Business Analyst

Technical Skills:

• Triaging

  : Prioritize and manage the resolution of defects identified during testing.

• Defect Resolution:

  Work closely with IT & business teams to address and resolve defects in a timely manner.
• Able to assess the feasibility, impact and effort for change requests from the business stakeholders.

• Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle.
• Flexible working hours to work either in AP, EU or US timezone

Responsibility:

• Good communication in English (both written and spoken)
• Experience in requirements gathering. Facilitate requirements discussion to ensure business understands the capabilities of the product/platform.
• Customer Service knowledge would be of advantage
• Work experience in global settings would be of advantage
• Plan & support user testing to ensure that the product capabilities meet business expectations. This includes:

• Triaging:

  Prioritize and manage the resolution of defects identified during testing.

• Defect Resolution:

  Work closely with IT & business teams to address and resolve defects in a timely manner.
• Able to assess the feasibility, impact and effort for change requests from the business stakeholders.
• Collaborate with training team to enhance training materials on new capabilities and processes.
• Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle.
• Flexible working hours to work either in AP, EU or US timeone

Skill Set:

• Other Skills: ServiceNow CSM
• Flexible working hours to work either in AP, EU or US timezone