ServiceNow with LLM

About Company

Our client is a trusted global innovator of IT and business services. We help clients transform through consulting, industry solutions, business process services, digital & IT modernisation and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: ServiceNow with LLM

Location: Chennai

Experience: 5+ yrs

Job Type : Contract to hire

Notice Period:- Immediate joiner

Mandatory Skills

· Hands-on experience in Service Now with LLM.

Key Responsibilities

• Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
• Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
• Write clear, natural instructions aligned with ServiceNow business processes.
• Represent tasks in JSON format, ensuring clarity and consistency.
• Use SQL queries to analyze and check data for accuracy.
• Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
• Apply prompt engineering to structure instructions that guide task execution.
• Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
• Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

• 5+years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• Experience in AI model training workflows, contributing to the creation of structured training data.
• Strong prompt engineering skills for crafting effective instructions.
• Analytical thinking, attention to detail, and logical structuring.
• Strong communication skills + customer facing experience is a BONUS

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
• Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
• Exposure to AI/ML workflows or training data preparation.
• Familiarity with Agile methodologies.
• Good knowledge of prompt engineering.

Responsibilities

• Writing clean, high-quality, high-performance, maintainable
• code Develop and support software including applications, database integration, interfaces, and new functionality enhancements Coordinate cross-functionally to insure project meets business objectives and compliance standards Support test and deployment of new products and
• features Participate in code reviews.

Qualifications

• Bachelor's degree in Computer Science (or related field)