This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Solution Architect – ITSM/Integrations/CMDB in India.
This role offers an exciting opportunity to lead and architect ServiceNow solutions for enterprise clients, focusing on ITSM, CMDB, and integrations. You will guide technical teams, mentor engineers, and collaborate with stakeholders to deliver scalable, efficient, and innovative solutions. The position involves designing and implementing customizations, configuring workflows, and integrating ServiceNow with other enterprise systems. You will play a key role in ensuring high-quality deliverables while supporting business objectives and operational excellence. This is ideal for professionals who enjoy combining deep technical expertise with leadership, problem-solving, and strategic planning in a fast-paced environment.
- Accountabilities:
- Lead, coach, and mentor a team of software engineers delivering complex ServiceNow projects.
- Gather and analyze system requirements from end-users, IT teams, and key stakeholders to design tailored solutions.
- Customize ServiceNow applications, configure workflows, application UI, work orders, and modules.
- Implement and manage integrations using REST/SOAP web services, mid servers, and cloud-to-cloud connections.
- Apply scripting, business rules, flow designer logic, and automation to optimize platform performance.
- Participate in user acceptance testing, impact assessments, and remediation of production incidents.
- Maintain operational documentation, SOPs, and ensure adherence to technical standards and best practices.
- Requirements:
- 8+ years of experience in ServiceNow implementation, administration, configuration, and/or development.
- Strong expertise in ITSM, CMDB, custom applications, and integrations.
- Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, Scripted REST APIs, UI Builder, and Script Includes.
- Hands-on experience with data extraction technologies (JDBC, ODBC) or ETL integrations.
- Experience with Web Services (SOAP, REST) and automated bi-directional integrations between systems.
- Ability to create technical design documents, user documentation, and operational guides.
- Strong strategic planning, resource allocation, and coordination skills.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent experience.
- Willingness to pursue ServiceNow certifications such as CSA, CAD, or ITIL Foundation.
- Benefits:
- Competitive salary and performance recognition.
- Opportunities for ServiceNow training and professional certification.
- Career growth in a globally recognized, enterprise-focused IT service environment.
- Collaborative and inclusive workplace culture.
- Exposure to innovative enterprise solutions and large-scale ServiceNow deployments.
- Flexible hybrid or remote work arrangements based on role requirements.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
