ServiceNow ITSM Architect - Hybrid (Full-Time)

Looking for an Immediate joiner ITSM & Platform Architecture Leadership: Architect and lead the design and implementation of comprehensive ServiceNow ITSM solutions, including Incident, Problem, Change, Service Catalog, Knowledge, and Service Portal. Develop and maintain the overarching ServiceNow platform architecture, ensuring its stability, scalability, performance, and security as the foundation for all modules. Define and enforce technical standards, guidelines, and best practices for both ITSM and the ServiceNow platform. Drive strategic decisions regarding platform upgrades, module adoption, and integration strategies. Cross-Module Solution Design & Integration: Leverage your expertise in other ServiceNow modules (e.g., IT Operations Management (ITOM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC)) to design integrated solutions that extend beyond traditional ITSM. Architect seamless integrations between ITSM and other ServiceNow modules, as well as external enterprise systems. Identify opportunities to optimize business processes by strategically utilizing the interconnectedness of various ServiceNow modules. Platform Governance & Optimization: Establish and enforce robust ServiceNow platform governance policies and procedures to ensure consistency and maintainability across all modules. Proactively manage platform health, performance, and capacity, implementing optimization strategies as needed. Oversee data architecture, integrity, and security within the ServiceNow environment, considering the implications across all modules. Manage user roles, permissions, and access controls, ensuring appropriate segregation of duties and data protection. Technical Leadership & Mentorship: Provide technical leadership and guidance to ServiceNow developers, administrators, and other technical resources working across different modules. Mentor and coach junior team members, fostering their growth and expertise in the ServiceNow platform. Participate in code reviews and ensure adherence to development best practices across all ServiceNow initiatives. Stakeholder Collaboration & Communication: Collaborate effectively with stakeholders from IT, business units, and other departments to understand their requirements and translate them into comprehensive ServiceNow solutions leveraging multiple modules. Communicate complex technical concepts clearly and concisely to both technical and non-technical audiences. Present architectural designs, solution proposals, and strategic recommendations to stakeholders and leadership. Continuous Learning & Innovation: Stay abreast of the latest ServiceNow releases, features, and industry trends across all relevant modules. Proactively identify opportunities to leverage new ServiceNow capabilities to drive innovation and improve business outcomes. Contribute to the development of the ServiceNow roadmap and strategic vision for the organization.