SFDC Salesforce Representative-IT

Overview Lutron s Gurgaon team is seeking a technically driven professional to join our Salesforce (SFDC) team. In this role, you will leverage your technical expertise to solve complex business challenges and deliver high-quality Salesforce solutions. You ll collaborate closely with a team of skilled Computer Science and IT professionals, contributing to innovative projects that support our global operations and enhance the customer experience. Responsibilities As an Information Technology Representative at Lutron you will: Work across multiple Salesforce clouds, including Sales, Service, Marketing, CPQ, B2B Commerce and Field Service Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes Work in an Agile/SAFe team environment Utilize your knowledge of computer systems, cybersecurity, data analytics, programming language, and networking to creatively solve technical problems Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Provide global user support Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities Collaborate with team members using strong written and verbal communication skills Identify and suggest possible improvements on procedure Stay aligned to Lutron s culture and values Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Lutron is looking for candidates with the following criteria: Minimum 4-year Bachelors Engineering degree in Computer Science or Information Technology with a minimum percentage of 60%. 1-2 year experience as a Salesforce Developer or Administrator Knowledge and experience of software development processes and best practices (Agile or Scrum) A proactive attitude to platform enhancements and desire to implement best practice solutions Strong problem-solving and strong written and communication skills Strong service mind-set Strong attention to details Salesforce certifications and Trailhead learnings are preferred Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.