Creditas Solutions

About Creditas Creditas is a leading financial technology company dedicated to providing innovative solutions to banks and financial institutions. Our mission is to leverage technology to create seamless and accessible financial products and services that cater to the diverse needs of our customers. With partnerships across all major banks in India, Creditas is poised for both domestic and international expansion. Location: Mumbai/ Gurgaon Experience Required: 5+ Years Position : Customer Success & Solution Manager Position Overview "Are you passionate about client engagement, building and providing product based solutioning and driving business success? As our Client Success & Solution Manager, you’ll be the bridge between our innovative products and own client engagement end-to-end. In this role, you’ll empower clients to achieve their goals, turning challenges into opportunities and relationships into partnerships. If you thrive in fast-paced environments, love solving problems, and are driven by client success, this is your chance to shine. Join us in delivering tailored solutions that inspire loyalty and redefine what success means for our customers!" Role And Responsibilities Client Engagement and Strategy: Work Closely With Client Leadership Teams To Define And Manage Expectations. Collaborate With Clients To Identify Pain Points And Propose Tailored Product Solutions. Solution Design And Coordination Coordinate between clients and internal product development teams for effective product solutioning. Act as a liaison to ensure alignment between client needs and product capabilities. Client Management Lead monthly performance reviews to manage expectations and performance metrics. Address daily client queries and ensure timely resolutions. Marketing And Sales Support Collaborate with the marketing team for regular outreach and product promotion. Evangelize Creditas' product offerings across diverse client bases to drive adoption and sales. Product Performance Optimization: Monitor product performance by bridging performance marketing efforts and client business objectives. Leverage insights to drive continuous product improvement and client satisfaction. Key Skills And Competencies B2B Sales Expertise Comprehensive knowledge of business-to-business sales processes, strategies, and best practices. Client Management Ability to manage and nurture client relationships effectively to ensure satisfaction and retention. Communication and Collaboration Strong verbal and written communication skills, with the ability to collaborate across teams and stakeholders. Relationship Building Skilled at building trust and long-term relationships with clients, partners, and internal teams. Product Management & Problem-Solving Proficient in managing products/services and resolving client or process-related challenges efficiently. Market Research and Data Analysis Ability to conduct in-depth market research, interpret data, and make data-driven decisions to optimize sales strategies. Marketing and Sales Evangelism Expertise in promoting products/services and driving sales initiatives to achieve organizational goals. Leadership and Presentation Skills Demonstrated ability to lead teams, inspire confidence, and deliver impactful presentations to various audiences. Skills: b2b sales,product management,client management,leadership and presentation skills,b2b sales expertise,strategy,product management & problem-solving,relationship building,market research and data analysis,marketing and sales evangelism,communication and collaboration Show more Show less

Job Title: Business Consultant Experience : 4-6 Years Location: Gurgaon Employment Type: Full time Job Summary We are seeking a highly motivated Business Consultant with 4–6 years of experience to join our dynamic team. The ideal candidate will bring strong analytical thinking , process understanding , and a passion for execution excellence to help drive business transformation and operational improvements. Key Responsibilities Conduct in-depth business analysis to identify improvement opportunities and provide data- driven recommendations. Design and implement efficient business processes and systems tailored to strategic goals. Act as an execution partner to stakeholders, ensuring timely delivery of solutions and initiatives. Lead and support process optimization initiatives across departments to enhance performance, reduce costs, and increase value. Collaborate with cross-functional teams to assess pain points and create scalable business processes/solutions. Prepare clear documentation, process maps, and reports for stakeholder alignment. Monitor implemented changes and measure impact using defined KPIs and metrics. Key Skills & Qualifications 4–6 years of experience in business consulting, business analysis, or process improvement roles. Strong analytical and problem-solving skills with proficiency in Excel, Power BI, or similar tools. In-depth understanding of business systems and processes. Proven ability to drive execution in cross-functional settings. Bachelor's/Master’s degree in Business, Engineering, or a related field. Excellent communication and stakeholder management skills. Bachelor's/Master’s degree in Business, Engineering, or a related field. Skills: business analysis,excel,stakeholder management,business systems understanding,power bi,process optimization,analytical thinking,advanced excel skills,data-driven recommendations,process improvement Show more Show less

Job Title: Associate Campaign Manager Location: Gurugram Job Type: Full-time Experience Required: 2+ years in Campaign Management or a related field Preference: Immediate joiners About the Company: Creditas is an innovative FinTech Organisation that uses Machine learning and Technology to serve a simple mission- help Financial Institutions find better ways to reach and interact with their customers. Over 15 years, we’ve grown to become a leading provider of Customer Engagement Solutions to the top Financial Institutions in India. Job Description: Are you a creative thinker with a passion for performance marketing? We’re on the lookout for a dynamic Associate Campaign Manager to take our multi-channel campaigns to the next level! In this role, you’ll be the engine behind campaign execution—optimizing, analyzing, and delivering results that matter. If you thrive in a fast-paced environment, love collaborating across teams, and have a knack for turning ideas into action, we want to hear from you. Key Responsibilities:  Plan, manage, and execute marketing campaigns across different channels.  Analyse campaign performance, including conversion rates, ROI, and other key metrics, to provide actionable insights and optimize strategies.  Collaborate with the creative team to ensure campaign assets are aligned with marketing goals and brand guidelines.  Work closely with internal and external stakeholders to manage timelines, deliverables, and campaign launches.  Develop and maintain detailed reports on campaign performance, identifying areas for improvement.  Stay up to date with industry trends and marketing best practices.  Manage budgets and track spending for all assigned campaigns, ensuring cost- effectiveness.  Troubleshoot issues and challenges related to campaigns, identifying solutions quickly to ensure successful execution. Qualifications  2+ years of experience in campaign management, or a related field.  Proficiency in data analysis using Ms Excel, etc.  Hands-on experience in tracking and optimizing key metrics such as CTR, CPC, CPA, and conversion rates.  Ability to work in a fast-paced environment and manage multiple campaigns simultaneously.  Excellent communication, project management, and problem-solving skills.  Strong attention to detail and a proactive approach to identifying opportunities for improvement. Preferred Qualifications  Knowledge of marketing campaigns such as SMS, RCS, WhatsApp, IVR, Email.  Experience in managing large-scale marketing campaigns.  Familiarity with marketing automation tools.  MBA would be a plus but not mandatory Why Join Us?  Opportunity to grow in a fast-paced and innovative environment.  Collaborative work culture with room for personal and professional growth.  Competitive Compensation Package And Benefits. Skills: problem-solving,communication,attention to detail,campaigns,campaign management,project management,sms,data analysis,marketing strategy

Designer (UI/UX) – Creditas Location: Gurugram Experience: 2+ Years Job Type: Full-time Organization Description Creditas is a forward-thinking fintech organization leveraging Artificial Intelligence, Machine Learning, and cutting-edge technology to redefine how financial institutions engage with their customers. Established in 2015, Creditas has rapidly become a leading provider of Customer Engagement Solutions for premier financial institutions across India. With over 460 employees, Creditas serves over 20 clients and engages with 30M+ end customers. Creditas is dedicated to innovating digital communication processes, enhancing sales operations, and improving collections through advanced, AI-driven solutions. About The Role We are looking for a Designer with 2+ years of experience in UI/UX design to join our product team. The ideal candidate should have a keen eye for detail, a passion for creating intuitive user experiences, and the ability to collaborate effectively with product managers and developers. Responsibilities Assist in designing user-friendly web and mobile interfaces. Create wireframes, mockups, and interactive prototypes using tools like Figma, Adobe XD, or Sketch. Work with product managers and developers to translate business requirements into design solutions. Maintain and contribute to the design system for consistency across the product. Conduct basic user research and competitor analysis to improve usability. Support usability testing and iterate on feedback to enhance the user experience. Stay updated with the latest UI/UX design trends and best practices. Ensure responsive and accessible design across different devices and screen sizes. Requirements 2+ years of experience in UI/UX design. Proficiency in Figma, Sketch, Adobe XD, or similar design tools. Basic understanding of user-centered design principles and usability. Experience in designing web and mobile applications. Familiarity with design systems and component-based UI design. Strong visual design and typography skills. Ability to collaborate effectively with teams and take constructive feedback. Basic knowledge of HTML and CSS is a plus. Strong attention to detail and problem-solving skills. Nice-to-Have Skills Experience with motion design or animations. Exposure to user research and A/B testing. Understanding of accessibility in design. What We Offer A supportive and learning-driven work environment. Opportunity to work on impactful and scalable digital products. Competitive salary and benefits. Mentorship and career growth opportunities. Skills: adobe xd,design systems,sketch,usability,typography,figma,ui/ux design,css,user-centered design principles,adobe,html,visual design

Job Role: Sr Executive Human Resources Business Partner Location: Gurgaon About The Company Creditas Solutions is India’s leading financial technology company headquartered in Gurgaon. Our business has experienced phenomenal growth in recent years, now proudly partnering with all the leading banks in the country. Join Creditas and elevate your career! Become part of a young, dynamic and fast-paced team where your hard work and achievements are recognized and rewarded. At Creditas, performance-based recognition is at the heart of our culture. You'll have unlimited opportunities for career development and growth. If you’re passionate about creating value and making a real impact, we want to connect with you. Shape your future with us and be a key player in our success story! Job Overview As an Human Resources Business Partner – at Creditas, you will manage key aspects of HR Business Partnering (HRBP) functions. This role requires expertise in employee engagement,along with the ability to align people strategies with business objectives. You will play a crucial role in ensuring a seamless journey of maintaining strong employee relations and creating a positive workplace culture. Key Responsibilities HR Business Partnering: Manage employee relations across multiple functions and address grievances effectively. Work closely with business leaders to align HR practices with business needs. Able to analysis attrition and shrinkage with the resolution metrics. Stakeholder Collaboration & Communication Collaborate with managers and employees to foster a positive work environment. Provide proactive solutions for performance improvement and conflict resolution. Employee Engagement & Experience Foster a positive and inclusive workplace culture. Lead initiatives to improve employee engagement, satisfaction, and retention Data-Driven HR Use HR metrics and analytics to support decision-making and measure impact. Provide insights on workforce trends, attrition, and engagement. Organizational Development Support organizational change and development efforts. Drive initiatives related to structure, roles, and team effectiveness. Employee Relations Handle employee concerns, grievances, and conflict resolution in a fair and timely manner. Qualifications And Skills Experience: 5+ years in HRBP Education: Graduate or Postgraduate degree in HR preferred. Strong communication skills in both English and Hindi (written and verbal). Proficiency with data analytics and HR platforms. Ability to work independently and as part of a team, with strong problem-solving skills Skills: hr metrics,data,collaboration,conflict resolution,data analytics,employee relations,organizational development,performance improvement,problem-solving,communication,employee engagement

As a Sr Executive Human Resources Business Partner at Creditas Solutions in Gurgaon, you will be a key player in managing various aspects of HR Business Partnering (HRBP) functions. Your role will involve focusing on employee engagement and aligning people strategies with business objectives to ensure a positive workplace culture and strong employee relations. Your responsibilities will include managing employee relations, addressing grievances effectively, collaborating with business leaders to align HR practices with business needs, and analyzing attrition and shrinkage metrics for resolution. You will also work closely with stakeholders to foster a positive work environment, provide proactive solutions for performance improvement and conflict resolution, and lead initiatives to enhance employee engagement, satisfaction, and retention. Additionally, you will be expected to use HR metrics and analytics to support decision-making, provide insights on workforce trends, attrition, and engagement, support organizational change and development efforts, and drive initiatives related to structure, roles, and team effectiveness. Handling employee concerns, grievances, and conflict resolution in a fair and timely manner will also be a crucial part of your role. To excel in this position, you should have at least 5 years of experience in HRBP, hold a graduate or postgraduate degree in HR, possess strong communication skills in both English and Hindi (written and verbal), have proficiency with data analytics and HR platforms, demonstrate the ability to work independently and as part of a team, and showcase strong problem-solving skills. If you are passionate about creating value, making a real impact, and shaping your future with a dynamic and fast-paced team, Creditas Solutions welcomes you to join them on their journey of success.,

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator) Location: Gurgaon Experience Required: 5-8 years (Minimum-5) Job Summary We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills. Key Responsibilities IT Helpdesk Support (60%) Provide first-level technical support for desktops, laptops, printers, and software applications. Handle ticketing system and respond to support requests (Windows/MacOS). Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications. Manage user onboarding/offboarding including account creation, access control, and asset assignment. Install and configure systems and applications based on company policies. L1 Network Engineer (25%) Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN). Assist in basic firewall/router/modem configuration and health checks. Escalate complex network issues to L2/L3 or external service providers as required. Support IP telephony and video conferencing systems. Maintain logs and ensure uptime of basic infrastructure. Vendor Coordination (15%) Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers). Track and manage IT inventory, warranties, and AMC contracts. Coordinate service requests, quotes, and follow-ups for timely delivery and support. Assist in IT procurement processes and maintain asset registers. Qualifications Bachelor's degree in IT/Computer Science or equivalent diploma. Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic). Proven experience in Helpdesk/Support and basic network troubleshooting. Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk. Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy Skills Excellent problem-solving and multitasking skills. Strong communication and interpersonal abilities. Vendor management and basic procurement understanding. Ability to document SOPs and maintain service logs. Employment Type: Full-time Shift Timing: Day Shift (Monday to Friday) Skills: edr,maintain service logs,web proxy,it,active directory,problem solving,vpn,vendor coordination,communication,vendor management,multitasking skill,ticketing tools (freshservice, servicenow, zoho desk),strong communication,interpersonal skills,macos,dlp,problem-solving,microsoft office 365,windows,l1 network troubleshooting,sops,it helpdesk support

Position Overview We are looking for an enthusiastic and motivated fresher or someone with 0-24 months of experience to join our growing team as a Data Analyst. This role is ideal for someone who is passionate about working with data, learning new skills, and supporting project managers by helping generate data insights and reports. You will work closely with cross-functional teams and gain hands-on experience with data analysis, data visualization, and reporting tools. Responsibilities ∙Analyze and interpret data to identify patterns, trends, and insights. ∙Assist in developing and implementing data collection systems and strategies to improve data quality and efficiency. ∙Perform data analysis and data management tasks using Excel, MySQL, and Python. ∙Automate processes for generating regular reports and key metrics. ∙Collaborate with teams to understand data requirements and develop tools to meet those needs. Skills And Competencies ∙Bachelor's degree in Statistics, Mathematics, Computer Science, Information Management, or a related field. ∙Advanced Knowledge of Excel, MySQL, Python. ∙Eagerness to learn and develop skills in data analysis and reporting. ∙Good problem-solving abilities and attention to detail. ∙Good written and verbal communication skills. Skills: reporting,python,data visualization,data analysis,mysql,excel

Job Responsibilities: • Counselling the customers to help them take informed decision regarding their delinquent accounts, credit rating and financial wellbeing • Outbound calling to customers including follow up and reminder calls • Create feasible repayment schedules based on their financial situation, aiming to secure full or partial payment of the debt. • Provide great customer experience during each interaction. Requirement: • Graduate with Min. 1 year of experience in Tele-Collection’s (Domestic / International Voice Process) . • Understanding of CIBIL, Credit Score, NPA, Delinquencies. • Effective communication skills- • Required Language Proficiency in Tamil , Telugu and Kannada language. • Willingness to work in target based role • Positive attitude towards service delivery

Creditas Solutions is looking for DevOps Engineer to join our dynamic team and embark on a rewarding career journey Manage cloud infrastructure and deployments on Azure Automate CI/CD pipelines for software releases Monitor and optimize system performance Ensure security and compliance in cloud environments

Creditas Solutions is looking for Front End Software Development Engineer to join our dynamic team and embark on a rewarding career journey Web Development Languages: Writing code using front end web development languages such as HTML (Hypertext Markup Language), CSS (Cascading Style Sheets), and JavaScript to create the visual and interactive elements of a website or web application Responsive Design: Creating responsive and mobile-friendly designs that adapt to different screen sizes and devices, ensuring a consistent user experience across platforms User Interface Design: Designing the layout, navigation, buttons, forms, and other UI elements that users interact with on the front end User Experience (UX): Ensuring a positive and intuitive user experience by optimizing the flow, usability, and accessibility of the website or application Front End Frameworks: Using front end frameworks and libraries like React, Angular, or Vue js to streamline development and create dynamic, interactive user interfaces Cross-Browser Compatibility: Ensuring that the front end works and looks consistent across different web browsers and browser versions Web Performance Optimization: Optimizing front end performance by reducing page load times, minimizing HTTP requests, and optimizing assets like images and scripts Version Control: Using version control systems like Git to manage code changes and collaborate with other developers CSS Preprocessors: Utilizing CSS preprocessors like Sass or Less to write more organized and maintainable CSS code Build Tools and Bundlers: Using build tools like Webpack or Parcel to bundle and optimize front end assets for production Testing: Writing and running unit tests, integration tests, and end-to-end tests to ensure code quality and functionality Accessibility: Ensuring that the front end is accessible to users with disabilities by following web accessibility standards (WCAG)

Job Title: Operations Manager – Collections Experience: 5 + Years Location: Gurgaon Department: Operations / Collections Employment Type: Full-time Founded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that leverages Machine Learning and other advanced technologies to present Financial Institutions with an enhanced way to reach and interact with their customers. Driven with a vision to radically transform the Banking sector, Creditas Solutions has been helping its associates expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 10 years now partnering with all the leading Banks in the country. Job Summary We are seeking a highly motivated and experienced Operations Manager – Collections to oversee and manage day-to-day collection operations. The ideal candidate will have a strong background in collections, team management, and process optimization, with a proven ability to drive performance and compliance across all stages of the collections cycle. Key Responsibilities Lead, supervise, and monitor the collections team to achieve monthly and quarterly targets. Design and implement effective collection strategies and SOPs to improve recovery rates. Monitor delinquency trends and take proactive steps to minimize default rates. Ensure compliance with legal, regulatory, and company standards in all collection activities. Collaborate with cross-functional teams including finance, customer service, and legal to streamline operations. Prepare and analyse MIS reports to track collection performance and portfolio health. Train, mentor, and evaluate team members to ensure high productivity and morale. Handle escalations and complex recovery cases with professionalism and assertiveness. Required Skills & Qualifications Bachelor’s degree in Business Administration, Finance, or related field (MBA preferred). 5 + years of relevant experience in collections, with at least 2 years in a managerial or team lead role. Strong leadership and people management skills. Should have prior experience in managing 50+ span count. Excellent analytical, communication, and negotiation abilities. Proficient in MS Office, especially Excel; experience with collection software/CRM tools is a plus. Ability to work under pressure and manage multiple priorities in a fast-paced environment. Preferred Industry Experience BFSI / NBFC / Fintech / Telecom or any high-volume collection process Skills: team leading,ms office,excel,leadership,analytical skills,negotiation,team management,process optimization,collection software,collections,operations,communication,crm tools,collection,fintech

Organization Description Creditas is a forward-thinking fintech organization leveraging Artificial Intelligence, Machine Learning, and cutting-edge technology to redefine how financial institutions engage with their customers. Established in 2015, Creditas has rapidly become a leading provider of Customer Engagement Solutions for premier financial institutions across India. With over 460 employees, Creditas serves over 20 clients and engages with 30M+ end customers. Creditas is dedicated to innovating digital communication processes, enhancing sales operations, and improving collections through advanced, AI-driven solutions. Job Title Product Analyst Job Brief We seek a Product Analyst to join our dynamic team and help optimize our product offerings through data-driven insights and analyses. The ideal candidate will leverage analytical skills to drive product performance improvements and support strategic business decisions. Key Responsibilities Analyze product performance metrics to derive actionable insights and optimize user experience. Conduct detailed market analysis to identify trends, customer needs, and product opportunities. Collaborate with cross-functional teams, including Product Managers, Developers, and Marketing to align product features with customer expectations. Develop and maintain dashboards and reports using SQL, Excel, or Power BI tools. Support A/B testing efforts, track results, and recommend enhancements to improve product performance. Communicate findings effectively to stakeholders, providing data-driven recommendations Candidate Profile Bachelor’s/Master’s degree in Business, Economics, Statistics, Computer Science, or a related field. Minimum 2-3 years of experience in data analytics, preferably in a fintech or technology environment. Strong analytical skills and proficiency with SQL, Excel, and data visualization tools (Python, Power BI). Exceptional problem-solving abilities and attention to detail. Excellent written and verbal communication skills Bonus Points Familiarity with Agile methodologies. Prior experience in the financial services or fintech domain. Skills: excel,power bi,sql,data analytics,a/b testing,python,data visualization,fintech,product,advanced excel skills,market analysis

Job Title: Campaign Manager Location: Gurugram Job Type: Full-time Experience Required: 2+ years in Campaign Management or a related field Preference: Immediate joiners About the Company: Creditas is an innovative FinTech Organisation that uses Machine learning and Technology to serve a simple mission- help Financial Institutions find better ways to reach and interact with their customers. Over 15 years, we’ve grown to become a leading provider of Customer Engagement Solutions to the top Financial Institutions in India. Job Description: Are you a creative thinker with a passion for performance marketing? We’re on the lookout for a dynamic Associate Campaign Manager to take our multi-channel campaigns to the next level! In this role, you’ll be the engine behind campaign execution—optimizing, analyzing, and delivering results that matter. If you thrive in a fast-paced environment, love collaborating across teams, and have a knack for turning ideas into action, we want to hear from you. Key Responsibilities:  Plan, manage, and execute marketing campaigns across different channels.  Analyse campaign performance, including conversion rates, ROI, and other key metrics, to provide actionable insights and optimize strategies.  Collaborate with the creative team to ensure campaign assets are aligned with marketing goals and brand guidelines.  Work closely with internal and external stakeholders to manage timelines, deliverables, and campaign launches.  Develop and maintain detailed reports on campaign performance, identifying areas for improvement.  Stay up to date with industry trends and marketing best practices.  Manage budgets and track spending for all assigned campaigns, ensuring cost- effectiveness.  Troubleshoot issues and challenges related to campaigns, identifying solutions quickly to ensure successful execution. Qualifications  2+ years of experience in campaign management, or a related field.  Proficiency in data analysis using Ms Excel, etc.  Hands-on experience in tracking and optimizing key metrics such as CTR, CPC, CPA, and conversion rates.  Ability to work in a fast-paced environment and manage multiple campaigns simultaneously.  Excellent communication, project management, and problem-solving skills.  Strong attention to detail and a proactive approach to identifying opportunities for improvement. Preferred Qualifications  Knowledge of marketing campaigns such as SMS, RCS, WhatsApp, IVR, Email.  Experience in managing large-scale marketing campaigns.  Familiarity with marketing automation tools.  MBA would be a plus but not mandatory Why Join Us?  Opportunity to grow in a fast-paced and innovative environment.  Collaborative work culture with room for personal and professional growth.  Competitive Compensation Package And Benefits. Skills: performance marketing,key metrics,creative collaboration,communication,email campaigns,data analysis,budget management,campaign management,detail orientation,sms,campaigns,problem solving,project management

JOB DESCRIPTION Credit Counsellor A Credit Counsellor is the one who understands the customers problem and makes the customer understand about his Credit Report and outstanding liability. A Credit Counsellor must specialize in recovering overdue payments from individuals or businesses on behalf of creditors. Their primary role involves providing customer with the proper solutions depending upon his financial status and willingness. The key skills required is ability to strike conversations with debtors and negotiate payment arrangements and collect outstanding debts. He/she also guides the customer with regards to how he can maintain his credit worthiness in future. Job Responsibilities: Counselling the customers to help them take informed decision regarding their delinquent accounts, credit rating and financial wellbeing Outbound calling to customers including follow up and reminder calls Create feasible repayment schedules based on their financial situation, aiming to secure full or partial payment of the debt. Provide great customer experience during each interaction Record details of enquiries, comment and action taken Requirement: Graduate with Min. 1 year of experience in Tele-Collections (Domestic / International Voice Process). Understanding of CIBIL, Credit Score, NPA, Delinquencies Effective communication skills- English , Hindi , Tamil , Telugu , Kannada , Assamese Willingness to work in target based role Positive attitude towards service delivery Working days : 6 days work from office Office Timings : 9AM-6PM

Job Title: Portfolio Strategist Location: Gurugram Job Type: Full-time Experience Required: 4+ years in Portfolio Management Preference: Immediate joiners About the Company: Creditas is an innovative FinTech Organisation that uses Machine learning and Technology to serve a simple mission- help Financial Institutions find better ways to reach and interact with their customers. Over 15 years, weve grown to become a leading provider of Customer Engagement Solutions to the top Financial Institutions in India. Job Purpose : Portfolio Strategist- will be responsible for managing and driving the performance of a defined portfolio of accounts/customers to ensure effective debt recovery and minimize delinquency. The role requires strong analytical, people management, and process management skills to optimize collection strategies while ensuring compliance with company policies and regulatory guidelines. Key Responsibilities : • Analytical skill to drive performance of the portfolio. • Manage end-to-end collections for assigned portfolio, ensuring achievement of recovery and efficiency target. • Build and maintain strong client relationships to ensure effective resolution of overdue accounts. • Monitor and analyze portfolio performance; develop corrective strategies to minimize risk and losses. • Lead and mentor agents to drive productivity. • Conduct regular training, coaching, and performance reviews of the agents. • Drive initiatives to reduce delinquencies and non-performing assets. • Take ownership of P&L for the assigned portfolio. • Manage multiple portfolios to achieve recovery, efficiency, and profitability targets. Qualifications: • 4+ years of experience in portfolio management. • Proficiency in data analysis using MS Excel, etc. • Ability to work in a fast-paced environment and manage multiple portfoliossimultaneously. • Experience in banking, NBFC, fintech, or related financial services industry preferred. • Excellent communication, Analytical skills, and problem-solving skills. Why Join Us ? • Opportunity to grow in a fast-paced and innovative environment. • Collaborative work culture with room for personal and professional growth. • Competitive compensation package and benefits

Job Title: Portfolio Strategist Location: Gurugram J ob Type : Full-time Experience Required: 4+ years in Portfolio Management Preference: Immediate joiners About the Company: Creditas is an innovative FinTech Organisation that uses Machine learning and Technology to serve a simple mission- help Financial Institutions find better ways to reach and interact with their customers. Over 15 years, we’ve grown to become a leading provider of Customer Engagement Solutions to the top Financial Institutions in India. Job Purpose Portfolio Strategist- will be responsible for managing and driving the performance of a defined portfolio of accounts/customers to ensure effective debt recovery and minimize delinquency. The role requires strong analytical, people management, and process management skills to optimize collection strategies while ensuring compliance with company policies and regulatory guidelines. Key Responsibilities  Analytical skill to drive performance of the portfolio.  Manage end-to-end collections for assigned portfolio, ensuring achievement of recovery and efficiency target.  Build and maintain strong client relationships to ensure effective resolution of overdue accounts.  Monitor and analyze portfolio performance; develop corrective strategies to minimize risk and losses.  Lead and mentor agents to drive productivity.  Conduct regular training, coaching, and performance reviews of the agents.  Drive initiatives to reduce delinquencies and non-performing assets.  Take ownership of P&L for the assigned portfolio.  Manage multiple portfolios to achieve recovery, efficiency, and profitability targets. Qualifications  4+ years of experience in portfolio management.  Proficiency in data analysis using MS Excel, etc.  Ability to work in a fast-paced environment and manage multiple portfolio’ssimultaneously.  Experience in banking, NBFC, fintech, or related financial services industry preferred.  Excellent communication, Analytical skills, and problem-solving skills. Why Join Us?  Opportunity to grow in a fast-paced and innovative environment.  Collaborative work culture with room for personal and professional growth.  Competitive Compensation Package And Benefits Skills: portfolio management,analytical skills,excel

Position Overview We are looking for an enthusiastic and motivated fresher or someone with 0-24 months of experience to join our growing team as a Data Analyst. This role is ideal for someone who is passionate about working with data, learning new skills, and supporting project managers by helping generate data insights and reports. You will work closely with cross-functional teams and gain hands-on experience with data analysis, data visualization, and reporting tools. Responsibilities ∙Analyze and interpret data to identify patterns, trends, and insights. ∙Assist in developing and implementing data collection systems and strategies to improve data quality and efficiency. ∙Perform data analysis and data management tasks using Excel, MySQL, and Python. ∙Automate processes for generating regular reports and key metrics. ∙Collaborate with teams to understand data requirements and develop tools to meet those needs. Skills And Competencies ∙Bachelor's degree in Statistics, Mathematics, Computer Science, Information Management, or a related field. ∙Advanced Knowledge of Excel, MySQL, Python. ∙Eagerness to learn and develop skills in data analysis and reporting. ∙Good problem-solving abilities and attention to detail. ∙Good written and verbal communication skills. Skills: mysql,python,advanced,excel

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator) Location: Gurgaon Experience Required: 5-8 years (Minimum-5) Job Summary We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills. Key Responsibilities IT Helpdesk Support (60%) Provide first-level technical support for desktops, laptops, printers, and software applications. Handle ticketing system and respond to support requests (Windows/MacOS). Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications. Manage user onboarding/offboarding including account creation, access control, and asset assignment. Install and configure systems and applications based on company policies. L1 Network Engineer (25%) Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN). Assist in basic firewall/router/modem configuration and health checks. Escalate complex network issues to L2/L3 or external service providers as required. Support IP telephony and video conferencing systems. Maintain logs and ensure uptime of basic infrastructure. Vendor Coordination (15%) Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers). Track and manage IT inventory, warranties, and AMC contracts. Coordinate service requests, quotes, and follow-ups for timely delivery and support. Assist in IT procurement processes and maintain asset registers. Qualifications Bachelor's degree in IT/Computer Science or equivalent diploma. Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic). Proven experience in Helpdesk/Support and basic network troubleshooting. Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk. Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy Skills Excellent problem-solving and multitasking skills. Strong communication and interpersonal abilities. Vendor management and basic procurement understanding. Ability to document SOPs and maintain service logs. Employment Type: Full-time Shift Timing: Day Shift (Monday to Friday) Skills: ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator) Location: Gurgaon Experience Required: 5-8 years (Minimum-5) Job Summary We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills. Key Responsibilities IT Helpdesk Support (60%) Provide first-level technical support for desktops, laptops, printers, and software applications. Handle ticketing system and respond to support requests (Windows/MacOS). Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications. Manage user onboarding/offboarding including account creation, access control, and asset assignment. Install and configure systems and applications based on company policies. L1 Network Engineer (25%) Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN). Assist in basic firewall/router/modem configuration and health checks. Escalate complex network issues to L2/L3 or external service providers as required. Support IP telephony and video conferencing systems. Maintain logs and ensure uptime of basic infrastructure. Vendor Coordination (15%) Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers). Track and manage IT inventory, warranties, and AMC contracts. Coordinate service requests, quotes, and follow-ups for timely delivery and support. Assist in IT procurement processes and maintain asset registers. Qualifications Bachelor&aposs degree in IT/Computer Science or equivalent diploma. Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic). Proven experience in Helpdesk/Support and basic network troubleshooting. Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk. Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy Skills Excellent problem-solving and multitasking skills. Strong communication and interpersonal abilities. Vendor management and basic procurement understanding. Ability to document SOPs and maintain service logs. Employment Type: Full-time Shift Timing: Day Shift (Monday to Friday) Skills: ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting Show more Show less