29 Servicenow Csm Jobs

As a ServiceNow CSM Architect, your role will involve leading the design and implementation of Customer Service Management (CSM) solutions, with a focus on Now Assist, Virtual Agent, Service Operations Workspace (SOW), and Agentic AI use cases. You will be responsible for defining the technical architecture, ensuring platform scalability, and driving innovation through AI-powered workflows. **Key Responsibilities:** - Architect and lead end-to-end implementation of ServiceNow CSM, including case management, account/contact models, and omni-channel support. - Design and deploy Now Assist and Virtual Agent experiences tailored to customer service workflows. - Integrate Agentic AI features into...

As a ServiceNow Sr. Developer (CSM), your role involves collaborating with stakeholders to understand business requirements and translating them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Your expertise in customizing and configuring ServiceNow will ensure optimal performance and user experience. Additionally, you will lead and mentor junior developers to foster a collaborative and knowledge-sharing environment within the team. Staying current with industry best practices and trends, you will recommend and implement improvements as necessary. Collaborating with cross-functional ...

Job Position: ServiceNow CSM/ITSM Job Type: Permanent Location: Hyderabad Experience: 6+ to 12+ Years Must have: ServiceNow CSM + ITSM ServiceNow ITIL/ITSM expert. The candidate will be responsible for the analysis of business process maps and requirements, admin, maintenance and support of existing processes and functionality, and development of new processes according to ITSM best practices and using ServiceNow. Requirements: ServiceNow Implementation Specialist (CIS ITSM), Admin (CSA), and Developer (CAD). Certified on at least 1 ServiceNow Mainline certifications, e.g. CMDB, Discovery, Event, Workspace, etc. Knowledge of ITIL methodologies and processes. Experience in Asset management an...

Job Role: Servicenow FSM/CSM Developer Location: Hyderabad Exp*- 8-10 Years Must-Have** 8-10 years of hands-on experience in ServiceNow Development and 2-3 years of experience in implementation of CSM amd FSM As a ServiceNow Lead, you design, configure, script, and be responsible for the technical solution on the ServiceNow FSM and CSM in order to ensure a successful deployment. You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution At least 2-3 years of experience in implementing ServiceNow FSM projects Certification: Certified Implementation Specialist CSM/FSM certification Certificati...

Role & responsibilities Australian timings until 30 th September Need a Subject Matter Expert from our ServiceNow partner to assist our team with the CSM Service Bridge design for the project. While our team has made some progress, this is our first time working with this specific functionality. Given the customer's limited knowledge on service Bridge, having expert assistance would mitigate project risks and ensure a robust design.

You are invited to join our team at Themesoft as a ServiceNow CSM & Order Management Specialist. In this role, you will utilize your expertise to implement and configure ServiceNow Customer Service Management (CSM) and Order Management applications. Your contributions will be instrumental in driving business outcomes and ensuring exceptional customer experiences. To excel in this position, you should possess the following qualifications: - A minimum of 3 years of practical experience working with ServiceNow CSM and Order Management modules. - Profound knowledge of customer service processes and order lifecycle management. - Proficiency in ServiceNow configuration and customization, including...

You will be working at StatusNeo, a company dedicated to redefining business operations through digital transformation using cutting-edge technologies and innovative strategies. StatusNeo values diversity, inclusivity, and a great work culture, providing a platform for professional growth and development. As a ServiceNow Practice Lead based in Gurugram, you will be responsible for leading the successful delivery of ServiceNow solutions across various domains such as ITSM, CSM, HRSD, ITAM, ITOM, Sec-Ops, and GRC. This role requires a hands-on leader with extensive experience in ServiceNow platform development, implementation, and architecture, as well as a strategic mindset to create scalable...

As a Developer - CSM, you will be the subject matter expert in ServiceNow CSM platform, Service portal, integrations, and reporting. Your role involves designing, developing, and supporting ServiceNow CSM solutions and integrations with other applications. You will provide consultation to customer users on technologies, data, and processes. Key responsibilities include serving as a key team member in the ServiceNow CSM support team, supporting and enhancing the ServiceNow CSM module, leading effective communication between technical teams and stakeholders, designing, developing, troubleshooting, debugging, and deploying technical solutions. You will manage break fixes, enhancement requests, ...

You will be responsible for designing and developing solutions using ServiceNow CSM modules such as Case Management, Agent Workspace, Virtual Agent, and Knowledge Management. Your role will involve customizing ServiceNow applications, facilitating the rollout of new modules and applications, and maintaining workflows, business rules, client scripts, UI policies, data policies, and integrations. Collaboration with stakeholders to gather requirements and translate them into technical solutions will be a key aspect of your job. You will also be required to integrate ServiceNow with external systems using REST and SOAP APIs. Working closely with QA and ServiceNow administrators to ensure timely ...

Implement and configure ServiceNow Customer Service Management (CSM) modules. Build case/incident workflows, portals, and integrations. Ensure process automation, platform optimization, and seamless customer experience. Required Candidate profile 5–10 years of ServiceNow with expertise in CSM. Skilled in case management, portals, integrations, and workflow automation. Strong scripting and communication skills to support business and customer

Please Share Your Updated Resumes to mmani@mergencorp.com or ajay.jakkarigari@gmail.com Exp:8+yrs Rel:6+yrs in CSM Work Mode: Hybrid/Office Location: Pan India Technical skills: (ServiceNow CSM Developer + Custom App ) • Develop and implement ServiceNow CSM solutions in alignment with client needs. • Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain. • Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules. • Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes. • Provide advanced support for ServiceNow CSM, including troub...

As a ServiceNOW CSM at AGM Infra Solutions, you will be responsible for managing and supporting ServiceNOW Customer Service Management (CSM) applications. This full-time role, based in Bangalore with some work-from-home flexibility, requires expertise in configuring features, providing technical support, and collaborating closely with clients. Your main tasks will involve understanding client requirements, developing configurations, resolving issues efficiently, and ensuring the optimal utilization of ServiceNOW capabilities. To excel in this role, you should have at least 5 years of experience in ServiceNOW CSM, possess strong knowledge of IT Service Management (ITSM) processes and tools, a...

You are a highly experienced and technically proficient Senior ServiceNow Engineer with deep expertise in ServiceNow CSM (Customer Service Management) and ideally FSM (Field Service Management). As the primary technical lead, you will take ultimate IT responsibility for the ServiceNow platform from development and implementation to ongoing support. Your role involves engaging with the business, defining solution blueprints, developing and maintaining customizations and integrations, managing the technical product lifecycle, and acting as a true product owner with a blend of deep technical and applied business process Responsibilities : - Act as the ultimate IT responsible for the ServiceNow ...

Technical Skills: Triaging : Prioritize and manage the resolution of defects identified during testing. Defect Resolution: Work closely with IT & business teams to address and resolve defects in a timely manner. Able to assess the feasibility, impact and effort for change requests from the business stakeholders. Job Description: Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle. Flexible working hours to work either in AP, EU or US timezone Responsibility: Good communication in English (both written and spoken) Experience in requirements gathering. Facilitate requirements discussion to ensure business understands the c...

As a ServiceNow Functional Architect at Proximus GCC, Bengaluru, India, your role involves collaborating with stakeholders to understand business requirements and translating them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Additionally, you will debug performance issues and provide fixes, coordinate with the Product Owner for deliverables and task prioritization, and prepare runbooks for releases. Your responsibilities also include providing expertise in customizing and configuring ServiceNow for optimal performance and user experience. As a Technical Lead, you will lead and men...

As a ServiceNow Functional Architect at Proximus GCC in Bengaluru, India, with over 10 years of total experience and at least 8 years of ServiceNow expertise, your primary responsibility will be to collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Additionally, you will debug performance-related issues and provide fixes, coordinate with the Product Owner for deliverables, prioritize tasks, and prepare runbooks for releases. Your role will also involve providing expertise in customizing and configuring ...

As a QA Tester for the Customer Service Management (CSM) Project at APN Consulting, you will play a crucial role in ensuring the functionality of CSM meets the specified requirements. Your key responsibilities will include developing and executing test plans and scripts, collaborating with developers and architects to identify and track defects, thoroughly testing API integration and Now Assist AI, as well as participating in regular stand-ups to provide feedback on QA progress. To excel in this role, you should have 2-4+ years of QA testing experience, with a preference for experience in ServiceNow CSM or healthcare projects. A strong knowledge of API testing and integration validation is e...

You are a highly skilled ServiceNow CSM Senior with a proven track record of delivering successful ServiceNow projects, focusing on Customer Service Management (CSM). Your responsibilities include leading the implementation and customization of ServiceNow CSM solutions, providing technical guidance to junior team members, and ensuring the successful translation of business requirements into technical solutions within the ServiceNow platform. Additionally, you will be involved in platform development, integration development, customization and configuration, ServiceNow administration, platform upgrades and patching, quality assurance and testing, documentation, problem resolution, continuous ...

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration ...

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration ...

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration ...

Looking for expert in any ONE of the following skills ServiceNow Architect ServiceNow Lead ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer ServiceNow BPM ServiceNow ITOM

Design & Development of ServiceNow applications. • HRSD • CSM • SPM • CSM + Custom Apps • ITSM + Integration • ITOM + CMDB • Now Assist Developer • Platform Architect

Candidates must have experience in any ONE of the following ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer/Admin ServiceNow Architect ServiceNow BPM ServiceNow ITOM

Job Description Role ServiceNow CSM Developer Required Technical Skill Set ServiceNow, CSM Modules, Java/Javascript Desired Experience Range 4 to 9 years Location of Requirement India Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience supporting Customer Service organizations (4+ years) Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and cust...