Sign-Business Consultant

You have 8~10 years of relevant work experience in Digital Transformation with a strong business focus, which is a must-have for this role. You also possess an MBA, a degree in Computer Science, Engineering, or relevant industry experience, which is considered good to have. Your exceptional organizational, presentation, and communication skills, both verbal and written, are crucial for this position. You should also have excellent customer-facing skills, with experience presenting to and achieving agreement from senior leaders like Managers, Directors, VPs, CMOs, and CXOs. In addition, you should have outstanding problem-solving and analytical skills, including clear observations, analysis, and conclusions based on customer interviews and data. Experience with Agile Scrum process and project management systems such as Atlassian tools (Confluence/Jira) is good to have. Your responsibilities will include engaging with customers, conducting kick-offs to provide them with a perspective around Professional Services scope, approach, and next steps. You will need to gain in-depth knowledge of a client's Doc Cloud-related multi-year objectives and explore their underlying needs. Furthermore, you will work with clients to capture and consolidate their high-priority as well as long-term use cases to build an overarching multi-year roadmap. Gathering, documenting, and helping form/guide client business requirements will also be part of your role. You should be adept at supporting internal technical consultants, client developers, and third parties throughout the implementation process from a business perspective. Identifying customer pain points and ideating with clients for improving Doc Cloud adoption across departments/functions is essential. Your ability to evaluate customer Sign maturity and outline next steps to help customers uplevel Sign maturity will be crucial. You should interact frequently with clients via phone, email, and/or in-person and manage multiple client engagements/portfolios simultaneously. Additionally, you will manage customer expectations appropriately, keep projects on schedule and within scope, and educate clients on best practices related to their industry and key business requirements. Keeping accurate daily records of client billable time and representing a portfolio of projects in internal reviews to provide status updates is also part of your responsibilities. As an additional responsibility, you will act as the business owner and key strategic consultant for clients. You should innovate with different approaches for business analysis and build business relationships with Adobe Consultants & Partners.,