ServiceNow Customer Service Manager & Field Service Operations Consultant

As a ServiceNow Customer Service Manager & Field Service Operations Consultant, your role will involve implementing and optimizing Customer Service Management (CSM) and Field Service Operations solutions. You should have a strong expertise in ServiceNow CSM and Field Service Operations modules. Key Responsibilities: - Implement and configure ServiceNow CSM and Field Service Operations modules - Design and develop workflows, business rules, and integrations - Collaborate with stakeholders to gather requirements and define business processes - Provide technical leadership and guidance to junior team members - Troubleshoot technical issues and optimize system performance - Develop technical documentation and training materials Qualifications Required: - 5+ years of ServiceNow experience - Strong expertise in CSM and Field Service Operations modules - ServiceNow platform architecture and integration knowledge - Scripting skills (JavaScript, Angular) - ITIL principles and best practices knowledge In addition to the technical requirements and key responsibilities, the following certifications are required: - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist (CIS) - CSM or Field Service Operations - ServiceNow Customer Service Management (CSM) Certified - ServiceNow Field Service Management (FSM) Certified,