41 Servicenow Itom Jobs - Page 2

We are hiring a ServiceNow ITOM Developer with 58 years of experience to join our team in a full-time role supporting enterprise IT operations. The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping. Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency. Strong problem-solving skills and CSA, CAD certifications are mandatory. This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST.

Hello, I hope you are doing well! We have great opportunity for Servicenow ITSM Developer. Exp - 9yrs to 15 yrs Notice period - Immediate - 30 days Location - Bangalore/Pune/Chennai Mandatory skillset - Key Accountabilities • Provide architectural and design oversight to ensure all solutions are fit for purpose and use. • Design/Build technical solutions based on client's needs and process requirements • Deliver solutions using Agile software development processes • Understand the current as is processes” and deliver toolset changes based on upcoming process changes • Customisation or development of enhancement requests for existing ITOM tools and processes • Take care of end to end development activities for a specific enhancement or project as an individual contributor • Work closely with BA’s, Architects, Testing team and process teams • Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects • Ensure gaps are clearly identified and reported to BA/stake holders • Produce design documents where ever necessary • Work closely with vendor resources to meet development deadlines in case of larger projects • Take respective ownership as an individual contributor throughout the project lifecycle • Take respective ownership of preparation of release plan • Involve in Proof of concept activities and provide best possible solution to customer’s/stake holders • Ongoing involvement in continuous improvement of toolset Follow continuous improvement best practices by identifying and diagnosing improvement opportunities Essential Skills/Basic Qualifications: Business Knowledge: Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported: • Can engage with stakeholders at all levels of the organisation from all relevant business areas • Demonstrates a good end to end understanding of the systems processing for the business area & relationships Exposure to the follow key modules in ServiceNow is required: • Incident/Problem/Change • CMDB & Asset • Discovery • Integration hub (Preferable, not essential) • Knowledge • Service (Request) Catalog Demonstrable experience in following Technical concepts of ServiceNow is MUST • ServiceNow web services and APIs • Expert in JavaScript • Workflow Configuration • Working knowledge of relational databases • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) • Coding best practices and ServiceNow recommendation Desirable skills/Preferred Qualifications: • Working experience in ServiceNow Discovery (Preferable, not essential) • Ability to interface and develop with Java/J2EE backend technologies • Working knowledge of Active Directory, LDAP, SSO • Working knowledge of web applications, networks, protocols and email (SMTP, POP3) The following Certifications are an added advantage. • Certified System Administrator • Certified Application Developer • Certified Implementation Specialist • ITIL v4 If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM Total Exp – Relevant Exp – Notice Period – Current CTC – Expected CTC – Current Company - Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N Available for interview pls mention time - Ok with 24*7 Rotational shifts – Y/N PAN Number - Thanks & Regards, Gayatri Gupta GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

Key Deliverables: Administer and maintain ServiceNow ITOM & ITAM modules with a focus on cloud discovery and asset governance Fulfill platform-related service requests, incidents, and perform upgrades and patching Support asset lifecycle tracking, role-based access, and configuration workflows Customize forms, fields, and dashboards to enhance IT asset visibility and compliance Role Responsibilities: Resolve platform issues and streamline asset management tasks Assist in discovery scheduling, asset optimization, and governance Collaborate with stakeholders and technical teams on system improvements Document platform updates, support users, and monitor performance

ServiceNow Developer/Consultant We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization Experience: 3 & above Education : BE/B.Tech, BCA, B.Sc

JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role: What you'll be doing: ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions. Consulting Services: Install, configure, and integrate ServiceNow ITOM products. Data Solutions: Design solutions for data import/export between ServiceNow and other systems. Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans. User Support: Resolve escalated issues/defects within ServiceNow. Documentation: Prepare technical documentation as required. Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience: 3+ years with ServiceNow ITOM products. Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative: Enjoys working in agile, creative environments. Ambitious: Works independently towards goals with a creative approach. Intuitive: Manages change effectively with strong time management skills. Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.

Role & responsibilities Exp- 5-6- overall Location -Pune Job Description: ServiceNow ITOM Specialist Position Overview: We are seeking a skilled and proactive ServiceNow ITOM Developer with strong ITSM(CMDB) and integration skills for ITOM implementation, maintenance, and optimization of the ServiceNow ITOM (IT Operations Management) suite. This individual will work in a matrixed environment, collaborating closely with stakeholders across various teams to ensure alignment with business goals and IT strategies. The ideal candidate will have a strong understanding of the ServiceNow platform, networking concepts, and IT operations. They must possess excellent communication skills, assertiveness, and the ability to drive projects forward in a dynamic environment. Key Responsibilities: 1.Implementation and Maintenance: oContinue the implementation of ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Cloud Management). oMaintain and optimize existing ITOM functionalities to ensure reliability and performance. oEnsure the platform aligns with best practices and organizational requirements. oTroubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, Cloud Management and work with the relevant team and ServiceNow support 2.System Integration and Networking: oIntegrate ServiceNow ITOM with other systems and tools used in the organization. oUtilize knowledge of networking and IT infrastructure to support accurate discovery and service mapping. oTroubleshoot and resolve issues related to integrations and platform functionality. 3.Stakeholder Collaboration: oWork in a matrixed way with stakeholders across IT, business units, and external vendors. oUnderstand and translate business needs into ITOM configurations and workflows. oProvide guidance, training, and documentation to ensure stakeholder adoption and satisfaction. 4Adhere to projects timelines and budgets. oCommunicate progress and challenges effectively to stakeholders and leadership. oProactively identify opportunities for process improvement and automation. 5.Documentation and Compliance: oMaintain detailed documentation for configurations, workflows, and integrations. oEnsure compliance with organizational standards and policies, including security and data governance. Qualifications: •Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). •Strong understanding of ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management and Patterns. •Strong understanding of ServiceNow CMDB and IRE •Experience with networking concepts (TCP/IP, DNS, firewalls) and IT infrastructure. •Ability to work collaboratively in a matrixed environment with diverse teams. •Proven problem-solving skills and a proactive mindset. •Excellent communication skills in English , both written and verbal. •Assertiveness and the ability to push initiatives forward in challenging scenarios. Preferred Qualifications: •ServiceNow certifications in ITOM or related modules. •Experience with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow. •Knowledge of scripting (JavaScript, PowerShell) for automation within the ServiceNow platform. This is an excellent opportunity for a results-oriented professional to play a key role in advancing our IT operations management capabilities while collaborating with a dynamic team. Preferred candidate profile

Design, develop, and implement solutions within the ServiceNow platform, specifically focusing on the ITOM suite. Lead the implementation of the Event Management module to enhance monitoring and alerting capabilities. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Integrate ServiceNow with various third-party tools and systems to streamline operations and enhance functionality. Conduct system testing and ensure quality assurance for all developed solutions. Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise. Create and maintain documentation for configurations, integrations, and workflows. Key Skills and Qualifications: Proven experience as a ServiceNow Developer with a focus on ITOM, specifically in the Event Management module. Strong understanding of ServiceNow architecture and best practices. Experience in integrating ServiceNow with third-party tools and applications. Proficient in scripting languages such as JavaScript, HTML, and CSS. Familiarity with ITIL processes and methodologies. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with stakeholders. Preferred Qualifications: ServiceNow certification(s) (e.g., Certified Application Developer, ITOM Certification) is a plus. Experience with other ServiceNow modules (e.g., Incident Management, Change Management) is an advantage

We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization Location : PAN India Experience: 3 to 6 years ServiceNow ITOM Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions. Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management. Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS. Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation. Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information. Integrate ServiceNow with other internal and external data sources. Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements. ServiceNow HRSD Implement the Human Resources application in order to set up HR data Configure applications to work with the organisation's HR processes Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub Demonstrated competence in the various HR functional areas, especially employee relations and change management Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, Knowledge Base and Employee Service Centre Preferred Certifications: ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification Experience with Agile development methodologies is a plus

Duration: 6 months Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Requirement: We need either an ITSM or an ITOM developer with 6+ years of experience Driving Results: Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics: Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people.

Dear Candidature, Greetings from ATOS!!! We have an Openings for ServiceNow ITOM Developer with ATOS. Exp: 6 to 18 Years Location : Bangalore ,Mumbai, Pune and Chennai Job Description : More than 3+ years experience in Discovery / ITOM domain on ServiceNow platform. Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to have Basic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics. If Interested kindly share the resume to shaik.noorani@atos.net with below details : Exp : Rel.Exp : CCTC : ECTC : Notice : Reason for Change: Any Offer in hand:

JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Heres a summary of the key responsibilities and qualifications for this role: What you'll be doing: ServiceNow ITOM Administration : Work as part of the ITOM admin team, developing custom software solutions. Consulting Services : Install, configure, and integrate ServiceNow ITOM products. Data Solutions : Design solutions for data import/export between ServiceNow and other systems. Platform Management : Manage application and platform upgrades, including impact assessments and remediation plans. User Support : Resolve escalated issues/defects within ServiceNow. Documentation : Prepare technical documentation as required. Knowledge Enhancement : Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience : 3+ years with ServiceNow ITOM products. Platform Knowledge : Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills : Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills : Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving : Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience : Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications : Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative : Enjoys working in agile, creative environments. Ambitious : Works independently towards goals with a creative approach. Intuitive : Manages change effectively with strong time management skills. Interpersonal Skills : Contributes to team efforts and maintains up-to-date technical knowledge.

Job Title: ServiceNow ITOM/AIOps Implementation Specialist Location: Chennai/Bangalore Experience: 9 to 12 years Company: Mindsprint Job Summary: Mindsprint is looking for a talented ServiceNow ITOM/AIOps Implementation Specialist to join our innovative team. The ideal candidate will have a strong background in implementing and optimizing IT Operations Management (ITOM) and AIOps solutions using the ServiceNow platform. You will be responsible for deploying, configuring, and maintaining ServiceNow ITOM/AIOps modules to enhance operational efficiency and drive intelligent automation. Key Responsibilities: Implement and configure ServiceNow ITOM/AIOps modules, including Discovery, Event Management, Service Mapping, and Operational Intelligence. Integrate ServiceNow ITOM/AIOps solutions with other IT systems and tools. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Develop workflows, scripts, and automation rules to streamline IT operations. Monitor and optimize the performance of ITOM/AIOps solutions. Provide technical support and troubleshooting for ServiceNow ITOM/AIOps applications. Maintain documentation for configurations, processes, and procedures. Stay updated with the latest ServiceNow features and best practices in ITOM and AIOps. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 9 to 12 years of experience in ServiceNow ITOM/AIOps implementation and configuration. Strong understanding of ITOM and AIOps processes and best practices. Proficiency in JavaScript, PowerShell, and other scripting languages. Experience with ServiceNow modules such as Discovery, Event Management, Service Mapping, and Operational Intelligence. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. ServiceNow Certified Implementation Specialist or similar certification is a plus.

About the Role : We are seeking a highly skilled ServiceNow ITOM Developer with a strong background in Event Management. The ideal candidate will have at least 4 years of hands-on experience in ServiceNow ITOM (IT Operations Management) modules, specifically focusing on Event Management and its integration with other ServiceNow modules. You will be responsible for designing, developing, and implementing ServiceNow Event Management solutions that align with our IT infrastructure and support operations. Key Responsibilities : - Design, develop, and implement ServiceNow Event Management solutions to meet business requirements.- Develop and customize Event Management policies, thresholds, and alert rules for automatic event processing.- Work closely with the ServiceNow ITOM team to integrate Event Management with other modules like Incident Management, Problem Management, Change Management, and Discovery.- Troubleshoot and resolve issues related to ServiceNow Event Management, including event rules, alerting, and notification processes.- Perform regular system updates, maintenance, and upgrades of the ServiceNow Event Management platform. - Develop and maintain integrations with monitoring tools to process incoming events into ServiceNow.- Create and maintain technical documentation for all customizations and integrations.- Ensure that the Event Management process is optimized for efficiency, performance, and scalability.- Collaborate with cross-functional teams to ensure effective implementation and alignment with organizational goals.- Participate in on-call support and provide incident resolution related to ITOM and Event Management. Requirements : - Experience : Minimum 4 years of experience in ServiceNow ITOM, specifically in Event Management.- ServiceNow Modules : Hands-on experience in Event Management, Discovery, Service Mapping, and Orchestration.- Strong knowledge of ServiceNow ITOM and its Event Management processes.- Proficiency in ServiceNow Scripting : Client Scripts, Business Rules, UI Actions, UI Pages, Script Includes.- In-depth understanding of event management best practices, including event correlation, suppression, and alert rules.- Integration Experience : Knowledge of integrating ServiceNow Event Management with third-party monitoring tools (e.g., Nagios, Zabbix, SolarWinds, etc.).- Strong experience with ServiceNow API, Web Services, and data integration processes.- Familiarity with ITIL processes and CMDB concepts.- Experience in configuring and customizing ServiceNow Event Management in an enterprise environment.- Ability to work effectively in an agile environment and manage multiple tasks.- Strong communication and problem-solving skills.- Bachelor's degree in Computer Science, Information Technology, or related field.

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Explain the offerings available with ServiceNow ITOM Suite as well as CMDB. Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Apply Agile software development practices for customizations to the platform and applications Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior caregivers through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Responsibilities A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

ServiceNow ITOM Mandatory : Bangalore(weekly 5days WFO) Exp : Relevant 6+ Years ServiceNow ITOM Detailed Skills Requirement 1. ServiceNow Event Management Skills Required Core Skills: Strong understanding of Event Management architecture and data flow in ServiceNow. Experience with event rules, alert correlation, deduplication, suppression rules. Ability to create and manage operational intelligence signals. Integration with monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics, Nagios, Zabbix, Splunk, BMC, etc.). Understanding of SNMP traps, Webhooks, REST APIs, and data ingestion methods. Proficiency in JavaScript for customizing alert actions and logic. Building and tuning service health dashboards (Service Health, Impact Map, Alert Console). Familiarity with ITOM AIOps, ML-based alert correlation, and signal-based health modeling. Preferred Tools/Experience: MID Server configuration for Event ingestion. ITOM Health or Health Log Analytics (if applicable). SCOM or other enterprise-grade monitoring tool integrations. ________________________________________ 2. ServiceNow Discovery Skills Required Core Skills: Deep knowledge of horizontal discovery, credentials management, and CI classification. Configuration of MID Servers, Probes, and Sensors. Scripting expertise for custom patterns, sensor modifications, and data normalization. Strong understanding of protocols: SSH, WMI, SNMP, WinRM, PowerShell. CI Identification and Reconciliation strategies. Working knowledge of Cloud Discovery (AWS, Azure, GCP). Good understanding of firewalls, network topologies, and proxy setups in enterprise environments. Platform Knowledge: CI Class Models and integration with CMDB. CSDM alignment and CMDB health metrics. Discovery troubleshooting using ECC Queue, logs, and MID diagnostic tools. ________________________________________ 3. ServiceNow Service Mapping Skills Required Core Skills: Experience with pattern-based and traffic-based service mapping. Creating, debugging, and extending Service Mapping patterns. In-depth knowledge of: Application stacks (e.g., Web, App, Database) Load balancers, clusters, and middleware Understanding of TCP connections, netstat, process command lines, and configuration files (e.g., plugin-cfg.xml, web.xml, etc.) Ability to define entry points, identifiers, and connection sections. Collaborating with app owners for business service onboarding. Troubleshooting using Pattern Designer, logs, and Discovery Behavior. Advanced Knowledge: Mapping services to Business Applications in CSDM. Layer 2/3 network dependency awareness for service pathing. ________________________________________ 4. General ITOM/Platform Skills (Applicable to All) Hands-on experience in ServiceNow ITOM Workspace. Proficient in JavaScript, JSON, and ServiceNow's script includes. Familiarity with CMDB, CSDM (v3/v4), and CI lifecycle. Experience with Update Sets, Scoped Applications, and Instance Cloning. Good understanding of data governance, compliance, and CMDB health KPIs. ITIL Foundation knowledge (Incident, Change, Problem). ________________________________________ Certification Module Alignment Level Certified System Administrator (CSA) All ITOM modules Entry-level – Required Discovery Implementation Specialist Discovery Intermediate – Strongly Preferred Service Mapping Implementation Specialist Service Mapping Intermediate – Strongly Preferred Event Management Implementation Specialist Event Management Intermediate – Preferred CMDB & CSDM Fundamentals (Training Badge) Discovery, SM Foundation – Required ServiceNow Certifications – Recommended