Servicenow -CMDB + Change Management

Experience: Minimum 8+ years broad Information Technology experience in: Working with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified. Understands and has experience with ServiceNow ITIL framework. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB Experience in cloud environment such as AWS/Azure. Certification in AWS and Azure is preferred. Experience with integration to third party tools via REST API, OOB ServiceNow Connectors. Design, develop and deploy technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports.

Understanding of CMDB, Service Mapping, Discovery, Service-Now CSDM principles

Responsible for supporting Configuration Item CI types of CI attributes and CI relationships are tracked in the CMDB.

Helps to maintain the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB.

Responsible for the execution and continuous improvement of the IT Configuration Mgt framework including governance and control standards and communications.

Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date.

Ensures that the CI Data Owners are effectively managing their CI data.

Responsible for maintenance and governance of non-discoverable CI attributes

Monitors CI data health reports and dashboards and works with the CI Data Owners to resolve any issues.

Supports the design development and implementation of process and CMDB enhancements.

Responsible for change management support when needed such as producing weekly CAB agenda report, Forward schedule change and KPI and Metrics reports.

Coordinating with change owner to ensure the change management process is followed.

Understanding the Agile principles and trained on Agile methodology is a must.

ITIL V3 foundation certified.

Knowledge of APM is a plus.

Understanding of CMDB, Service Mapping, Discovery, Service-Now CSDM principles

Responsible for supporting Configuration Item CI types of CI attributes and CI relationships are tracked in the CMDB.

Helps to maintain the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB.

Responsible for the execution and continuous improvement of the IT Configuration Mgt framework including governance and control standards and communications.

Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date.

Ensures that the CI Data Owners are effectively managing their CI data.

Responsible for maintenance and governance of non-discoverable CI attributes

Monitors CI data health reports and dashboards and works with the CI Data Owners to resolve any issues.

Supports the design development and implementation of process and CMDB enhancements.

Responsible for change management support when needed such as producing weekly CAB agenda report, Forward schedule change and KPI and Metrics reports.

Coordinating with change owner to ensure the change management process is followed.

Understanding the Agile principles and trained on Agile methodology is a must.

ITIL V3 foundation certified.

Knowledge of APM is a plus.