ServiceNow HRSD Principal Technical Consultant

Mid–Senior Level • Remote (India) • Full Time

Apricot Jam is a U.S based consulting and technology company working with Fortune 500 clients worldwide. We build next generation enterprise solutions that blend AI, automation, and software craftsmanship — all powered by a culture that prioritizes people, curiosity, and growth.

We empower smart, driven, and creative professionals to shape the future of enterprise tech. Our teams operate across Europe, the U.S., and Asia, delivering impactful work in an environment defined by collaboration, ownership, and continuous learning.

🧩 Role Overview

ServiceNow HRSD Principal Technical Consultant

This role is hands on, technical, and influential. You will collaborate with business process consultants, architects, and client stakeholders while leading development and implementation efforts across complex HRSD initiatives.

💼 What You’ll Do

• Lead the design, configuration, and development of HRSD solutions within the ServiceNow platform

• Translate business requirements into technical architectures, data models, and workflows

• Build and customize HR Case Management, Knowledge, Employee Center, Lifecycle Events, and HR Integrations

• Develop custom applications, scripting (client/server), UI policies, and automation logic

• Integrate HRSD with external HR systems (Workday, SAP SuccessFactors, Oracle, etc.)

• Conduct technical workshops, solution demos, and architecture reviews

• Ensure platform performance, maintainability, and best practice alignment

• Mentor junior developers and support knowledge sharing within the team

• Collaborate with multi regional teams across Europe and the U.S.

🎯 Requirements

• 3–7 years of ServiceNow experience (HRSD focus strongly preferred)

HRSD data model, configuration, and developer-level capabilities

• Proficiency in JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and platform automation

• Hands on experience implementing HR Case Management, Knowledge, Lifecycle Events, or Employee Center

• Ability to translate business processes into scalable digital workflows

• Strong English communication skills (client-facing role)

• Relevant ServiceNow certifications a strong plus:

– CSA, CAD

– CIS HRSD (highly desirable)

– ITSM, ITAM, CSM, or App Engine certifications are a bonus

• Experience with Workday, SuccessFactors, Salesforce, or other HR systems is desirable

Desirable: Japanese language proficiency (spoken/written) 🇯🇵

🌟 Why Join Apricot Jam

• Build high impact solutions for U.S. enterprise clients

• Work with a global, senior ServiceNow team known for technical excellence

• Enjoy a culture that values people first — collaboration, trust, and growth

• Opportunities for certifications, career advancement, travel, and leadership development

• Competitive compensation aligned with experience and value

If you’re passionate about ServiceNow, love solving complex problems, and want to work with a world class team that values innovation and autonomy — we’d love to meet you. ✨