Raah Solutions is an automation and software company that designs and develops custom solutions and its own suite of proprietary applications to help businesses streamline operations and accelerate digital transformation. Alongside project‑based services, the company offers ready‑to‑deploy software products that address common business challenges such as process automation, workflow management, and data visibility.

Focus on own products

Develops and maintains in‑house web and mobile applications that can be directly implemented or tailored for different industries.
Combines product offerings with implementation, integration, and support services so clients get both stable off‑the‑shelf tools and customization where needed.

Job Summary

The Software Assistant will support the development and implementation of software and automation solutions for Raah Solutions and its clients. The role involves providing technical assistance, troubleshooting issues, assisting in deployments, and coordinating with the development and automation teams to ensure smooth delivery of projects.

Key Responsibilities

Assist in installation, configuration, and basic testing of Raah Solutions’ software and automation applications at client and internal environments.
Provide first-level technical support to users by responding to tickets, calls, and emails, and recording all issues in the tracking system.
Troubleshoot common software, hardware, and basic network problems and escalate complex issues to senior engineers or developers as needed.
Coordinate with software developers to replicate bugs, gather logs, and verify fixes in test or staging environments.
Maintain accurate documentation of installations, configurations, assets, and support activities for internal records and audits.
Assist in preparing user manuals, FAQs, and simple training presentations for customers and internal staff.
Monitor system performance parameters as instructed and report deviations or recurring issues to the responsible team.
Follow company IT, security, and data protection policies while working with client systems and confidential information.

Required Qualifications

Diploma or Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related discipline.
0–2 years of experience in software support, IT assistant, or technical support role; motivated freshers with strong technical fundamentals are encouraged to apply.
Basic understanding of operating systems (Windows/Linux), networking fundamentals, and common productivity tools.
Knowledge of software installation, configuration, and basic troubleshooting steps for applications and devices.
Good written and verbal communication skills, with a strong customer service mindset.
Ability to work in a team environment, manage multiple tasks, and meet deadlines.

Preferred / Added Advantage

Exposure to industrial automation, PLC panels, SCADA systems, or related engineering software.
Basic programming or scripting knowledge (for example, C, C++, Java, Python, or similar) to assist in debugging and testing.
Familiarity with ticketing tools, version control systems, or bug-tracking platforms.

Employment Type and Work Schedule

Employment Type: Full-time, on-site at Mangalagiri.
Work Schedule: Standard office hours, with flexibility to support urgent client issues when required.

Compensation and Benefits

Competitive salary based on qualifications and experience.
Opportunities for training in software development and client project exposure.
Friendly, technology-driven work environment with scope for growth into software support engineer or developer roles.

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.