ServiceNow HRSD Admin

Job Summary:

We are looking for skilled ServiceNow HRSD Configurators & Admins to support and enhance our ServiceNow Human Resources Service Delivery (HRSD) implementation. You will be responsible for configuration, customization, and administration of the ServiceNow HRSD module to streamline HR processes, improve employee experience, and ensure platform efficiency.

Key Responsibilities:

• Configure and customize the HRSD module in ServiceNow, including Case & Knowledge Management, Employee Service Center, and Lifecycle Events.
• Maintain and support HR Service Catalogs, workflows, forms, and integrations.
• Perform platform administration tasks: user management, roles/permissions, data management, system health checks.
• Develop and maintain HR workflows and business rules aligned with organizational HR policies.
• Collaborate with HR, ITSM, and other business teams for requirement gathering, impact analysis, and solution design.
• Conduct regular platform maintenance, updates, and support issue resolution.
• Support ServiceNow upgrades, patches, and testing for HRSD components.
• Create and maintain technical documentation and training materials.
• Ensure platform compliance with data privacy and security standards, especially related to employee data.

Required Skills & Experience:

• 3+ years of experience with ServiceNow HRSD module (Configuration/Admin).
• Strong understanding of HR service delivery processes and best practices.
• Hands-on experience in configuring case management, knowledge base, service catalogs, and lifecycle events.
• Proficiency in ServiceNow Studio, Flow Designer, Script Includes, UI Policies, ACLs.
• Familiarity with Scoped Applications in ServiceNow.
• ServiceNow Certified System Administrator (CSA) – Required.
• ServiceNow HRSD Implementation Specialist – Preferred.
• Good analytical, communication, and stakeholder management skills.

Nice to Have:

• Experience integrating HRSD with third-party HR platforms (e.g., Workday, SAP SuccessFactors).
• Familiarity with Employee Experience Portal (Service Portal) customization.
• Exposure to other modules like ITSM, CSM, or GRC.
• Knowledge of Agile/Scrum methodologies.