15 Servicenow Csm Jobs

Technical Skills: Triaging : Prioritize and manage the resolution of defects identified during testing. Defect Resolution: Work closely with IT & business teams to address and resolve defects in a timely manner. Able to assess the feasibility, impact and effort for change requests from the business stakeholders. Job Description: Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle. Flexible working hours to work either in AP, EU or US timezone Responsibility: Good communication in English (both written and spoken) Experience in requirements gathering. Facilitate requirements discussion to ensure business understands the capabilities of the product/platform. Customer Service knowledge would be of advantage Work experience in global settings would be of advantage Plan & support user testing to ensure that the product capabilities meet business expectations. This includes: Triaging: Prioritize and manage the resolution of defects identified during testing. Defect Resolution: Work closely with IT & business teams to address and resolve defects in a timely manner. Able to assess the feasibility, impact and effort for change requests from the business stakeholders. Collaborate with training team to enhance training materials on new capabilities and processes. Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle. Flexible working hours to work either in AP, EU or US timeone Skill Set: Other Skills: ServiceNow CSM Flexible working hours to work either in AP, EU or US timezone

As a ServiceNow Functional Architect at Proximus GCC, Bengaluru, India, your role involves collaborating with stakeholders to understand business requirements and translating them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Additionally, you will debug performance issues and provide fixes, coordinate with the Product Owner for deliverables and task prioritization, and prepare runbooks for releases. Your responsibilities also include providing expertise in customizing and configuring ServiceNow for optimal performance and user experience. As a Technical Lead, you will lead and mentor developers, fostering a collaborative environment for knowledge sharing. Staying updated with industry best practices and trends in ServiceNow development is essential, enabling you to recommend and implement improvements as necessary. Collaboration with cross-functional teams to integrate ServiceNow with other enterprise systems, participation in upgrades and enhancements planning, and understanding Proximus architectural build for providing customer solutions are key aspects of this role. You will support developers and team members, mentor them to upskill on the latest ServiceNow features, and offer constructive feedback to help them build in-demand skills. Additionally, your role involves supporting hiring activities by reviewing profiles and evaluating candidates. To qualify for this position, you must have proven experience as a ServiceNow SME/ Tech Lead with a minimum of 8+ years in the ServiceNow platform. Proficiency in ServiceNow architecture, design, and best practices, particularly in CSM module implementation, CMDB, and data loads is required. Strong skills in JavaScript, HTML, CSS, SLAs, Flow Designer, and scripting are essential. Familiarity with ServiceNow development tools like Configurable workspace, Workflow Editor, Form Designer, UI Builder, and Service Portal is preferred. Candidates with ServiceNow certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) will be highly desirable. Excellent problem-solving, analytical, and communication skills are necessary for effective collaboration with technical and non-technical stakeholders in this role.,

As a ServiceNow Functional Architect at Proximus GCC in Bengaluru, India, with over 10 years of total experience and at least 8 years of ServiceNow expertise, your primary responsibility will be to collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. You will design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Additionally, you will debug performance-related issues and provide fixes, coordinate with the Product Owner for deliverables, prioritize tasks, and prepare runbooks for releases. Your role will also involve providing expertise in customizing and configuring ServiceNow to ensure optimal performance and user experience. You will lead and mentor developers to create a collaborative and knowledge-sharing environment within the team. Staying current with industry best practices and emerging trends in ServiceNow development will be crucial, allowing you to recommend and implement improvements as necessary. Moreover, collaborating with cross-functional teams to integrate ServiceNow with other enterprise systems for seamless data flow and functionality will be part of your responsibilities. Furthermore, you will participate in planning and executing ServiceNow upgrades and enhancements, understand Proximus" architectural build, and provide solutions to customer needs. Supporting developers and team members, mentoring them to upskill on the latest ServiceNow features, offering constructive feedback, and supporting hiring activities by reviewing profiles and evaluating them will also be integral to your role. To qualify for this position, you should have proven experience as a ServiceNow SME/ Tech Lead with a minimum of 8 years in the ServiceNow platform. In-depth knowledge of ServiceNow architecture, design, and best practices is essential, along with experience in the CSM module and proficiency in CMDB and data loads. Proficiency in JavaScript, HTML, CSS, knowledge of SLAs, hands-on experience in Flow Designer, excellent scripting skills, and awareness of best practices are necessary. Strong expertise in ServiceNow development tools and relevant certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) are highly desirable. Exceptional problem-solving and analytical skills, attention to detail, effective communication, and collaboration with technical and non-technical stakeholders are also required for this role.,

As a QA Tester for the Customer Service Management (CSM) Project at APN Consulting, you will play a crucial role in ensuring the functionality of CSM meets the specified requirements. Your key responsibilities will include developing and executing test plans and scripts, collaborating with developers and architects to identify and track defects, thoroughly testing API integration and Now Assist AI, as well as participating in regular stand-ups to provide feedback on QA progress. To excel in this role, you should have 2-4+ years of QA testing experience, with a preference for experience in ServiceNow CSM or healthcare projects. A strong knowledge of API testing and integration validation is essential, along with familiarity with the ServiceNow platform and automation testing tools. Excellent communication and problem-solving skills will be key to your success in this position. If you are passionate about ensuring quality and functionality in software projects, and possess the required experience and skills, we encourage you to apply for this contract position at APN Consulting.,

You are a highly skilled ServiceNow CSM Senior with a proven track record of delivering successful ServiceNow projects, focusing on Customer Service Management (CSM). Your responsibilities include leading the implementation and customization of ServiceNow CSM solutions, providing technical guidance to junior team members, and ensuring the successful translation of business requirements into technical solutions within the ServiceNow platform. Additionally, you will be involved in platform development, integration development, customization and configuration, ServiceNow administration, platform upgrades and patching, quality assurance and testing, documentation, problem resolution, continuous improvement, collaboration and communication, mentorship, and leadership. In this role, you will analyze business requirements, develop and customize ServiceNow applications, modules, and components, design and maintain integrations between ServiceNow and other enterprise systems, configure and customize ServiceNow modules and applications, administer and maintain ServiceNow instances, plan and execute platform upgrades, perform thorough testing of developed solutions, create technical documentation, troubleshoot and resolve technical issues, stay updated with ServiceNow platform updates, collaborate with stakeholders, and provide mentorship to junior developers. To be successful in this position, you should have at least 5 years of experience with ServiceNow CSM, including implementation, customization, and administration. You should also have a strong understanding of the ServiceNow platform architecture and data model, technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages, excellent communication skills, the ability to collaborate effectively with customers and cross-functional teams, ServiceNow certifications in CSM and ITSM (strongly preferred), experience with Agile development methodologies, and a Bachelor's degree in Computer Science engineering or certification in related fields.,

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration Hub and E-bonding Experience with scripting in the ServiceNow platform using: JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, AngularJS, Jelly, etc. Experienced in collaborating with teams to understand their requirements and pain points, translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions Perform system testing, troubleshooting , and issue resolution during the implementation phase Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform/module Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership, accountability , and attention to detail in all work efforts Preferred Qualifications Proficient in ServiceNow CMDB , Agent Workspace , and Virtual Assistant Proficient in implementation of the ITSM module Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus Exceptional leadership, problem-solving, critical thinking , and communication skills

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration Hub and E-bonding Experience with scripting in the ServiceNow platform using: JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, AngularJS, Jelly, etc. Experienced in collaborating with teams to understand their requirements and pain points, translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions Perform system testing, troubleshooting , and issue resolution during the implementation phase Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform/module Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership, accountability , and attention to detail in all work efforts Preferred Qualifications Proficient in ServiceNow CMDB , Agent Workspace , and Virtual Assistant Proficient in implementation of the ITSM module Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus Exceptional leadership, problem-solving, critical thinking , and communication skills

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module Must have experience in the design and implementation of the following modules: Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. ITSM Custom Service Portal Extensive experience across the ServiceNow core platform , including security, performance, and compliance Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration Hub and E-bonding Experience with scripting in the ServiceNow platform using: JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, AngularJS, Jelly, etc. Experienced in collaborating with teams to understand their requirements and pain points, translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions Perform system testing, troubleshooting , and issue resolution during the implementation phase Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform/module Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership, accountability , and attention to detail in all work efforts Preferred Qualifications Proficient in ServiceNow CMDB , Agent Workspace , and Virtual Assistant Proficient in implementation of the ITSM module Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus Exceptional leadership, problem-solving, critical thinking , and communication skills

Looking for expert in any ONE of the following skills ServiceNow Architect ServiceNow Lead ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer ServiceNow BPM ServiceNow ITOM

Design & Development of ServiceNow applications. • HRSD • CSM • SPM • CSM + Custom Apps • ITSM + Integration • ITOM + CMDB • Now Assist Developer • Platform Architect

Candidates must have experience in any ONE of the following ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer/Admin ServiceNow Architect ServiceNow BPM ServiceNow ITOM

Job Description Role ServiceNow CSM Developer Required Technical Skill Set ServiceNow, CSM Modules, Java/Javascript Desired Experience Range 4 to 9 years Location of Requirement India Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience supporting Customer Service organizations (4+ years) Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and customizes the CSM knowledge base(s) Creates access control rules Knowledge of ServiceNow applications and interrelationships Experience with implementing ServiceNow processes and functions Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3). Integration experience with CRM and ERP systems Web Services integration experience Certified System Administrator [CSA] Servicenow CSM Fundamentals Behavioral competency Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratively Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good-to-Have ITIL V3/V4 foundation certification ServiceNow Certified Implementation Specialist in CSM. Service Certified Application developer [CAD] certification

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

We are looking for passionate and skilled ServiceNow CSM Developers with 7+ years of total experience and 5+ years of relevant hands-on expertise in Customer Service Management. Key Responsibilities: 1. Design, develop, and support ServiceNow CSM solutions, including Service Portal , Reporting , and Integrations . 2. Serve as a key contributor in ServiceNow CSM support and enhancement projects. 3. Work closely with stakeholders to translate business needs into functional and technical solutions. 4. Troubleshoot, debug, and deploy CSM modules effectively. 5. Support Configuration , Workflow Management , System Maintenance , and Release Management . 6. Stay updated with Industry Trends to implement best practices. Technical Requirements: 1. Minimum 3+ years of experience in ServiceNow CSM support and implementation. 2. Hands-on experience with ServiceNow CSM, Service Portal, integrations, and reporting. 3. Proficient in JavaScript , AngularJS , HTML , and CSS . 4. Experience in at least one full-cycle ServiceNow CSM implementation. Qualifications: 1. Bachelors or Masters in Computer Science , Information Systems , or Engineering . 2. Excellent Problem Solving , Time Management , and Communication skills. Strong Stakeholder Engagement and Project Management capabilities.

SME in ServiceNow CSM, integrations, portal, and reporting. Skilled in design, support, troubleshooting, and lifecycle management. Strong communicator and agile in evolving tech trends. Pan India Location Mail:kowsalya.k@srsinfoway.com