Operation Maintenance of Residential Infrastructure
- Oversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.
Safety, Statutory Compliance
- Ensure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.
Complaint Resolution Resident Satisfaction
- Ensure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.
Vendor AMC Management
- Manage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.
Energy Resource Management
- Monitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.
Budget Cost Control
- Prepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.
Team Leadership Training
- Lead the site technical team, allocate duties, and provide training on safety, operations, and new technology.
Documentation Reporting
- Maintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.
Other
- Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
- Performs other duties as requested by your direct manager
- Occasional requirement to work extended hours during peak times or to assist with major functions/events
- Development of operational standards / playbooks / operating manuals for all aspects of the business
General Responsibilities
- Articulate and live the Cushman Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
- Comply with all Cushman Wakefield systems that are in place to meet the health and safety obligations of the organisation
- Work safely and avoid placing yourself or anyone elses health and safety at risk by your acts or omissions
- Comply with Cushman Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
- Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman Wakefield
- Understand the Cushman Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
- Comply with Cushman Wakefield policy
1.7. Background Experience - 3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.
- Proven track record in managing preventive and breakdown maintenance of building services (electrical systems, DG sets, water treatment plants, HVAC, lifts, fire-fighting systems, etc.).
- Experience in handling statutory compliance, safety protocols, and liaison with government/regulatory bodies.
- Strong background in vendor management, AMC administration, and contract negotiation.
- Hands-on experience with budget preparation, cost control, and resource optimization.
- Proficient in using facility management software and maintenance tracking tools.
- Excellent leadership, problem-solving, and communication skills.
1.8. Qualifications Technical Skills - Diploma, Bachelors Degree/B-Tech in Electrical, Mechanical (or related technical field).
- 3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.
Occupation Specific Capabilities:
- Strong knowledge of preventive and corrective maintenance practices for:
- Electrical distribution systems and DG sets
- HVAC systems
- Water supply, STP/WTP
- Fire-fighting systems and lift operations
- Familiarity with statutory compliance requirements and safety standards.
- Proficiency in facility management software and MS Office tools.
- Strong analytical, troubleshooting, and decision-making skills.
- Excellent communication, leadership, and vendor management abilities.
- Attention to Detail
- Planning Organization
- Time Management
- Financial Acumen
- Communicate Effectively
- Business Writing
- Manages Risk Compliance
- Systems Data Management
