Software Engineer II

What This Job Entails

Scope

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects
  

Your Roles And Responsibilities

• Provide administration, development, and application support for end users
• Participate in the design, develop, code, test and debug system software
• Review code and design software
• Participate in configuring and integrating third-party software components and technologies
• Engage in performing root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
• Address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
• Provide limited after hours and on-call support as needed
• Engage in review and development of test documentation
• Work with stakeholders and cross-functional teams on projects and initiatives
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
  

Required Qualifications/Skills

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of various development programs
• Ability to quickly learn customer support processes, tools and techniques
• Understanding of how to configure third-party software components and technologies
• Ability to perform root cause analysis of network, operating system, and other issues
• Excellent communication skills in English (both speaking and writing)
• Ability to collaborate and work remotely including use of communication tools
• Ability to multi-task and self-organize including prioritization of activities
• Understanding of using monitoring systems
• Attention to detail
  

Preferred Qualifications

• Familiarity with system administration
  

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers