ServiceNow Developer

We are seeking an experienced ServiceNow Technical Lead / Senior Developer to lead development efforts, mentor junior team members, and deliver robust and scalable solutions on the ServiceNow platform. This is a dual role combining technical leadership with hands-on development, ideal for professionals who thrive on end-to-end ownership of platform enhancements and continuous improvement.

Job Qualifications

• 7–10 years of total IT experience with at least 4+ years of hands-on ServiceNow development
• Strong experience with ServiceNow modules such as ITSM, CMDB, ITOM, HRSD
• Proven ability to lead module/component delivery with hands-on expertise
• Proficiency in scripting, configuration, customization, and third-party API integrations
• Exposure to AI/ML-based solutions or Agentic AI within the ServiceNow ecosystem is a plus
• Strong understanding of development standards, release management, and code optimization
• Ability to translate functional requirements into detailed technical specifications
• Experience in mentoring junior developers and conducting code reviews
• Excellent communication, troubleshooting, and stakeholder collaboration skills ServiceNow

Job Responsibilities

• Act as a senior developer and deliver high-velocity, high-quality development on the ServiceNow platform
• Lead configuration, customization, and development of ServiceNow applications/modules (e.g., ITSM, ITOM, HRSD)
• Own and manage the delivery of specific modules or components on assigned projects
• Convert functional requirements into scalable technical solutions and provide accurate effort estimates
• Serve as the go-to person for technical issues and troubleshooting across ongoing ServiceNow initiatives
• Collaborate closely with architects, business analysts, QA teams, and clients to ensure solution alignment
• Conduct code reviews, enforce development standards, and optimize application performance
• Develop and manage integrations with third-party systems and APIs
• Mentor junior developers and promote best practices in ServiceNow development and deployment
• Contribute to platform innovation by identifying gaps and suggesting improvements
• Maintain accurate and comprehensive technical documentation
• Act as a backup to the Solution Architect in supporting design and other architectural tasks
• Experience with or interest in AI-driven ServiceNow solutions is desirable