ServiceNow ITOM Consultant

Job Title:

Location:

Experience:

Job Summary

ServiceNow ITOM Consultant

technical consultant

Key Responsibilities

• Deliver client projects in an Agile environment.
• Serve as Technical Consultant for ServiceNow ITOM modules: CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management.
• Provide hands-on development including creation, configuration, and customization of patterns, discovery schedules, event rules, application fields, business rules, client scripts, user roles/groups, and access controls.
• Develop integrations with existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs.
• Integrate ITOM modules with enterprise monitoring tools, automation alerts, and application management tools using plugins and APIs.
• Apply ServiceNow Sys Admin knowledge and best practices.
• Ensure high availability and disaster recovery across multi-data centre deployments.
• Strong understanding of ServiceNow CMDB and CSDM data model.
  

Required Skills

• ServiceNow ITOM: CMDB, Discovery, Event Management, Cloud & Hardware Asset Management.
• ServiceNow scripting, workflow configuration, business rules, client scripts, and role/access management.
• Integration experience with enterprise monitoring and ITOM tools via APIs and plugins.
• Knowledge of multi-data centre deployment, disaster recovery, and high availability.
• Understanding of CSDM data model and CMDB best practices.
• Agile methodology experience.
  

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical, problem-solving, and operational experience.