68 Servicenow Csm Jobs - Page 3

As a ServiceNOW CSM at AGM Infra Solutions, you will be responsible for managing and supporting ServiceNOW Customer Service Management (CSM) applications. This full-time role, based in Bangalore with some work-from-home flexibility, requires expertise in configuring features, providing technical support, and collaborating closely with clients. Your main tasks will involve understanding client requirements, developing configurations, resolving issues efficiently, and ensuring the optimal utilization of ServiceNOW capabilities. To excel in this role, you should have at least 5 years of experience in ServiceNOW CSM, possess strong knowledge of IT Service Management (ITSM) processes and tools, a...

You are a highly experienced and technically proficient Senior ServiceNow Engineer with deep expertise in ServiceNow CSM (Customer Service Management) and ideally FSM (Field Service Management). As the primary technical lead, you will take ultimate IT responsibility for the ServiceNow platform from development and implementation to ongoing support. Your role involves engaging with the business, defining solution blueprints, developing and maintaining customizations and integrations, managing the technical product lifecycle, and acting as a true product owner with a blend of deep technical and applied business process Responsibilities : - Act as the ultimate IT responsible for the ServiceNow ...

Technical Skills: Triaging : Prioritize and manage the resolution of defects identified during testing. Defect Resolution: Work closely with IT & business teams to address and resolve defects in a timely manner. Able to assess the feasibility, impact and effort for change requests from the business stakeholders. Job Description: Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle. Flexible working hours to work either in AP, EU or US timezone Responsibility: Good communication in English (both written and spoken) Experience in requirements gathering. Facilitate requirements discussion to ensure business understands the c...

As a ServiceNow Functional Architect at Proximus GCC, Bengaluru, India, your role involves collaborating with stakeholders to understand business requirements and translating them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Additionally, you will debug performance issues and provide fixes, coordinate with the Product Owner for deliverables and task prioritization, and prepare runbooks for releases. Your responsibilities also include providing expertise in customizing and configuring ServiceNow for optimal performance and user experience. As a Technical Lead, you will lead and men...

As a ServiceNow Functional Architect at Proximus GCC in Bengaluru, India, with over 10 years of total experience and at least 8 years of ServiceNow expertise, your primary responsibility will be to collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Additionally, you will debug performance-related issues and provide fixes, coordinate with the Product Owner for deliverables, prioritize tasks, and prepare runbooks for releases. Your role will also involve providing expertise in customizing and configuring ...

As a QA Tester for the Customer Service Management (CSM) Project at APN Consulting, you will play a crucial role in ensuring the functionality of CSM meets the specified requirements. Your key responsibilities will include developing and executing test plans and scripts, collaborating with developers and architects to identify and track defects, thoroughly testing API integration and Now Assist AI, as well as participating in regular stand-ups to provide feedback on QA progress. To excel in this role, you should have 2-4+ years of QA testing experience, with a preference for experience in ServiceNow CSM or healthcare projects. A strong knowledge of API testing and integration validation is e...

You are a highly skilled ServiceNow CSM Senior with a proven track record of delivering successful ServiceNow projects, focusing on Customer Service Management (CSM). Your responsibilities include leading the implementation and customization of ServiceNow CSM solutions, providing technical guidance to junior team members, and ensuring the successful translation of business requirements into technical solutions within the ServiceNow platform. Additionally, you will be involved in platform development, integration development, customization and configuration, ServiceNow administration, platform upgrades and patching, quality assurance and testing, documentation, problem resolution, continuous ...

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration ...

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration ...

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration ...

Looking for expert in any ONE of the following skills ServiceNow Architect ServiceNow Lead ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer ServiceNow BPM ServiceNow ITOM

Design & Development of ServiceNow applications. • HRSD • CSM • SPM • CSM + Custom Apps • ITSM + Integration • ITOM + CMDB • Now Assist Developer • Platform Architect

Candidates must have experience in any ONE of the following ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer/Admin ServiceNow Architect ServiceNow BPM ServiceNow ITOM

Job Description Role ServiceNow CSM Developer Required Technical Skill Set ServiceNow, CSM Modules, Java/Javascript Desired Experience Range 4 to 9 years Location of Requirement India Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience supporting Customer Service organizations (4+ years) Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and cust...

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature developmen...

We are looking for passionate and skilled ServiceNow CSM Developers with 7+ years of total experience and 5+ years of relevant hands-on expertise in Customer Service Management. Key Responsibilities: 1. Design, develop, and support ServiceNow CSM solutions, including Service Portal , Reporting , and Integrations . 2. Serve as a key contributor in ServiceNow CSM support and enhancement projects. 3. Work closely with stakeholders to translate business needs into functional and technical solutions. 4. Troubleshoot, debug, and deploy CSM modules effectively. 5. Support Configuration , Workflow Management , System Maintenance , and Release Management . 6. Stay updated with Industry Trends to impl...

SME in ServiceNow CSM, integrations, portal, and reporting. Skilled in design, support, troubleshooting, and lifecycle management. Strong communicator and agile in evolving tech trends. Pan India Location Mail:kowsalya.k@srsinfoway.com

Exp:8+yrs Rel:6+yrs Work Mode: Hybrid/Office Location: Pan India Technical skills: (ServiceNow CSM Developer + Custom App ) • Develop and implement ServiceNow CSM solutions in alignment with client needs. • Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain. • Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules. • Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes. • Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis. ServiceNow Scripting • Development & implementa...