Job
Description
As a ServiceNow ITOM professional, you will play a crucial role in assessing and optimizing the Configuration Management Database (CMDB) setup. Your responsibilities will include identifying gaps, delivering best practices, and providing a prioritized remediation plan to enhance CMDB health and scalability. This onsite contract role requires deep expertise in ServiceNow ITOM, particularly in CMDB and Discovery. Responsibilities: - Conduct a comprehensive assessment of the existing ServiceNow CMDB setup to evaluate its structure, data quality, and operational efficiency. - Identify key gaps and inefficiencies in the current CMDB configuration and processes. - Deliver prescriptive guidance and best practices to improve CMDB health, accuracy, and scalability. - Develop and present a prioritized remediation plan to address identified gaps and enhance CMDB performance. - Provide hands-on support for CMDB maintenance, including data cleansing, normalization, and reconciliation. - Configure and optimize ServiceNow Discovery to ensure accurate and automated population of CMDB data. - Collaborate with stakeholders to align CMDB processes with business and IT requirements. - Document assessment findings, remediation plans, and technical configurations for future reference. - Ensure adherence to ServiceNow ITOM best practices and industry standards. Additional Responsibilities for ITOM Principal Consultant: - Lead the engagement, providing strategic oversight and guiding the Senior Consultants. - Facilitate workshops and stakeholder meetings to align on CMDB objectives and remediation strategies. - Drive the implementation of complex remediation actions, including advanced Discovery and integration configurations. - Mentor and support the Senior Consultants in technical and process-related activities. - Act as the primary point of contact for escalations and high-level decision-making. Qualifications for ITOM Senior Consultant: - Minimum of 6 years of hands-on experience with ServiceNow ITOM, with extensive expertise in CMDB and Discovery implementations. - At least 6 years of overall experience in IT Operations or related fields. - Demonstrated leadership in ITOM engagements, including managing teams and driving strategic outcomes. - Advanced knowledge of ServiceNow ITOM integrations with external systems using REST/SOAP APIs or MID Servers. - Proven ability to lead workshops, facilitate stakeholder alignment, and present remediation strategies to senior leadership. - Experience mentoring team members and guiding complex CMDB remediation projects. - Strong project management skills to oversee the engagement and ensure timely delivery of objectives. Additional Requirements for Both Roles: - Ability to work onsite in Coimbatore for the duration of the contract (3 to 6 months). - Hands-on experience as a CMDB and Discovery Administrator in enterprise environments. - Familiarity with ITIL processes (e.g., Configuration Management, Asset Management). - ServiceNow certifications (e.g., Certified System Administrator, ITOM Implementation Specialist) are highly preferred. - Ability to work collaboratively in a fast-paced, high-pressure environment. - Strong documentation skills to produce assessment reports, remediation plans, and technical guides.,
