ServiceNow ITAM/ITOM

As a Senior Consultant, you would be expected to perform the following activities:

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  Work with Client’s SAM/ITAM stakeholders to establish a SAM Governance framework, including recommended Key Risk Indicators (KRIs)
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  Work on Service Catalog and Product Models to build an App store in ServiceNow for requesting softwares
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  Work on automating the software distribution and integrating with Software App Store
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  Work with the SAM/ITAM team, Steering Committee, and ITAM stakeholders to outline the strategic roadmap for ITAM
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  Work on CMDB tool such as ServiceNow to pull data exports, create dashboards, update data attributes using admin access
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  Interview Client infrastructure owners to understand the current IT Infrastructure tools that support both ITAM and Cybersecurity functions
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  Work with the SAM team to outline the policies and standards that align with the goals of the Steering Committee
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  Analyze CMDB data to assess completeness and accuracy of CMDB data
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  Work with the Deloitte teams (US and member firms) to create work-products as per their requirements
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  Demonstrate commitment and focus on quality of deliverables
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  Demonstrate flexibility to work for extended hours to complete high-priority deliverables
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  Strong analytical and problem-solving skills required with preferred knowledge of MS office tools such as MS Excel, MS PowerPoint and MS Visio.
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  Strong communication skills with an ability to interact with global teams

Required:

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  5 - 8 years of ServiceNow platform administration & Development experience
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  Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment.
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  Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5
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  Well versed with various ServiceNow products & platform capabilities.
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  Hands-on experience on at least two service now modules (ITSM, ITAM, ITOM, SAM, HAM, CMDB, etc.)
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  Automate administrative & operational, CMDB/Discovery tasks, MID Server administration

Preferred:

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  ServiceNow Certified System Administrator (CSA)
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  CIS – Software Asset Management