7 Sla Governance Jobs

You have a job opportunity as a Teamcenter PLM Support with a leading Indian multinational IT services and consulting firm. As a Teamcenter PLM Support, you will be responsible for providing strong expertise in PLM Product Lifecycle Management framework and tools. Your role will involve understanding the PLM application's use in supporting product design and manufacturing processes. Additionally, you will need knowledge in areas such as Bill of Material Change Management, BMIDE Access Management, Utilities, and Templates. Your responsibilities will include tasks such as installation, configuration, deployments, and reports related to PLM tools. You will be expected to have a strong understanding of the PLM framework architecture and experience in rich client server and utility development. Furthermore, you will provide second-level support for specific products and technology components, coordinating problem resolution with third parties, and overseeing the daily operations of representatives handling customer accounts. In this role, it is essential to cultivate and maintain ongoing customer relationships while utilizing your in-depth knowledge of organizational products and programs to educate customers and team members within the department. You should also have experience in support projects, SLA Governance awareness, and the ability to provide user support in a global multi-discipline environment. Your communication skills will be crucial as you work with customers to understand their requirements, coordinate support activities, identify solutions for complex issues, and provide metrics for the support team. You will also be responsible for assuring data integrity and offering solutions when inconsistencies are identified. If you have over 5 years of experience in PLM support and possess good communication skills along with the ability to work effectively with users, this contract-to-hire position located in Pan India with a work-from-office arrangement might be the next step in your career growth.,

The Teamcenter PLM Admin position requires a candidate with 6-10 years of relevant experience in Siemens Teamcenter PLM Product Lifecycle Management framework and tools. You will be responsible for understanding the use of Teamcenter PLM application in product design and manufacturing, as well as handling tasks such as Bill of material Change Management, BMIDE Access Management, Utilities, and Templates. Your role will involve tasks such as Installation, Configuration, Deployments, and Reports related to Teamcenter PLM. You should have a strong understanding of the Teamcenter Architecture, experience with rich client server and utility development, and be able to provide second-level support for specific products and technology components. Your responsibilities will include coordinating problem resolution with third parties, overseeing the daily operations of customer accounts representatives, and maintaining customer relationships. In this role, you will be expected to utilize your in-depth knowledge of organizational products and programs to educate customers and team members within the department. Experience in support projects, SLA Governance, and providing user support in a global multi-discipline environment is essential. You will work closely with customers to understand their requirements, coordinate support activities, identify solutions for complex issues, provide metrics for the support team, assure data integrity, and offer solutions when inconsistencies are identified. Good communication skills and the ability to work effectively with users are key requirements for this position. This is a Contract to Hire position with a Work From Office arrangement in PAN India locations, and the selected candidate should be able to start immediately or within 15 days of notice.,

You have a great opportunity to join a leading Indian multinational IT services and consulting firm as a PLM Support Engineer. In this role, you will be responsible for providing strong support in the Product Lifecycle Management framework and tools. Your main responsibilities will include understanding the PLM application for product design and manufacturing, managing Bill of material Change Management, BMIDE Access Management, Utilities, and Templates. To excel in this role, you should have experience in Installation, Configuration, Deployments, and Reports related to PLM. A strong understanding of PLM framework Architecture is essential. Additionally, experience with rich client server and utility development will be beneficial. You will be required to provide second-level support for specific products and technology components, as well as coordinate problem resolution with third parties. As a PLM Support Engineer, you will oversee the daily operations of representatives handling customer accounts, cultivate customer relationships, and educate customers and team members on organizational products and programs. Experience in support projects, awareness in SLA Governance, and the ability to provide user support in a global multi-discipline environment are key aspects of this role. Your role will involve working closely with customers to understand their requirements, coordinating support activities, identifying solutions for complex issues, providing metrics for the support team, assuring data integrity, and offering solutions for any inconsistencies identified. Excellent communication skills and the ability to collaborate effectively with users are essential for success in this position.,

You will be working as a Teamcenter PLM (Product Lifecycle Management) professional with our client, a company that focuses on innovation while maintaining a friendly culture and ethical reputation. Your role will involve guiding customers through digital challenges by leveraging data and applications to drive business and societal outcomes. As a Teamcenter PLM specialist, you will need to have a minimum of 8 years of experience in this field. The job is based in various locations across India and follows a hybrid work mode. This position is on a contract-to-hire basis, and the client is looking for immediate joiners with a strong skill set. Your responsibilities will include a range of tasks such as understanding the use of Siemens Teamcenter PLM tools in product design and manufacturing, managing Bill of Material Change Management, Access Management, Utilities, and Templates. You will also be involved in installation, configuration, deployments, and generating reports. A deep understanding of Teamcenter Architecture, as well as experience in client-server development, is essential for this role. In addition to technical tasks, you will provide support for specific products and technology components, resolve issues with third parties, manage customer accounts, and build and maintain customer relationships. Your role will also involve educating customers and team members about organizational products and programs. To excel in this position, you must be proficient in SLA governance, provide user support in a diverse global environment, collaborate with customers to understand their needs, coordinate support activities, and identify solutions for complex issues. You will also be responsible for providing metrics for the support team, ensuring data integrity, and resolving any inconsistencies that may arise. Strong communication skills are essential for this role, as you will be working closely with users and team members to deliver high-quality support.,

At EY, you'll have the opportunity to shape a career tailored to your unique qualities, supported by a global network, inclusive culture, and cutting-edge technology. Your distinct voice and perspective are pivotal in driving EY towards continuous improvement. Join us to craft an extraordinary experience for yourself and contribute to building a better working world for all. As a Service Delivery Manager in HR Operations at EY, you will be a key player in overseeing the managed services that revolutionize organizations" operations by assuming responsibility for critical but non-core functions such as HR, finance, tax, risk, and compliance. Through this role, you will play a crucial part in helping organizations navigate complexities and establish a foundation for long-term value creation. Your responsibilities will include: - Leading the HR Service Tower by ensuring operational efficiency, adherence to SLAs, TATs, and compliance standards. - Establishing and conducting service governance meetings with internal and external stakeholders. - Defining and monitoring KPIs, customer experience metrics, and operational dashboards to drive continuous improvement. - Managing a global delivery model with geographically dispersed HR teams and overseeing transformation projects focused on digitization and process enhancement. - Leading a high-performing team, ensuring talent development, and overseeing project and change management for key initiatives. To excel in this role, you must possess: - Extensive experience in Strategic HR Operations and shared service environments. - Proficiency in service management, SLA governance, and quality frameworks. - Demonstrated leadership in global delivery models and transformation initiatives. - Familiarity with HR technology platforms such as Workday, SAP SuccessFactors, and Oracle HCM. - Strong communication, analytical, and decision-making skills. Qualifications required for this role include: - Bachelor's or Master's degree in Human Resources, Business Administration, or related field. - 10+ years of experience in HR operations, with significant time in a leadership/service delivery management role. - Preferably, certifications or experience with HR technology platforms like Workday, SAP SuccessFactors, Oracle HCM, or PeopleSoft. We are looking for a dynamic professional who thrives in a fast-paced global environment, possesses strong leadership skills, and is eager to drive innovation and improvement. Join us at EY to collaborate with leading global clients, explore advanced HR technologies, and grow both professionally and personally in a supportive learning environment. EY is dedicated to building a better working world by delivering value to clients, people, and society while fostering trust in the capital markets.,

-Designation : AVP - Operations Relationship Manager Bancassurance (Axis Bank) Organization: Bharti AXA Life Insurance Partner: Axis Bank Function: Bancassurance Operations Experience: 1215 years Qualification: MBA (Operations/Finance preferred), Six Sigma Green/Black Belt (preferred). About the Role : We are seeking a dynamic and experienced Operations Relationship Manager (ORM) to lead and orchestrate end-to-end operational excellence for our strategic bancassurance partnership with Axis Bank . This high-impact role is the single point of contact for all operational processesensuring seamless onboarding, underwriting, issuance, servicing, claims, and grievance redressal. The ORM will be accountable for driving 100% SLA adherence, elevating partner and customer NPS, and enabling business fulfillment with ease and precision. This is a high-stakes, high-reward role designed for a process champion who thrives in a fast-paced, partner-facing environment. KEY RESPONSIBILITIES : Operational Excellence & SLA Governance Ensure 100% adherence to SLAs across all touchpoints: onboarding, underwriting, issuance, servicing, claims, and grievance redressal. Monitor and drive TAT compliance across all milestoneslogin to issuance, requirement resolution, medical scheduling, and policy dispatch. Implement proactive governance mechanisms to avoid escalations and ensure zero friction in day-to-day operations. Partner & Stakeholder Management Act as the single-window operations SPOC for Axis Banks regional and zonal teams. Collaborate with Sales, Underwriting, Medical, Claims, and Customer Service teams to ensure seamless partner experience. Drive operational alignment to gain greater share of wallet from Axis Bank by outperforming other insurer partners. Process Optimization & Quality Control Identify process gaps and lead continuous improvement initiatives using Six Sigma/Lean methodologies. Ensure high-quality business through rigorous QC checks, documentation audits, and exception handling. Drive automation and digitization initiatives (e.g., ENACH adoption, Vymo integration) to simplify fulfillment. Communication & Engagement Ensure timely and professional communication with internal and external stakeholders. Drive awareness and adoption of digital servicing tools (Digiserve, WhatsApp BOT, IVR). Support customer engagement through proactive communication at key policy milestones. Reporting & Analytics Publish daily/weekly/monthly MIS on login vs issuance, requirement pendency, leakage, and SLA adherence. Analyze trends and provide actionable insights to improve operational KPIs and partner satisfaction. Ideal Candidate Profile: Experience : 12-15 years in branch/HO operations in life insurance or banking Education : Graduate; MBA (Operations/Finance preferred) Certifications : Six Sigma Green/Black Belt, Licentiate and Associate from III preferred Skills : Process design, SLA governance, stakeholder management, MIS reporting If Interested Kindly share your Resume on Below Details. Contact : Ayushi - 8551810430 Mail : ayushi.rathod.ext@bhartiaxa.com Regards, Ayushi Rathod Human Resources

About We are hiring a Lead Data Solutions Engineer with expertise in PySpark, Python, and preferably Palantir Foundry. You will focus on transforming complex operational data into clear customer communications for Planned Power Outages (PPO) within the energy sector. Role & responsibilities Build, enhance, and manage scalable data pipelines using PySpark and Python to process dynamic operational data. Interpret and consolidate backend system changes into single-source customer notifications. Leverage Foundry or equivalent platforms to build dynamic data models and operational views. Act as a problem owner for outage communication workflows and edge cases. Collaborate with operations and communication stakeholders to ensure consistent message delivery. Implement logic and validation layers to filter out inconsistencies in notifications. Continuously optimize data accuracy and message clarity. Preferred candidate profile Ideal Profile 5+ years of experience in data engineering/data solutions. Strong command of PySpark, Python, and large-scale data processing. Experience in dynamic, evolving environments with frequent changes. Strong communication and collaboration skills. Ability to simplify uncertain data pipelines into actionable formats. Nice to Have Experience with Palantir Foundry, Databricks, or AWS Glue. Exposure to utility, energy, or infrastructure domains. Familiarity with customer communication systems, SLA governance, or outage scheduling.