68 Servicenow Csm Jobs - Page 2

As a ServiceNow Developer with 5+ years of experience, your role will involve the following responsibilities: - Designing and developing solutions using ServiceNow CSM modules such as Case Management, Agent Workspace, Virtual Agent, and Knowledge Management. - Customizing ServiceNow applications and facilitating the rollout of new modules and applications. - Developing and maintaining workflows, business rules, client scripts, UI policies, data policies, and integrations. - Collaborating with stakeholders to gather requirements and translating them into technical solutions. - Integrating ServiceNow with external systems using REST and SOAP APIs. - Working closely with QA and ServiceNow admin...

As a Developer - CSM, you will serve as the subject matter expert in ServiceNow CSM platform, Service portal, integrations, reporting, and best practices. Your role will involve designing, developing, and supporting ServiceNow CSM solutions, Service portal, reporting, and integrating ServiceNow CSM with other applications. Additionally, you will provide consultation to customer users on technologies, data, and processes. Key Responsibilities: - Design, develop, and support ServiceNow CSM solutions, Service portal, reporting, etc. - Design, develop, and support integration between ServiceNow CSM and other applications - Provide consultation to customer users on technologies, data, and process...

Seeking a ServiceNow Product Owner/BA with 9–15 yrs exp in Telecom B2B. Must have ServiceNow (ITSM/ITOM/TMT/OMT), Agile/CSPO skills, and experience with global stakeholders, ideally in Europe For more information Contact diksha@genesishrservices.in

As a ServiceNow CSM Business Analyst with 10 to 13 years of experience, your role will involve leading the analysis and documentation of business requirements for ServiceNow CSM and PPM solutions. You will oversee the development and implementation of business processes to enhance operational efficiency and provide expert guidance on ServiceNow CSM functionalities to optimize customer service management. Collaboration with cross-functional teams to ensure alignment of business objectives and technical solutions will be essential. Your keen analytical skills will be utilized to analyze and interpret data to identify trends and opportunities for process improvements. Key Responsibilities: - Le...

Total yrs of Exp: 8+ Relevant Exp: 6+ Primary Skills: ServiceNow CSM Key Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Provide expertise in the customization and configuration of ServiceNow, ensuring optimal performance and user experience. Lead and mentor junior developers, fostering a collaborative and knowledge-sharing environment within the team. Stay current with industry's best practices and emerging trends in ServiceNow development, recommending and implementing improvements as nece...

Company: Our client is a global consumer health leader that recently became an independent entity, formerly part of a Fortune 100 healthcare conglomerate. With well-known brands in over 165 countries, the company is focused on innovation, wellness, and high-impact work across every region. This is an exciting opportunity to contribute to a purpose-driven organization that emphasizes global collaboration and continuous improvement. Job Title - ServiceNow Business Analyst Location - Remote India Role Type - Contract (1-year) Must Have Skills: 5+ years of experience in business analysis, with a focus on Supply Chain IT and ServiceNow CSM Proven background supporting ServiceNow implementations, ...

As an experienced ServiceNow CSM Developer at our company, you will be a key contributor to platform enhancements and play a crucial role in building scalable, enterprise-grade solutions. Your expertise in Customer Service Management (CSM), Service Portal, integrations, and reporting will be highly valued. - Develop and maintain CSM solutions, portals, and dashboards - Integrate ServiceNow CSM with external systems - Provide expert consultation on ServiceNow technologies and data flows - Lead CSM module support, enhancements, and customizations - Configure workflows and troubleshoot platform issues - Coordinate between technical teams and stakeholders - Manage releases, break fixes, testing,...

As a ServiceNow Customer Service Manager & Field Service Operations Consultant, your role will involve implementing and optimizing Customer Service Management (CSM) and Field Service Operations solutions. You should have a strong expertise in ServiceNow CSM and Field Service Operations modules. Key Responsibilities: - Implement and configure ServiceNow CSM and Field Service Operations modules - Design and develop workflows, business rules, and integrations - Collaborate with stakeholders to gather requirements and define business processes - Provide technical leadership and guidance to junior team members - Troubleshoot technical issues and optimize system performance - Develop technical doc...

ServiceNow Architect CSM (Pre-Sales & Post-Sales) Location: Mohali, India | Full-time, On-site Shift: 4 pm-1 am Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design Lead the architecture and...

About Ensono Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and man...

We are seeking a highly skilled ServiceNow CSM Developer with strong QA experience to join our team developing, and implementing solutions on the ServiceNow CSM platform while also managing end-to-end QA activities such as test planning, scripting, execution, and defect tracking The ideal candidate will have over 5 years of experience in ServiceNow development, including scripting with JavaScript and Glide APIs, and working with REST/SOAP integrations Knowledge of automated testing tools like ATF, familiarity with Agile/Scrum, and ServiceNow certifications are a plus Location -Remote, Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

We are seeking a highly skilled ServiceNow CSM Developer with strong QA experience to join our team developing, and implementing solutions on the ServiceNow CSM platform while also managing end-to-end QA activities such as test planning, scripting, execution, and defect tracking. The ideal candidate will have over 5 years of experience in ServiceNow development, including scripting with JavaScript and Glide APIs, and working with REST/SOAP integrations. Knowledge of automated testing tools like ATF, familiarity with Agile/Scrum, and ServiceNow certifications are a plus. Location - Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote,Delhi NCR

Hiring for ServiceNow Architect CSM (Pre-Sales & Post-Sales) Experience: 8 Years - 12 Years Location: Mohali, Punjab Mode: Full-time, On-site Timings: 4pm-1 am (Home drop for Females); 5 days working Budget: 25 LPA - 35 LPA Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experien...

Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Ma...

As a ServiceNow CSM Architect, your role will involve leading the design and implementation of Customer Service Management (CSM) solutions, with a focus on Now Assist, Virtual Agent, Service Operations Workspace (SOW), and Agentic AI use cases. You will be responsible for defining the technical architecture, ensuring platform scalability, and driving innovation through AI-powered workflows. **Key Responsibilities:** - Architect and lead end-to-end implementation of ServiceNow CSM, including case management, account/contact models, and omni-channel support. - Design and deploy Now Assist and Virtual Agent experiences tailored to customer service workflows. - Integrate Agentic AI features into...

As a ServiceNow Sr. Developer (CSM), your role involves collaborating with stakeholders to understand business requirements and translating them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Your expertise in customizing and configuring ServiceNow will ensure optimal performance and user experience. Additionally, you will lead and mentor junior developers to foster a collaborative and knowledge-sharing environment within the team. Staying current with industry best practices and trends, you will recommend and implement improvements as necessary. Collaborating with cross-functional ...

Job Position: ServiceNow CSM/ITSM Job Type: Permanent Location: Hyderabad Experience: 6+ to 12+ Years Must have: ServiceNow CSM + ITSM ServiceNow ITIL/ITSM expert. The candidate will be responsible for the analysis of business process maps and requirements, admin, maintenance and support of existing processes and functionality, and development of new processes according to ITSM best practices and using ServiceNow. Requirements: ServiceNow Implementation Specialist (CIS ITSM), Admin (CSA), and Developer (CAD). Certified on at least 1 ServiceNow Mainline certifications, e.g. CMDB, Discovery, Event, Workspace, etc. Knowledge of ITIL methodologies and processes. Experience in Asset management an...

Job Role: Servicenow FSM/CSM Developer Location: Hyderabad Exp*- 8-10 Years Must-Have** 8-10 years of hands-on experience in ServiceNow Development and 2-3 years of experience in implementation of CSM amd FSM As a ServiceNow Lead, you design, configure, script, and be responsible for the technical solution on the ServiceNow FSM and CSM in order to ensure a successful deployment. You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution At least 2-3 years of experience in implementing ServiceNow FSM projects Certification: Certified Implementation Specialist CSM/FSM certification Certificati...

Role & responsibilities Australian timings until 30 th September Need a Subject Matter Expert from our ServiceNow partner to assist our team with the CSM Service Bridge design for the project. While our team has made some progress, this is our first time working with this specific functionality. Given the customer's limited knowledge on service Bridge, having expert assistance would mitigate project risks and ensure a robust design.

You are invited to join our team at Themesoft as a ServiceNow CSM & Order Management Specialist. In this role, you will utilize your expertise to implement and configure ServiceNow Customer Service Management (CSM) and Order Management applications. Your contributions will be instrumental in driving business outcomes and ensuring exceptional customer experiences. To excel in this position, you should possess the following qualifications: - A minimum of 3 years of practical experience working with ServiceNow CSM and Order Management modules. - Profound knowledge of customer service processes and order lifecycle management. - Proficiency in ServiceNow configuration and customization, including...

You will be working at StatusNeo, a company dedicated to redefining business operations through digital transformation using cutting-edge technologies and innovative strategies. StatusNeo values diversity, inclusivity, and a great work culture, providing a platform for professional growth and development. As a ServiceNow Practice Lead based in Gurugram, you will be responsible for leading the successful delivery of ServiceNow solutions across various domains such as ITSM, CSM, HRSD, ITAM, ITOM, Sec-Ops, and GRC. This role requires a hands-on leader with extensive experience in ServiceNow platform development, implementation, and architecture, as well as a strategic mindset to create scalable...

As a Developer - CSM, you will be the subject matter expert in ServiceNow CSM platform, Service portal, integrations, and reporting. Your role involves designing, developing, and supporting ServiceNow CSM solutions and integrations with other applications. You will provide consultation to customer users on technologies, data, and processes. Key responsibilities include serving as a key team member in the ServiceNow CSM support team, supporting and enhancing the ServiceNow CSM module, leading effective communication between technical teams and stakeholders, designing, developing, troubleshooting, debugging, and deploying technical solutions. You will manage break fixes, enhancement requests, ...

You will be responsible for designing and developing solutions using ServiceNow CSM modules such as Case Management, Agent Workspace, Virtual Agent, and Knowledge Management. Your role will involve customizing ServiceNow applications, facilitating the rollout of new modules and applications, and maintaining workflows, business rules, client scripts, UI policies, data policies, and integrations. Collaboration with stakeholders to gather requirements and translate them into technical solutions will be a key aspect of your job. You will also be required to integrate ServiceNow with external systems using REST and SOAP APIs. Working closely with QA and ServiceNow administrators to ensure timely ...

Implement and configure ServiceNow Customer Service Management (CSM) modules. Build case/incident workflows, portals, and integrations. Ensure process automation, platform optimization, and seamless customer experience. Required Candidate profile 5–10 years of ServiceNow with expertise in CSM. Skilled in case management, portals, integrations, and workflow automation. Strong scripting and communication skills to support business and customer

Please Share Your Updated Resumes to mmani@mergencorp.com or ajay.jakkarigari@gmail.com Exp:8+yrs Rel:6+yrs in CSM Work Mode: Hybrid/Office Location: Pan India Technical skills: (ServiceNow CSM Developer + Custom App ) • Develop and implement ServiceNow CSM solutions in alignment with client needs. • Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain. • Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules. • Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes. • Provide advanced support for ServiceNow CSM, including troub...