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Role & responsibilities Exp- 5-6- overall Location -Pune Job Description: ServiceNow ITOM Specialist Position Overview: We are seeking a skilled and proactive ServiceNow ITOM Developer with strong ITSM(CMDB) and integration skills for ITOM implementation, maintenance, and optimization of the ServiceNow ITOM (IT Operations Management) suite. This individual will work in a matrixed environment, collaborating closely with stakeholders across various teams to ensure alignment with business goals and IT strategies. The ideal candidate will have a strong understanding of the ServiceNow platform, networking concepts, and IT operations. They must possess excellent communication skills, assertiveness, and the ability to drive projects forward in a dynamic environment. Key Responsibilities: 1.Implementation and Maintenance: oContinue the implementation of ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Cloud Management). oMaintain and optimize existing ITOM functionalities to ensure reliability and performance. oEnsure the platform aligns with best practices and organizational requirements. oTroubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, Cloud Management and work with the relevant team and ServiceNow support 2.System Integration and Networking: oIntegrate ServiceNow ITOM with other systems and tools used in the organization. oUtilize knowledge of networking and IT infrastructure to support accurate discovery and service mapping. oTroubleshoot and resolve issues related to integrations and platform functionality. 3.Stakeholder Collaboration: oWork in a matrixed way with stakeholders across IT, business units, and external vendors. oUnderstand and translate business needs into ITOM configurations and workflows. oProvide guidance, training, and documentation to ensure stakeholder adoption and satisfaction. 4Adhere to projects timelines and budgets. oCommunicate progress and challenges effectively to stakeholders and leadership. oProactively identify opportunities for process improvement and automation. 5.Documentation and Compliance: oMaintain detailed documentation for configurations, workflows, and integrations. oEnsure compliance with organizational standards and policies, including security and data governance. Qualifications: •Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). •Strong understanding of ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management and Patterns. •Strong understanding of ServiceNow CMDB and IRE •Experience with networking concepts (TCP/IP, DNS, firewalls) and IT infrastructure. •Ability to work collaboratively in a matrixed environment with diverse teams. •Proven problem-solving skills and a proactive mindset. •Excellent communication skills in English , both written and verbal. •Assertiveness and the ability to push initiatives forward in challenging scenarios. Preferred Qualifications: •ServiceNow certifications in ITOM or related modules. •Experience with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow. •Knowledge of scripting (JavaScript, PowerShell) for automation within the ServiceNow platform. This is an excellent opportunity for a results-oriented professional to play a key role in advancing our IT operations management capabilities while collaborating with a dynamic team. Preferred candidate profile
