Summary
Position Summary
ServiceNow - Technical-Senior ConsultantAs a consultant, you’ll be responsible for understanding the requirements and translating them into technical artifacts. You’ll also liaise with senior team members to communicate the status and provide suggestions on technical solutions and change impact.Work You’ll DoPractitioners with a passion for helping clients solve complex Finance, Supply Chain, and IT challenges will be brought together under one group. This enables professionals to interact with and learn from their colleagues who understand the specific challenges that exist in each domain.Practitioners can further their skill development and grow their careers while working across the Advise, Implement, and Operate spectrum.The TeamTSO Offering enables our clients to achieve their objectives of Digital transformation of enterprise services and IT transformation across enterprise functions through our advice & implement services. USI team with its technology and process skills expertise, experience & scale is an integral part of offering . USI team works through the lifecycle of these transformation programs.Required Qualifications:
- Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
- Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required
- Experience with data conversion and migration
- Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
- Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP
- Knowledge and experience with integrations with middleware such as TIBCO, Kafka, MuleSoft, Dell Boomi etc.
- Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
- Strong problem solving and analytical skills
- Proficient in Agile development and all phases of the Application Development Lifecycle
- Must be professional, well-spoken and able to interact with onsite teams and customers
- Experience with software development support tools (e.g. Jira, Rally etc.)
- Certified ServiceNow System Administrator (CSA)
Responsibilities:
- ServiceNow Developers with hands-on experience with ITSM
- And hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory
- Participate in user story grooming session, elaboration, and design sessions
- Review user stories to understand requirements and technical architecture documentation for solution
- Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
- Develop integration design to support functional design including full documentation of methods, data transfers and error checking
- Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
- Identify requirement “gaps” to maintain a high degree of quality in the solution build
- Provide configuration options to meet specific requirements identifying respective pros and cons for each option
- Ensure that ServiceNow standard practices are utilized for all configuration and customization
- Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
- Troubleshoot any errors found in the ServiceNow configuration
- Complete the deployment of solutions across sub-production and production environments
- Provide training for each tools functionality both in person and through using other methods
- Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and
- Create the technical documentation, technical design documentation, build/configuration documentation and release notes
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
- Master’s degree – MBA / MCA / Master’s in Software Engineering
How you’ll growAt Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Deloitte’s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.#FY26ServiceNowHiring
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 300024
