ServiceNow Developer

About Us:

Narwal, with its Global Delivery Model, strategically expands its reach across North America, the United Kingdom, and an offshore development centre in India. Delivery cutting edge AI, Data and Quality Engineering solutions and consistently surpassing expectations, Narwal has achieved remarkable triple-digit growth rates year after year, earning accolades such as Inc. 5000, Best IT Services Company, Best Data Technology Company, and Partner of the Year with Tricentis.

Our Vision

To be an expert in AI, Data and Quality Engineering transformations, bold in our thinking and authentic in our relationships.

About the Role

Join a fast-growing team driving digital transformation and cybersecurity innovation for a leading healthcare technology services organization. The program focuses on advancing medical device connectivity, cyber risk management, and operational excellence through a modern, cloud-based application ecosystem built on ServiceNow and Azure.

As a ServiceNow Developer, you’ll play a critical role in building, configuring, and optimizing applications that support key operational and cybersecurity functions. You’ll work in a dedicated ServiceNow instance, developing custom modules, integrations, and workflows similar to those in the company’s enterprise instance—enhancing visibility, automation, and performance across the platform.

Key Responsibilities

• Design, develop, configure, and maintain custom applications, workflows, business rules, client scripts, UI policies, and integrations within the ServiceNow platform.
• Build and enhance scoped applications to meet business and operational requirements.
• Develop backend logic using Glide APIs and JavaScript, ensuring performance-efficient and scalable solutions.
• Integrate ServiceNow with other enterprise systems and data sources using REST, SOAP, and MID Server integrations.
• Collaborate closely with functional and global distributed teams following Agile methodologies.
• Ensure adherence to coding standards, performance benchmarks, and best practices for maintainability.
• Work with CMDB and Discovery teams as needed to support related configurations and data integrity.
• Participate in code reviews, sprint planning, and continuous improvement initiatives.
• Support troubleshooting, debugging, and performance optimization efforts.

Required Skills & Experience

• 6–9 years of hands-on experience in ServiceNow development and configuration.
• Proven ability to build, customize, and maintain ServiceNow applications and modules.
• Strong understanding of ServiceNow architecture, ITSM, ITOM, and CMDB modules.
• Experience with ServiceNow integrations (REST, SOAP, MID Server).
• Experience with Scoped Application Development and backend scripting using Glide API / JavaScript.
• Working knowledge of Agile development and collaboration within global teams.
• Awareness of application performance optimization and efficient coding practices.

Preferred Skills

• Exposure to Field Service Management (FSM) module.
• Understanding of Domain Separation in enterprise-level implementations.
• Basic knowledge of CMDB/Discovery concepts (secondary focus).
• ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification.

Qualifications

B. E / B. Tech / MCA

Why Narwal?

• Opportunity to shape the future of a rapidly growing company.
• Competitive salary and benefits package.
• A supportive and inclusive company culture.
• Collaborative and innovative work environment.
• Access to professional development and growth opportunities.
• Certified as a Great Place to Work
• Fully Remote Organization

Narwal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.For more information please visit: https://www.narwalinc.ai