Society Manager

• Operational Management:

• Oversee and manage all day-to-day operational activities of the Society.
• Ensure the timely and effective delivery of all essential services within the IT Park.
• Develop and implement operational procedures and protocols to enhance efficiency.
• Handle member queries and grievances promptly and professionally.
• Maintain accurate records of all operational activities, maintenance schedules, and vendor contracts.

• Coordination with Agencies:

• Security:

  Liaise with the contracted security agency to ensure adequate security measures are in place and effectively implemented throughout the IT Park. Monitor their performance and address any security-related concerns.

• Housekeeping:

  Coordinate with the housekeeping agency to maintain high standards of cleanliness and hygiene in all common areas. Monitor their performance and ensure adherence to agreed-upon schedules and quality standards.

• Electrical:

  Coordinate with the electrical maintenance agency for the regular upkeep, maintenance, and repair of all electrical installations within the common areas. Ensure compliance with safety regulations and timely resolution of electrical issues.

• Lift Maintenance:

  Coordinate with the lift maintenance agency for the regular servicing, maintenance, and repair of all lifts within the IT Park. Ensure adherence to safety standards and prompt resolution of lift malfunctions.

• Sewage Treatment Plant (STP):

  Coordinate with the STP operation and maintenance agency to ensure the efficient and environmentally compliant operation of the STP. Monitor its performance and ensure adherence to regulatory guidelines.

• Other Agencies:

  Coordinate with other service providers as required (e.g., Fire and safety, landscaping, pest control, waste management).

• Vendor Management:

• Manage relationships with all external service providers and vendors.
• Ensure adherence to contractual terms and service level agreements.
• Monitor vendor performance and escalate any issues to the Managing Committee.
• Assist in the vendor selection process as required.

• Compliance and Safety:

• Ensure compliance with all applicable laws, rules, and regulations related to co-operative societies and building maintenance.
• Implement and monitor safety procedures in all common areas.
• Coordinate with relevant authorities for inspections and certifications as required.

• Communication and Reporting:

• Serve as the primary point of contact for operational matters for members and external agencies.
• Prepare regular reports on operational activities, maintenance status, and any significant issues for the Managing Committee.
• Communicate effectively with the Managing Committee, members, and service providers.

• General Administration:

• Assist in organizing meetings and preparing agendas and minutes as required.
• Handle any other administrative tasks as assigned by the Managing Committee.

Qualifications and Experience:

• Bachelor's degree in any relevant field (e.g., Business Administration, Property Management).
• Proven experience (minimum 5 years) in property management, facility management, or a similar role, preferably in a residential or commercial complex.
• Experience in coordinating with various service agencies (security, housekeeping, maintenance, etc.).
• Strong understanding of building operations and maintenance procedures.
• Familiarity with co-operative society rules and regulations (desirable).
• Excellent communication (written and verbal) and interpersonal skills.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in basic computer applications (MS Office Suite).

Skills:

• Coordination and Liaison
• Vendor Management
• Problem-Solving
• Communication (Written & Verbal)
• Interpersonal Skills
• Organization and Planning
• Time Management
• Attention to Detail
• Basic Financial Literacy
• Knowledge of Building Operations