This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
ServiceNow Senior Solution Architect - CSM/HRSD/ITAM
in
India
.This role offers the opportunity to lead and architect complex ServiceNow solutions while mentoring a team of engineers in a fast-paced, innovative environment. The Senior Solution Architect will design, develop, and implement ServiceNow CSM, HRSD, and ITAM solutions that meet both functional and technical requirements for enterprise clients. You will collaborate closely with stakeholders, end-users, and cross-functional teams to deliver scalable, secure, and compliant platform solutions. The position involves hands-on development, troubleshooting, integrations, and participation in platform upgrades and performance optimization initiatives. You will also guide your team to follow best practices and ensure solutions align with technical standards. This role is ideal for a strategic, technically adept professional who enjoys solving complex problems and driving customer success on the ServiceNow platform.
Accountabilities
- Lead and mentor a team of software engineers delivering ServiceNow CSM, HRSD, and ITAM projects.
- Gather and analyze business requirements from stakeholders and end-users to design effective ServiceNow solutions.
- Develop, configure, and implement ServiceNow modules including ITSM, CSM, HRSD, and ITAM based on best practices.
- Perform advanced troubleshooting, root cause analysis, and provide technical guidance for platform issues.
- Support platform upgrades, cloning, patching, performance optimization, and integration initiatives.
- Create technical documentation, design workflows, and ensure adherence to development and configuration standards.
- Collaborate with internal teams and technical leads to maintain consistency and avoid disruptions across shared patterns.
Requirements
- 8+ years of experience developing and implementing solutions on the ServiceNow platform, including CSM, HRSD, ITAM, and custom applications.
- At least 5 years of hands-on software development experience with ServiceNow products.
- Minimum 3 years in a solution architect or technical leadership role.
- Strong expertise in ServiceNow modules: ITSM, CSM, HRSD, ITAM, and custom application development.
- Solid understanding of security frameworks, compliance standards, and integration methods (SOAP, REST, automated bi-directional integrations).
- Proficient in ServiceNow scripting: Business Rules, Client Scripts, UI Builder, Scripted REST APIs, Script Includes.
- Experience creating technical design documents, user documentation, and providing end-user training.
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience.
- Preferred certifications: CSA (Certified System Administrator), CIS–CSM / CIS–FSM, CAD (Certified Application Developer).
Benefits
- Competitive salary and performance-based incentives.
- Flexible remote work within India.
- Official ServiceNow training and opportunities to achieve multiple certifications.
- Professional growth through mentoring, leadership, and exposure to complex enterprise projects.
- Inclusive, diverse, and collaborative work environment.
- Supportive culture promoting innovation, continuous learning, and employee wellbeing.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
