, integrations, and automation using ServiceNow tools (JavaScript, Glide, Flow Designer, IntegrationHub).
-
Collaborate with product owners, business analysts, and architects to translate requirements into scalable solutions.
-
Develop and maintain integrations with enterprise applications (REST, SOAP, APIs, LDAP, SSO, etc.).
-
Contribute to and guide CMDB design, discovery, and service mapping.
-
Ensure platform stability, performance, and best practices across implementations.
-
Provide technical mentorship to ServiceNow developers and junior engineers.
-
Participate in code reviews, design sessions, and architecture discussions.
-
Stay current on ServiceNow releases and features, recommending enhancements.
-
Create and maintain technical documentation and reusable solution patterns.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
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4+ years of ServiceNow development experience with proven hands-on expertise.
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Strong knowledge of ServiceNow ITSM and at least two additional modules (CSM, HRSD, GRC, or SecOps).
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Proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
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Experience with ServiceNow integrations (REST, SOAP, APIs, SSO, LDAP, etc.).
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Solid understanding of ITIL/ITSM processes and best practices.
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Experience with CMDB and Discovery.
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Strong problem-solving, communication, and collaboration skills.
Preferred Qualifications
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ServiceNow Certified System Administrator (CSA).
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One or more ServiceNow Certified Implementation Specialist (CIS) certifications.
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ServiceNow Certified Application Developer (CAD).
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Experience working in Agile/Scrum environments.
