We’re Hiring: ServiceNow Senior Support Engineer!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a ServiceNow Senior Support Engineer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role
Work Arrangement
Location
Schedule
Key responsibilities of the role include performing tasks as outlined below:
- ServiceNow Management: Administer, configure, and maintain the ServiceNow platform to meet business requirements. Ensure system reliability, scalability, and performance.
- Incident and Problem Resolution: Provide advanced technical support for ServiceNow-related incidents and problems. Analyse and troubleshoot complex issues, ensuring timely resolution and minimal disruption.
- Change Management: Lead the planning and implementation of changes to the ServiceNow platform. Assess risks, test changes, and oversee deployment to production.
- Continuous Improvement: Identify opportunities for process and system enhancements. Implement best practices and automation to streamline operations and improve service delivery.
- Collaboration and Support: Work closely with IT teams, business stakeholders, and external vendors to align ServiceNow functionalities with business goals. Provide training and support to users and junior staff.
- Documentation and Compliance: Maintain comprehensive documentation for system configurations, processes, and procedures. Ensure compliance with IT policies, standards, and regulatory requirements.
Qualification and requirements:
Essential Knowledge, Skills and Experience
- Degree or relevant tertiary education in Computer or related discipline or recognised industry qualifications and experience;
- 5+ years customer facing technical support experience, with at least 3 years focused on ServiceNow.
- Ability to troubleshoot difficult complex technical issues
- Experience with JavaScript, HTML, CSS, and REST/SOAP web services.
- Personal commitment to quality and customer service
- Support managed services in upgrades, platform subscription usage
- Demonstrated ability to deliver to deadlines and adapt to changing priorities;
- Excellent problem-solving, communication, and interpersonal skills.
- Certifications (Certified System Administrator and at least a Certified Implementation Specialist certification)
- Ability to manage sensitive information and maintain a high degree of confidentiality;
- Commitment to the principles and practices of Equal Employment Opportunity and Work Health & Safety.
Preferred / Highly Desirable
- Understanding of ServiceNow Licensing models across the platform;
- Knowledge across ServiceNow CSM, ITSM, HR, ITOM and SPM modules.
- Understanding of ITIL frameworks and their application in ServiceNow.
Non-negotiable skills & requirements:
- Required: ServiceNow Administrator Certification.
- 5+ years customer facing technical support experience, with at least 3 years focused on ServiceNow.
- Experience with JavaScript, HTML, CSS, and REST/SOAP web services.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
