68 Servicenow Csm Jobs

SME in ServiceNow CSM, integrations, portal, and reporting. Skilled in design, support, troubleshooting, and lifecycle management. Strong communicator and agile in evolving tech trends. Pan India Location.

SME in ServiceNow CSM, integrations, portal, and reporting. Skilled in design, support, troubleshooting, and lifecycle management. Strong communicator and agile in evolving tech trends. Pan India Location.

SME in ServiceNow CSM, integrations, portal, and reporting. Skilled in design, support, troubleshooting, and lifecycle management. Strong communicator and agile in evolving tech trends. Pan India Location.

SME in ServiceNow CSM, integrations, portal, and reporting. Skilled in design, support, troubleshooting, and lifecycle management. Strong communicator and agile in evolving tech trends. Pan India Location.

Job Name: ServiceNow Architect - ITSM & CSM Job Description: The ITSM/CSM Architect designs the strategic vision for our end-to-end customer support ecosystem. You will architect a unified platform that connects customer engagement with operational resolution, driving proactive service and operational efficiency. Roles & Responsibilities: Design the complete solution architecture for CSM, ITSM and its integration into the broader enterprise technology stack. Define how customer data (accounts, assets, services) and employee data (Users, Groups, Access) is modeled and integrated between ServiceNow and the system of record (e.g., Salesforce, Okta, Microsoft AD). Architect the flow of work from...

ServiceNow Certified Application Developer (CAD) Mandatory hands-on experience working with ServiceNow CSM & ITSM ITIL processes & implementation best practices developing & customizing Service Portal(optional but preferred) Agile/Scrum methodologie

You are an experienced and highly skilled ServiceNow CSM & Order Management Specialist, sought after to join a growing team at Themesoft. Your expertise lies in implementing and configuring ServiceNow Customer Service Management (CSM) and Order Management applications to drive business outcomes and deliver exceptional customer experiences. **Key Responsibilities:** - Hands-on experience with ServiceNow CSM and Order Management modules for at least 3 years. - Strong understanding of customer service processes and order lifecycle management. - Configuration and customization of ServiceNow, including scripting using JavaScript and Glide API. - Familiarity with ServiceNow IntegrationHub, REST/SO...

As a ServiceNow Architect, you will be responsible for leading the design and implementation of scalable ServiceNow architectures, with a focus on Customer Service Management (CSM) modules in the Pre-Sales and Post-Sales lifecycle. Your role will involve ensuring seamless customer journeys from lead capture and onboarding to contract management, case resolution, and renewals. To excel in this role, you will need strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities: - **Architecture & Design:** - Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: - Pre-Sales: ...

As a ServiceNow CSM Architect, your role will involve leading the design and implementation of Customer Service Management solutions with a focus on Now Assist, Virtual Agent, Service Operations Workspace (SOW), and Agentic AI use cases. Your responsibilities will include: - Architecting and leading end-to-end implementation of ServiceNow CSM, including case management and omni-channel support. - Designing and deploying Now Assist and Virtual Agent experiences for customer service workflows. - Integrating Agentic AI features into customer service operations. - Defining and enforcing best practices for platform architecture, data modeling, and performance optimization. - Leading technical wor...

As a ServiceNow Sr. Developer (CSM), your role involves collaborating with stakeholders to understand business requirements and translating them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Your expertise in customizing and configuring ServiceNow will ensure optimal performance and user experience. Additionally, you will lead and mentor junior developers to foster a collaborative and knowledge-sharing environment within the team. Staying current with industry best practices and trends, you will recommend and implement improvements as necessary. Collaborating with cross-functional ...

As a ServiceNow Architect at our organization, your role will involve designing, developing, and implementing ServiceNow CSM solutions. You will be responsible for developing custom applications, workflows, and integrations using the ServiceNow platform. Additionally, configuring and implementing various ServiceNow modules such as CSM and ITSM will be part of your responsibilities. It is crucial to develop and maintain technical documentation to ensure smooth operations. Key Responsibilities: - Design, develop, and implement ServiceNow CSM solutions - Develop custom applications, workflows, and integrations using ServiceNow platform - Configure and implement ServiceNow modules such as CSM, I...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems and issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred ...

Design, develop and implement ServiceNow CSM solutions including Case Management, Workflows, and Service Portal components. Lead configuration, integrations, scripting, and enhancements while ensuring scalable, customer-centric architecture Required Candidate profile ServiceNow CSM professional skilled in case management, scripting, and service portal development. Strong understanding of customer workflows, integration patterns, to deliver scalable CSM solution

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems and issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred ...

This will suit an experienced ServiceNow professional with a successful recent track record. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Configure / customize ServiceNow platform specifically CSM and develop associated integrations with external third party systems. Prior hands-on experience i...

As a ServiceNow Sr. Developer (CSM), you will play a crucial role in designing, developing, and implementing effective ServiceNow solutions to meet organizational needs. Your primary responsibilities will include: - Collaborating with stakeholders to understand business requirements and translating them into ServiceNow solutions. - Designing, developing, and implementing ServiceNow applications, modules, and integrations. - Providing expertise in customizing and configuring ServiceNow for optimal performance and user experience. - Leading and mentoring junior developers to foster a collaborative and knowledge-sharing environment. - Staying updated with industry best practices and trends in S...

ServiceNow CSM Developer Experience Required: 3 to 8 years Minimum Module Experience: At least 2 years of hands-on experience Work Location: Bangalore and Chennai Work Timing: Flexible (2 PM to 11 PM IST) Mandatory Availability: 6:30 PM to 10:30 PM IST (Canada team overlap) Work Culture: Hybrid 3 days office Job Description Position Summary We are looking for a skilled ServiceNow CSM Developer to join our team and lead the development, configuration, and enhancement of our Customer Service Management (CSM) platform. This role is pivotal in transforming our customer service operations, moving from traditional support to a proactive and seamless digital engagement model. You will be responsibl...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems and issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred ...

Roles and Responsibilities: Feature Development: Work on end-to-end development of features and resolve challenges during implementation. Collaboration: Collaborate with key stakeholders, both internal and external, to understand product issues and deliver solutions as per defined SLAs. Learning & Implementation: Stay updated with new technologies and implement them in feature development. ServiceNow Solutioning: Design and implement ServiceNow CSM solutions, including scoped applications and integrations. Integration Management: Develop and manage integration use cases in CSM applications using JDBC, SQL, SOAP, REST, or through Mid-Server. Client & Stakeholder Management: Interact with clie...

Roles and Responsibilities: Feature Development: Work on end-to-end development of features and resolve challenges during implementation. Collaboration: Collaborate with key stakeholders, both internal and external, to understand product issues and deliver solutions as per defined SLAs. Learning & Implementation: Stay updated with new technologies and implement them in feature development. ServiceNow Solutioning: Design and implement ServiceNow CSM solutions, including scoped applications and integrations. Integration Management: Develop and manage integration use cases in CSM applications using JDBC, SQL, SOAP, REST, or through Mid-Server. Client & Stakeholder Management: Interact with clie...

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Your Role And Responsibilities As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system ...

As a skilled ServiceNow CSM Developer with a strong background in Service Portal, JavaScript, and Knowledge Management, you will be part of a dynamic team requiring passionate professionals with 5+ years of experience in ServiceNow CSM implementation and Custom App development. **Key Technical Skills:** - ServiceNow CSM (Customer Service Management) development & implementation - Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets - UI Pages, Macros, Menus, Workspace, Workflows, Flow Designer, REST/SOAP APIs - Scoped Applications, Integration Hub, Spokes, Knowledge Management - Custom App Development, Business Rules, Script Includes, Glide System, App Design...

Role Purpose We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow and fluent in French. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings. The mission of Senior Business Analyst is to: Requirement Elicitation and Analysis: Collaborate with stakeholders to gather and analyze business requirements Elicit, document, and analyze business requirements, processes, and workflows. Tr...

Description Role Overview : We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design : Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including : Pre-Sales : L...

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Your Role And Responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to transla...