ServiceNow Technical Lead

As a ServiceNow Technical Lead, you will lead the design, architecture, and implementation of ServiceNow solutions tailored to meet client requirements and adhere to industry best practices. Your role will involve collaborating with cross-functional teams to translate business needs into scalable and efficient technical solutions, ensuring the successful deployment and integration of the ServiceNow platform within diverse organizational contexts.

Key Responsibilities

• Solution Design and Architecture:
• Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
• Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.
• Implementation and Integration:
• Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
• Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.
• Technical Leadership:
• Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
• Ensure adherence to best practices in ServiceNow development, security, and performance optimization.
• Stakeholder Collaboration:
• Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
• Serve as a trusted advisor on ServiceNow capabilities and best practices.
• Continuous Improvement:
• Stay updated with the latest developments in the ServiceNow platform and related technologies.
• Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.

Required Technical Skills:

• ServiceNow Expertise:
• In-depth knowledge of ServiceNow development, architecture, and administration.
• Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
• Integration and Customization:
• Experience with integrating ServiceNow with other enterprise systems.
• Ability to design and implement custom solutions to extend the platform’s capabilities.
• Technical Proficiency:
• Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
• Familiarity with ITIL frameworks and best practices.

Preferred Qualifications:

• Certifications:
• ServiceNow Certified System Administrator and Certified Application Developer.
• ITIL Foundation or higher-level certifications.
• Soft Skills:
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.