ServiceNow Business Analyst

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Capgemini Invent

Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses.

Your Role:

• Gather and document business requirements by conducting discovery meetings, workshops, and analysis of existing processes. Perform a gap analysis of current/desired processes. The BA will utilize a repository to archive, create lists, and document libraries

• Collaborate with stakeholders to define and prioritize features, enhancements and system integrations. Provide effective and comprehensive communication project wide, and engage across the team and project stakeholders

• Participate in the testing and validation of delivered solutions, ensuring they meet the defined requirements and quality standards. Support end-users pre and post implementation of new solutions providing guidance and knowledge to help resolve any gaps and ensure a smooth implementation.

• Coordinate and conduct working sessions to gather and document requirements. Work closely with developers to ensure all requirements are understood, documented, and tested. Stay up to date with the latest ServiceNow releases and features to ensure we continuously improve our solutions and offerings.

Your Profile

• A master’s degree is must, preferably MBA. ServiceNow certifications (ITSM, HRSD, CSM, SPM) would be highly advantageous. A good understanding of ITIL v3 or v4 and ITIL V3/V4 certification is preferred

• Must have at least 8+ years of work experience as a Business Analyst and 5+ years as a Business Analyst in ServiceNow implementation and have hands on experience in ServiceNOW Platform implementation as a Business Analyst across modules

• Analytical and problem-solving skills. Familiarity with Agile/Scrum methodologies and tools

• Experience working with a development team, end users, and provide leadership/mentoring to other analysts required

What you will love about working here

· We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

· At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

· Equip yourself with valuable certifications in the latest technologies such as Generative AI.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.