ServiceNow ITOM Developer

mportant Note (Please Read Before Applying)

🚫 Do NOT apply if:

• You have less than 7 ServiceNow ITOM Developer experience.
• You do not have hands-on ITSM,ITOM,CMDB, integration experience.
• You are on a notice period longer than 15 days.
• You are looking for remote only (role is

  hybrid in Kochi

  ).
• You are a fresher or from unrelated backgrounds (e.g., Java-only, Testing-only, Support).

ALL criteria

Job Title:

Location:

Experience:

Employment Type:

Notice Period:

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Responsibilities

· Design, deploy, and managed Discovery and Service Mapping solutions for both on-premises and cloud resources

· Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers

· Define, create, and manage Service Mapping infrastructure, including patterns

· Provide Governance to ensure the integrity of Discovery and Service Mapping

· Develop, document, implement, and maintain Discovery and Service Mapping governance processes, procedures, and policies

· Create and maintain Discovery-related and Service Mapping-related documentation

· Design, develop, and deploy new Discovery or Service Mapping functionality

· Ensure that Discovery and Service Mapping are performing as expected

· Ensure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data population

· Ensure Service Mapping meets is requirements, including CMDB data population

· Define, create, and monitor Discovery / Service Mapping health reports and dashboards

· Identify, investigate and resolve Discovery and Service Mapping issues

· Design and deploy Discovery and Service Mapping Integrations

· Design, implement, and manage Discovery and Service Mapping integrations with other systems

· Ensure that Discovery and Service Mapping are aligned with other methods of populating the CMDB

Required Qualifications

· Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, and how each should populate the CMDB

· 5+ years' hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery

· ServiceNow Cloud Discovery experience should include Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.

· Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies and related documentation

· Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules

· Experience designing and implementing MID-Servers for ServiceNow Discovery

· Experience creating / updating ServiceNow Discovery IP ranges and schedules

· Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)

· Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST

· System administration experience using SHELL/BASH and / or PowerShell

· Familiarity with XML and JSON/script language concepts

· Strong analytical and problem-solving ability

· Strong interpersonal skills

· Proven self-starter who is resourceful, takes the initiative, and sees it through

· Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group

· ServiceNow CSA or ITOM certifications

· ServiceNow Discovery Fundamentals