six sigma Black Belt - Insurance Claim Processing

Company Description

Senior Process Improvement Engineer with Six Sigma Black Belt certification

Senior Process Improvement Engineer

• Lead end-to-end process improvement projects in insurance claim processing, using Lean Six Sigma Black Belt methodologies.
• Conduct root cause analysis, identify inefficiencies, and design innovative solutions to streamline claims operations.
• Partner with cross-functional teams (claims, underwriting, customer service, IT, compliance) to implement sustainable process enhancements.
• Develop and monitor KPIs to measure improvements in accuracy, turnaround time, cost reduction, and customer satisfaction.
• Ensure claims processes align with regulatory compliance and company quality standards.
• Facilitate workshops, kaizen events, and training sessions to foster a culture of continuous improvement.
• Mentor and coach Green Belts and process improvement analysts to build organizational capability.
• Prepare and present project updates, dashboards, and outcomes to senior leadership.
• Leverage automation and digital transformation opportunities in claims processing.

• Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field (Master’s preferred).

• Six Sigma Black Belt certification

  (required).
• 8–12 years of experience in process improvement, with at least 5 years in insurance claim processing or financial services.
• Strong knowledge of Lean, Six Sigma, and change management methodologies.
• Proven ability to manage multiple projects and deliver measurable business results.
• Experience with process modeling tools, data analysis, and statistical software (e.g., Minitab, Power BI, Excel).
• Excellent leadership, communication, and stakeholder management skills.
• Familiarity with insurance claims systems and regulatory requirements.

• Strategic problem-solving and analytical thinking.
• Strong facilitation and coaching abilities.
• Data-driven decision-making.
• Adaptability in a fast-paced and regulated environment.
• Results orientation with a focus on continuous improvement.