Job
Description
You will be joining Quess IT Staffing as a ServiceNow ITOM/HAM/SAM Specialist with a focus on optimizing IT asset management processes and enabling seamless IT operations through ServiceNow. With over 6 years of hands-on experience, you will play a critical role in implementing, configuring, and managing IT Operation Management, Hardware Asset Management (HAM), and Software Asset Management (SAM) modules. Your responsibilities will include: - Leading ServiceNow ITOM implementations with a focus on Discovery Setup, configuration of discovery schedules, troubleshooting discovery issues, and designing/distributing patterns for accurate data collection. - Configuring, customizing, and maintaining Hardware Asset Management (HAM) module, including asset lifecycle automation, asset procurement, inventory management, reconciliation, retirement, and audits. - Implementing and managing Software Asset Management (SAM) processes ensuring compliance, software usage tracking, license management, and lifecycle automation. - Developing, maintaining, and optimizing CMDB, aligning with Common Service Data Model (CSDM) standards to ensure accurate and trusted configuration data. - Designing and maintaining dynamic dashboards and reports related to ITOM, HAM, and SAM for stakeholders and management. - Extensive platform scripting expertise using Business Rules, Client Scripts, GlideAjax, Scheduled Jobs, and UI policies for automation and enhancing workflows. - Integrating ServiceNow ITOM, HAM, and SAM modules with third-party systems via REST/SOAP APIs, Connectors, and Webhooks for seamless data exchange. - Troubleshooting, debugging, and resolving issues related to ITOM, HAM, SAM, CMDB, and integrations. - Strong understanding and alignment with ITSM processes such as Incident, Change, and Problem Management to ensure smooth workflow integration. - Collaborating with cross-functional teams including IT, Security, Procurement, and Finance to improve asset and operation management processes. - Providing technical guidance, best practices, and mentoring junior team members. Required Skills & Qualifications: - Minimum 6+ years of experience working primarily on ServiceNow ITOM, HAM, and SAM modules. - Proven hands-on experience with Discovery configuration, scheduling, troubleshooting, and pattern design. - Solid understanding and experience managing Hardware Asset Management (HAM) and Software Asset Management (SAM) processes in ServiceNow. - In-depth knowledge of CMDB management and familiarity with CSDM framework. - Strong scripting skills in JavaScript for ServiceNow platform: Business Rules, Client Scripts, GlideAjax, UI policies, and Scheduled Jobs. - Experience integrating ServiceNow with external systems using REST APIs, SOAP, IntegrationHub Connectors, and Webhooks. - Familiarity with ITSM processes (Incident, Change, Problem) and ServiceNow ITSM modules. - Strong analytical and problem-solving skills with the ability to troubleshoot complex platform and integration problems. - Excellent communication and stakeholder management abilities. - Ability to work independently and in a team, managing multiple priorities. Preferred Certifications: - ServiceNow Certified Implementation Specialist - Discovery - ServiceNow Certified Implementation Specialist - Hardware Asset Management (HAM) - ServiceNow Certified Implementation Specialist - Software Asset Management (SAM) - ITIL Foundation Certification (advantageous) Additional Competencies: - Experience with Automation using Flow Designer and IntegrationHub. - Knowledge of SCCM or other asset discovery tools integration. - Understanding of Cloud Asset Management (cloud subscriptions, SaaS) is a plus. - Exposure to Agile Development Methodologies.,
