ServiceNow Consultant - JL5

Responsibilities :

Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs. ? Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management. ? Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed. ? Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications. ? Provide ongoing support and maintenance for ServiceNow ITOM solutions. ? Document technical specifications, processes, and procedures for ServiceNow ITOM solutions. ? Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams ? Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices ? Maintain expert knowledge of the ServiceNow ITOM / CMDB Products Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM. ? Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution ? Collaborate with internal business stakeholders to write/estimate stories ? Oversee developers work, and own overall quality and delivery of development ? Capable of executing hands-on development for stories that cannot be delegated ? Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required ? Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges ? Provide mentorship to developers and platform engineers on technical design standards and best practices.

Additional Responsibilities:

Required Knowledge of ServiceNow CMDB Architecture ? 5+ years working on the ServiceNow platform preferably in global implementation projects ? Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration) ? Strong knowledge of JavaScript, HTML, CSS, and other web development technologies. ? Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript ? Experience integrating with tools to federate data into the CMDB ? Expert in IT Asset Management Lifecycle processes (including hardware and software) ? Good interpersonal skills, including collaboration, communication, relationship building, and negotiation ? Intermediate Windows and Unix administration skills ? Expert in IT Asset Management process & operational delivery ? Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage. ? Familiarity with the following concepts: XML, JSON/script language, database. ? Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers ? Familiar with Cloud environment like AWS, Azure etc. ? Ability to work independently and as part of a team. ? Excellent problem-solving, analytical, and communication skills. ? ServiceNow Certified Implementation Specialist Event Management ? ServiceNow Certified Implementation Specialist Service Mapping ? ServiceNow Certified Implementation Specialist Discovery. ? ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance. ? Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details. ? Scripting capabilities such as JavaScript, jelly, SQL ? Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Technical and Professional Requirements:

Primary skills:Technology- Infra_ToolAdministration-ITSM- ServiceNow,Technology- Infra_ToolAdministration-ITSM- ServiceNow-CSM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-HRSD,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITAM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITBM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITOM