Role Description This is a full-time on-site role for a System Assistant located in Warangal. The System Assistant will be responsible for providing technical support, assisting in the maintenance and management of information technology systems, and engaging in analytical tasks to troubleshoot and resolve issues. Additionally, the role involves delivering excellent customer service and maintaining effective communication with clients and team members. Qualifications Analytical Skills for troubleshooting and problem-solving Technical Support and Information Technology skills for maintaining and managing systems Strong Communication and Customer Service skills Ability to work effectively on-site and collaborate with team members Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
About Raah Solutions Raah Solutions is an automation and software company that designs and develops custom solutions and its own suite of proprietary applications to help businesses streamline operations and accelerate digital transformation. Alongside project‑based services, the company offers ready‑to‑deploy software products that address common business challenges such as process automation, workflow management, and data visibility. Focus on own products Develops and maintains in‑house web and mobile applications that can be directly implemented or tailored for different industries. Combines product offerings with implementation, integration, and support services so clients get both stable off‑the‑shelf tools and customization where needed. Job Summary The Software Assistant will support the development and implementation of software and automation solutions for Raah Solutions and its clients. The role involves providing technical assistance, troubleshooting issues, assisting in deployments, and coordinating with the development and automation teams to ensure smooth delivery of projects. Key Responsibilities Assist in installation, configuration, and basic testing of Raah Solutions’ software and automation applications at client and internal environments. Provide first-level technical support to users by responding to tickets, calls, and emails, and recording all issues in the tracking system. Troubleshoot common software, hardware, and basic network problems and escalate complex issues to senior engineers or developers as needed. Coordinate with software developers to replicate bugs, gather logs, and verify fixes in test or staging environments. Maintain accurate documentation of installations, configurations, assets, and support activities for internal records and audits. Assist in preparing user manuals, FAQs, and simple training presentations for customers and internal staff. Monitor system performance parameters as instructed and report deviations or recurring issues to the responsible team. Follow company IT, security, and data protection policies while working with client systems and confidential information. Required Qualifications Diploma or Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related discipline. 0–2 years of experience in software support, IT assistant, or technical support role; motivated freshers with strong technical fundamentals are encouraged to apply. Basic understanding of operating systems (Windows/Linux), networking fundamentals, and common productivity tools. Knowledge of software installation, configuration, and basic troubleshooting steps for applications and devices. Good written and verbal communication skills, with a strong customer service mindset. Ability to work in a team environment, manage multiple tasks, and meet deadlines. Preferred / Added Advantage Exposure to industrial automation, PLC panels, SCADA systems, or related engineering software. Basic programming or scripting knowledge (for example, C, C++, Java, Python, or similar) to assist in debugging and testing. Familiarity with ticketing tools, version control systems, or bug-tracking platforms. Employment Type and Work Schedule Employment Type: Full-time, on-site at Mangalagiri. Work Schedule: Standard office hours, with flexibility to support urgent client issues when required. Compensation and Benefits Competitive salary based on qualifications and experience. Opportunities for training in software development and client project exposure. Friendly, technology-driven work environment with scope for growth into software support engineer or developer roles.