51 Servicenow Csm Jobs

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems and issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred ...

Roles and Responsibilities: Feature Development: Work on end-to-end development of features and resolve challenges during implementation. Collaboration: Collaborate with key stakeholders, both internal and external, to understand product issues and deliver solutions as per defined SLAs. Learning & Implementation: Stay updated with new technologies and implement them in feature development. ServiceNow Solutioning: Design and implement ServiceNow CSM solutions, including scoped applications and integrations. Integration Management: Develop and manage integration use cases in CSM applications using JDBC, SQL, SOAP, REST, or through Mid-Server. Client & Stakeholder Management: Interact with clie...

Roles and Responsibilities: Feature Development: Work on end-to-end development of features and resolve challenges during implementation. Collaboration: Collaborate with key stakeholders, both internal and external, to understand product issues and deliver solutions as per defined SLAs. Learning & Implementation: Stay updated with new technologies and implement them in feature development. ServiceNow Solutioning: Design and implement ServiceNow CSM solutions, including scoped applications and integrations. Integration Management: Develop and manage integration use cases in CSM applications using JDBC, SQL, SOAP, REST, or through Mid-Server. Client & Stakeholder Management: Interact with clie...

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Your Role And Responsibilities As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system ...

As a skilled ServiceNow CSM Developer with a strong background in Service Portal, JavaScript, and Knowledge Management, you will be part of a dynamic team requiring passionate professionals with 5+ years of experience in ServiceNow CSM implementation and Custom App development. **Key Technical Skills:** - ServiceNow CSM (Customer Service Management) development & implementation - Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets - UI Pages, Macros, Menus, Workspace, Workflows, Flow Designer, REST/SOAP APIs - Scoped Applications, Integration Hub, Spokes, Knowledge Management - Custom App Development, Business Rules, Script Includes, Glide System, App Design...

Role Purpose We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow and fluent in French. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings. The mission of Senior Business Analyst is to: Requirement Elicitation and Analysis: Collaborate with stakeholders to gather and analyze business requirements Elicit, document, and analyze business requirements, processes, and workflows. Tr...

Description Role Overview : We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design : Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including : Pre-Sales : L...

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Your Role And Responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to transla...

As a ServiceNow Developer with 5+ years of experience, your role will involve the following responsibilities: - Designing and developing solutions using ServiceNow CSM modules such as Case Management, Agent Workspace, Virtual Agent, and Knowledge Management. - Customizing ServiceNow applications and facilitating the rollout of new modules and applications. - Developing and maintaining workflows, business rules, client scripts, UI policies, data policies, and integrations. - Collaborating with stakeholders to gather requirements and translating them into technical solutions. - Integrating ServiceNow with external systems using REST and SOAP APIs. - Working closely with QA and ServiceNow admin...

As a Developer - CSM, you will serve as the subject matter expert in ServiceNow CSM platform, Service portal, integrations, reporting, and best practices. Your role will involve designing, developing, and supporting ServiceNow CSM solutions, Service portal, reporting, and integrating ServiceNow CSM with other applications. Additionally, you will provide consultation to customer users on technologies, data, and processes. Key Responsibilities: - Design, develop, and support ServiceNow CSM solutions, Service portal, reporting, etc. - Design, develop, and support integration between ServiceNow CSM and other applications - Provide consultation to customer users on technologies, data, and process...

Seeking a ServiceNow Product Owner/BA with 9–15 yrs exp in Telecom B2B. Must have ServiceNow (ITSM/ITOM/TMT/OMT), Agile/CSPO skills, and experience with global stakeholders, ideally in Europe For more information Contact diksha@genesishrservices.in

As a ServiceNow CSM Business Analyst with 10 to 13 years of experience, your role will involve leading the analysis and documentation of business requirements for ServiceNow CSM and PPM solutions. You will oversee the development and implementation of business processes to enhance operational efficiency and provide expert guidance on ServiceNow CSM functionalities to optimize customer service management. Collaboration with cross-functional teams to ensure alignment of business objectives and technical solutions will be essential. Your keen analytical skills will be utilized to analyze and interpret data to identify trends and opportunities for process improvements. Key Responsibilities: - Le...

Total yrs of Exp: 8+ Relevant Exp: 6+ Primary Skills: ServiceNow CSM Key Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Provide expertise in the customization and configuration of ServiceNow, ensuring optimal performance and user experience. Lead and mentor junior developers, fostering a collaborative and knowledge-sharing environment within the team. Stay current with industry's best practices and emerging trends in ServiceNow development, recommending and implementing improvements as nece...

Company: Our client is a global consumer health leader that recently became an independent entity, formerly part of a Fortune 100 healthcare conglomerate. With well-known brands in over 165 countries, the company is focused on innovation, wellness, and high-impact work across every region. This is an exciting opportunity to contribute to a purpose-driven organization that emphasizes global collaboration and continuous improvement. Job Title - ServiceNow Business Analyst Location - Remote India Role Type - Contract (1-year) Must Have Skills: 5+ years of experience in business analysis, with a focus on Supply Chain IT and ServiceNow CSM Proven background supporting ServiceNow implementations, ...

As an experienced ServiceNow CSM Developer at our company, you will be a key contributor to platform enhancements and play a crucial role in building scalable, enterprise-grade solutions. Your expertise in Customer Service Management (CSM), Service Portal, integrations, and reporting will be highly valued. - Develop and maintain CSM solutions, portals, and dashboards - Integrate ServiceNow CSM with external systems - Provide expert consultation on ServiceNow technologies and data flows - Lead CSM module support, enhancements, and customizations - Configure workflows and troubleshoot platform issues - Coordinate between technical teams and stakeholders - Manage releases, break fixes, testing,...

As a ServiceNow Customer Service Manager & Field Service Operations Consultant, your role will involve implementing and optimizing Customer Service Management (CSM) and Field Service Operations solutions. You should have a strong expertise in ServiceNow CSM and Field Service Operations modules. Key Responsibilities: - Implement and configure ServiceNow CSM and Field Service Operations modules - Design and develop workflows, business rules, and integrations - Collaborate with stakeholders to gather requirements and define business processes - Provide technical leadership and guidance to junior team members - Troubleshoot technical issues and optimize system performance - Develop technical doc...

ServiceNow Architect CSM (Pre-Sales & Post-Sales) Location: Mohali, India | Full-time, On-site Shift: 4 pm-1 am Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design Lead the architecture and...

About Ensono Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and man...

We are seeking a highly skilled ServiceNow CSM Developer with strong QA experience to join our team developing, and implementing solutions on the ServiceNow CSM platform while also managing end-to-end QA activities such as test planning, scripting, execution, and defect tracking The ideal candidate will have over 5 years of experience in ServiceNow development, including scripting with JavaScript and Glide APIs, and working with REST/SOAP integrations Knowledge of automated testing tools like ATF, familiarity with Agile/Scrum, and ServiceNow certifications are a plus Location -Remote, Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

We are seeking a highly skilled ServiceNow CSM Developer with strong QA experience to join our team developing, and implementing solutions on the ServiceNow CSM platform while also managing end-to-end QA activities such as test planning, scripting, execution, and defect tracking. The ideal candidate will have over 5 years of experience in ServiceNow development, including scripting with JavaScript and Glide APIs, and working with REST/SOAP integrations. Knowledge of automated testing tools like ATF, familiarity with Agile/Scrum, and ServiceNow certifications are a plus. Location - Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote,Delhi NCR

Hiring for ServiceNow Architect CSM (Pre-Sales & Post-Sales) Experience: 8 Years - 12 Years Location: Mohali, Punjab Mode: Full-time, On-site Timings: 4pm-1 am (Home drop for Females); 5 days working Budget: 25 LPA - 35 LPA Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experien...

Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Ma...

As a ServiceNow CSM Architect, your role will involve leading the design and implementation of Customer Service Management (CSM) solutions, with a focus on Now Assist, Virtual Agent, Service Operations Workspace (SOW), and Agentic AI use cases. You will be responsible for defining the technical architecture, ensuring platform scalability, and driving innovation through AI-powered workflows. **Key Responsibilities:** - Architect and lead end-to-end implementation of ServiceNow CSM, including case management, account/contact models, and omni-channel support. - Design and deploy Now Assist and Virtual Agent experiences tailored to customer service workflows. - Integrate Agentic AI features into...

As a ServiceNow Sr. Developer (CSM), your role involves collaborating with stakeholders to understand business requirements and translating them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Your expertise in customizing and configuring ServiceNow will ensure optimal performance and user experience. Additionally, you will lead and mentor junior developers to foster a collaborative and knowledge-sharing environment within the team. Staying current with industry best practices and trends, you will recommend and implement improvements as necessary. Collaborating with cross-functional ...

Job Position: ServiceNow CSM/ITSM Job Type: Permanent Location: Hyderabad Experience: 6+ to 12+ Years Must have: ServiceNow CSM + ITSM ServiceNow ITIL/ITSM expert. The candidate will be responsible for the analysis of business process maps and requirements, admin, maintenance and support of existing processes and functionality, and development of new processes according to ITSM best practices and using ServiceNow. Requirements: ServiceNow Implementation Specialist (CIS ITSM), Admin (CSA), and Developer (CAD). Certified on at least 1 ServiceNow Mainline certifications, e.g. CMDB, Discovery, Event, Workspace, etc. Knowledge of ITIL methodologies and processes. Experience in Asset management an...