ServiceNow ITOM Specialist

Job Description

Experience - 4-6 Years Key Responsibilities: Design, configure, and implement ITOM modules in ServiceNow including Discovery, Service Mapping, Event Management, Cloud Management, and Operational Intelligence Conduct requirement analysis and work with stakeholders to design solutions that align with business needs Develop and maintain CMDB health by ensuring proper CI class relationships and data integrity Integrate ServiceNow with third-party applications/tools as needed for ITOM use cases Configure MID servers, probes, sensors, patterns, and credentials Troubleshoot and resolve issues in ITOM implementations and CMDB integrations Provide operational support and continuous improvement for ITOM features and functionality Prepare technical documentation, including design documents, test cases, and end-user guides Job Requirements: 4–5 years of hands-on experience with ServiceNow platform, including core modules Minimum 1 year of dedicated experience in ITOM implementation and support CIS-ITOM certification is mandatory Strong experience with ServiceNow Discovery, CMDB, and Service Mapping Solid understanding of ITIL processes and configuration item lifecycle Experience with cloud and on-prem infrastructure discovery Proficiency in scripting (JavaScript, Glide API) within the ServiceNow environment Familiarity with Event Management tools and integrations Experience Required: 4 to 6 Years Educational Qualification: B.Tech in Computer Science or Information Technology / Bachelor in Computer Applications / Bachelor of Science / Master of Computer Applications Job Location : Delhi / Hybrid Nice-To-Have-Skills: Experience with additional ServiceNow modules such as ITSM or ITAM Knowledge of networking concepts, data centers, and virtualization ServiceNow Certified System Administrator (CSA)