Sr, Representative Salesforce

Job Description

Role & responsibilities Work across multiple Salesforce clouds, including Sales, Service, Marketing, CPQ, B2B Commerce and Field Service Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes Work in an Agile/SAFe team environment Utilize your knowledge of computer systems, cybersecurity, data analytics, programming language, and networking to creatively solve technical problems Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Provide global user support Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities Collaborate with team members using strong written and verbal communication skills Identify and suggest possible improvements on procedures Preferred candidate profile Minimum 3-year degree in Computer Science or Information Technology with a 60% and above, or a 4-year degree in engineering/technology 24-year experience in the relevant field Experience as a Salesforce Developer or Administrator Knowledge and experience of software development processes and best practices (Agile or Scrum) A proactive attitude to platform enhancements and desire to implement best practice solutions Strong problem-solving and strong written and communication skills Strong service mind-set Strong attention to details Salesforce certifications and Trailhead learnings are preferred