ServiceNow Technical Lead FSM

Back Key Responsibilities Work OrdersDevelop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion TasksDesign and implement task management processes, ensuring timely execution and follow-up Schedule OptimizationUtilize scheduling tools to optimize resource allocation and reduce downtime Resource ManagementOversee the deployment and management of field service resources, ensuring effective utilization and coverage MobileDevelop and support mobile solutions for field technicians, enabling real-time access to tasks and updates Field Service OperationsStreamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency Configuration and CustomizationCustomize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports IntegrationIntegrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation Data ManagementEnsure accurate and secure management of field service data, adhering to data privacy regulations Support and MaintenanceProvide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements Required Qualifications To Be Successful In This Role Experience3+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management Technical ExpertiseProficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS CertificationsServiceNow Certified System Administrator, FSM Implementor Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience5-7 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment